Eastwood Primary Care Centre
11B Church Street, Eastwood, Nottingham, Nottinghamshire, NG16 3BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Let down!
Rated 2 stars out of 5
by Anonymous - Posted on 27 August 2023
I received a letter from the practice offering help and support after my husband died suddenly. Twice I tried to access help and each time I was told by the receptionist that it wasn’t a medical emergency. 5 week wait for first request and 6 weeks later for the 2nd request. In the end I managed to get treatment elsewhere. Finally got an appointment and dared to ask a second question and had to sit and watch the Dr write in my medical records ‘ whilst I’m here could you have a look at’ !! Very rarely do I visit the Drs, always a last resort after trying to self treat. Pretty much feels like the letter of condolence and the offer of help was just a box ticking exercise probably for qof because there certainly wasn’t any when I needed it most. Also find it particularly uncomfortable that a certain receptionist is allowed to decide if a problem is not medically urgent!
Visited August 2023
Review titled Eastwood Primary Care Centre
Replied on 29 August 2023
We are very sorry to hear that you've had a negative experience at the practice, and that your expectations have not been met. If you are willing to contact us directly so we can obtain more detail, we will be able to look into the matter. We would appreciate the opportunity of trying to address this, to improve our service. Thank you.