Edlesborough Surgery - Ratings and reviews
Reviews
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Review titled Great team & practice
Rated 5 stars out of 5
by Thomas Owens - Posted on 12 September 2023
I always find the whole team at the surgery polite, helpful & proactive. My health has been improved by getting me to the right places first time for treatment. All respond with humour which at my senior age an essential commodity. Well done to this practice coping in adversity, my wife & I haven't had better!!
Visited September 2023
Review titled Edlesborough Surgery
Replied on 13 September 2023
Thank you Thomas we really appreciate you taking the time & effort to leave feedback for the surgery.
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Review titled Standards have fallen at the Cow Lane Surgery
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
When my partner and I moved to Edlesborough 5 years ago we signed on as new patients at the Cow Lane Surgery and to be honest we were amazed how well the practice was run. Up to the start of the pandemic this Surgery was a shining example of how a NHS doctors surgery should be run, most times appointments were available same week either at Edlesborough or rarely at Pitstone. During the pandemic most appointments were by telephone which was quite understandable but now that the pandemic is over things have not returned to normal and it is virtually impossible to get an appointment same week or indeed sooner than 3 weeks in most cases. There are virtually no appointments available using the online booking service Patient Access and it should not be necessary to have to call at the surgery to make an appointment albeit for 3 weeks hence. I would like to know why the service offered at Edlesborough Surgery has become so poor and is now no better than can be found elsewhere, this Surgery is certainly not the shining example that it was previously. There must be a reason why the service offered now is so poor since the pandemic and an urgent investigation needs to be conducted in order to identify the root cause so that the correct changes can be put in place to return this surgery to it’s pre pandemic standard.
Visited July 2023
Review titled Edlesborough Surgery
Replied on 19 July 2023
I am sorry that Anonymous you have had a poor experience. In order to investigate fully I will require more details (and provide a definitive corrective action) please can you complete our complaints form [https://www.edlesboroughsurgery.co.uk/practice-information/complaints-form/] with as much detail as possible (including dates, times, names, website addresses, APP details etc.) & I'll formally investigate Business Manager
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Review titled Caring and compassionate staff
Rated 5 stars out of 5
by Margaret Moorhead - Posted on 25 April 2023
I cannot praise this practice too highly, I have met with nothing but helpfulness and kindness from the receptionists, nurses and doctors when I have asked for help while dealing with my husband’s illness.
Visited April 2023
Review titled Edlesborough Surgery
Replied on 26 April 2023
Thank you Margaret we really appreciate you taking the time & effort to leave feedback for the surgery.
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Review titled Impossible to order repeat prescription on line
Rated 2 stars out of 5
by Anonymous - Posted on 25 April 2023
I have been trying to order on line and cannot find a simple request repeat prescription or similar!
Visited April 2023
Review titled Edlesborough Surgery
Replied on 08 May 2023
I am sorry that Anonymous you have had a poor experience. In order to investigate fully I will require more details (and provide a definitive corrective action) please can you complete our complaints form [https://www.edlesboroughsurgery.co.uk/practice-information/complaints-form/] with as much detail as possible (including dates, times, names, website addresses, APP details etc.) & I'll formally investigate Business Manager
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Review titled A good practice if you are well.
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
This business is very poorly led. Most staff are polite but not very good at keeping appointments making prescriptions and referrals.
Visited April 2023
Review titled Edlesborough Surgery
Replied on 08 May 2023
I am sorry that Anonymous you have had a poor experience. In order to investigate fully I will require more details (and provide a definitive corrective action) please can you complete our complaints form [https://www.edlesboroughsurgery.co.uk/practice-information/complaints-form/] with as much detail as possible (including dates, times, names, etc.) & I'll formally investigate Business Manager
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Review titled Poor Reception and dispensary service
Rated 2 stars out of 5
by Anonymous - Posted on 31 March 2023
I’ve had some positive experiences, especially with the midwife and a regular nurse there, but recently organising medication has been extremely difficult. On all occasions, Reception has been short and 9/10 times unhelpful. And there seems to be little to no communication between the surgery and the dispensary leading to long wait times for a repeat or even no medicine available and the patient informed at the last minute. I’m so sorry to write this about an nhs practice but patients should be aware it is operating like this and the practice too to improve on it. The attitude of those answering the calls is not professional or suited to a caregiving institution.
Visited March 2023
Review titled Edlesborough Surgery
Replied on 19 April 2023
I am sorry that Anonymous you have had a poor experience. In order to investigate fully I will require more details (and provide a definitive corrective action) please can you complete our complaints form [https://www.edlesboroughsurgery.co.uk/practice-information/complaints-form/] with as much detail as possible (including dates, times, names, etc.) & I'll formally investigate Business Manager