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East Quay Medical Centre

East Quay, Bridgwater, Somerset, TA6 4GP

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Reviews

Displaying 11 to 11 of 11

  1. Review titled Poor telephone service

    Rated 3 stars out of 5

    by Christopher Brett - Posted on 24 July 2023

    Today I rang,I was position 12 in the que which I have no problem waiting.but I waited nearly an hour getting down to position 1 and then reception just cuts me off.call back I'm position 16.this is the 3rd time this has happened and it's not on.they all know we've been waiting for ages and if it was accidental at least have the decency to call back after being hung up on.i say if it was accidental but as it's the 3rd time it's happened to me it makes me feel it's not.i understand they're very busy but doing this to people is really not fair especially after they've sat waiting for nearly an hour.i don't mind waiting but then just cancelling my call again is really not fare.

    Visited July 2023

    Report as unsuitable

    Review titled East Quay Medical Centre

    Replied on 24 July 2023

    Good Afternoon Mr Brett I am so sorry for the difficulties you have had today. Whilst the phone performance has been much better in recent months, today has been exceptional and call waits are longer than we would like today. I have asked our team to give you a call urgently so we can get you the help you need. To save you waiting on the line, if you press 2, wait for the message, and then press *, the phone system will call you back automatically. We take over the cost of the call, and it means you don't have to stay on the line. The system itself doesn't tell us who is calling 'live' and if there is a fault and the call disconnects we don't know who to call back. I do understand how frustrating it must be to have waited so patiently however. I can fully assure you it is not us purposely cutting you off. Our team will be in touch this afternoon to help. I am sorry for the stress we have caused you today. Many thanks Rachel Stark Practice Manager

    Report as unsuitable

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