Edenfield Road Surgery
Cutgate Shopping Precinct, Rochdale, Lancashire, OL11 5AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic team
Rated 5 stars out of 5
by Peter Rostron - Posted on 24 April 2025
Firstly I would like to say, credit where credit is due. These guys come under fire on a daily basis. Recently out of surgery I was called by the doctor.Roughly 3 minutes into our conversation the doctor stopped me and told me that there is too much to talk about,and that I should call and see him later that day!. I was shocked and humbled that he could find the time for me the same day. Upon my consultation I found his patient manner to be exemplary,he listened to absolutely everything I said and took the time to address my various ailments. At no time did I feel rushed,and feel that I certainly received 5* service. Keep up the fantastic work as I'm certainly sure you will. Thankyou seems wholely inadequate.
Visited April 2025
Edenfield Road Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Andrew lord - Posted on 03 October 2024
Always been very good with my treatment especially dr allam my diabetic doctor who really cares about his patients and a very nice happy chap he is to
Visited October 2024
Edenfield Road Surgery has not yet replied.
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Review titled Great GP Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2024
I had an appointment today at Edenfield Road Surgery for a review of my HRT. I saw the GP who was very understanding, helpful and discussed HRT with me a great length. I did not feel rushed in the appointment. The staff at the surgery have always been pleasant and helpful.
Visited June 2024
Edenfield Road Surgery has not yet replied.
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Review titled very very poor
Rated 1 star out of 5
by john - Posted on 10 April 2024
trying to get an appointment is impossibe. told to que outside at 7.45 just to be told all appointments had gone. tried ringing the day after bang on 8 oclock number ten in the que to be told all appointments had gone. what do you have to do? staff dont care and just fob you off on the phone
Visited April 2024
Edenfield Road Surgery has not yet replied.
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Review titled Bad Service
Rated 1 star out of 5
by chris barlow - Posted on 08 March 2024
trying to get an appointment when blood pressure very high impossible advised to ring 111, i find this unacceptable when i work long hours and would appreciate help when needed. i think the best action will to move my practice as this isnt the first time this has happened
Visited March 2024
Edenfield Road Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2024
In January 2024 I was referred urgently by the doctor for a camera, she said she was concerned and I was referred immediately Everyone as the surgery has been fantastic, the receptionists, doctors - I couldnt have asked for better treatment - nothing is too much trouble. I have had to deal with the surgery on numerous occasions due to this issue and they have been great
Visited February 2024
Edenfield Road Surgery has not yet replied.
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Review titled Needs new practice manager terrible surgery
Rated 1 star out of 5
by Teryene Oldham - Posted on 27 December 2023
I’ve been ringing everyday for the last 6 weeks I need a pain killing injection every six months in my right hand I can’t pre book appointment and only doctor does them the problem with surgery is the booking system giving all appointments to people queuing outside from 7.30 some of us have school runs to do or need to be in work before surgery opens so ringing is only option you can be number 1 in phone queue and still no appointments left not even for emergencies the practice manager is useless she’s rude and cannot run the practice at all the receptionists are abrupt and rude think they have experience in medical knowledge but do not this used to be a good surgery with nice staff and getting appointments was easy but now it’s disgusting you feel like if you ring you have no chance of getting an appointment unless your in the queue from 7.30 it doesn’t even open till 8am they give all appointments to those waiting outside totally wrong this I would give this practice zero stars if I could have not seen one good review anywhere about it until a proper booking system gets in place and the practice manager is changed then the surgery will go downhill even though it already if the receptionists are rude the practice manager is unable to run the place what chance do patients have of seeing a doctor
Visited December 2023
Edenfield Road Surgery has not yet replied.
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Review titled Avoid at all costs worst rated surgery
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2023
This surgery needs shutting down the worst surgery ever. The receptionists have the worst attitude they tell you to ring up at 8 am soon as you do ring they don’t have any appointments apparently. The staff are really unhelpful and sit there chatting away unprofessional would not recommend even if it was the last surgery on earth!!! All of their ratings are appalling I am suprised the CQC haven’t started to investigate this surgery.
Visited November 2023
Edenfield Road Surgery has not yet replied.
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Review titled Worst practice still going
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
Honestly the worst experience trying just book an appointment. Called immediately after 8 o'clock only for the line to appointments and general inquiries to be full (pretty sure they're not even open). Went in after work to try and arrange a telephone appointment and was told they cant be prearranged and to try the non existent number again in the morning. Terrible service, and the staff were unhelpful in actually trying to assist, just vainly apologetic. Actually going to register at another GP now - avoid at all costs
Visited May 2023
Edenfield Road Surgery has not yet replied.