Eastcourt Lane Surgery - Ratings and reviews
Reviews
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Review titled Fantastic Doctor and staff
Rated 5 stars out of 5
by Diane Turner - Posted on 26 October 2023
After feeling unwell and calling 111 the doctor telephoned me an hour later and I saw her in the afternoon, I was referred to a hospital and was seen the next day. Great service and friendly staff always have a kind word to say. My family are also registered with this surgery and we have always had great service. Well done to the doctor and staff. So many people moan about the NHS but I cannot fault them.
Visited October 2023
Review titled Eastcourt Lane Surgery
Replied on 14 November 2023
Dear Diane thank you for thaking the time to review the surgery, we really appriciate your comments, and I will pass you views on to the staff and Dr Nandini regards Anne-Marie Salmon
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Review titled Above and beyond
Rated 5 stars out of 5
by Diane - Posted on 26 September 2023
Went on holiday and forgot medication. Phoned surgery and they emailed prescription to a local pharmacy for next day delivery. Excellent service. Also always able to get an appointment when needed. Lovely friendly staff.
Visited September 2023
Review titled Eastcourt Lane Surgery
Replied on 10 November 2023
Dear Diane. Thank you for your feedback, we always try our best to help in any way we can. I will pass your comments back to the reception staff. Kind regards Anne-Marie Salmon Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Samantha Shade - Posted on 16 May 2023
People are very quick to complain about their doctor. This is why I felt it was so important to outline how amazing my doctor and her staff are. Most doctors' surgeries just treats you as a number. I really feel that my doctor cares about each patient individually. She helped diagnose my husband with gall stones years ago, and recently her and her team literally saved my life. I got a severe kidney infection. I called 111 and 999, but both let me down citing I wasn't a priority as I was young. It started when I called the surgery, whom I can always get through to, and can always get an appointment in a timely manner. I explained the situation, how ill I was, and how no one wanted to help me. The receptionist kindly listened to me with kindness and empathy and went above the call of duty and called the doctor on her day off. The doctor did no more but got a paramedic to visit my home as I was too poorly to travel, which allowed me to get the treatment I so urgently needed and was denied by the NHS initially. Without these people's care and action, I would have died as I was one day away from septic shock. I can not thank the doctor or her team enough. I also find the surgery very clean and well maintained. I feel so lucky to have such a strong and good doctor.
Visited April 2023
Review titled Eastcourt Lane Surgery
Replied on 10 November 2023
Dear Mrs Shade Thank you for your kind feedback. It is always nice to have positive feedback, I will pass your comments onto the Dr and staff members. Kind regards Anne-Marie Salmon Practice Manager
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Review titled In a League of its own
Rated 5 stars out of 5
by Susan Williams - Posted on 02 March 2023
In todays world we read and hear of many awful situations where people cannot contact their surgery let alone see a GP. This was my experience last week. Feeling extremely unwell I called surgery at 8.00hrs requesting appointment to see doctor. I was then sitting in consultation room at 9.00hrs being examined and arranging treatment. Now feeling so much better. Eastcourt Surgery is an example to be followed, team are always pleasant, helpful and accommodating even when working within very tight schedules. Feel very privileged to be registered with this practice.
Visited February 2023
Review titled Eastcourt Lane Surgery
Replied on 10 November 2023
Dear Mrs Williams. Thank you for your comments, we try to do the best for all our patients. Regards Anne-Marie Salmon Practice Manager