East Durham Medical Group
The Carodoc Surgery, Front Street West, Wingate, County Durham, TS28 5PZContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about East Durham Medical Group.
Reviews
-
Review titled Excellent Practice
Rated 5 stars out of 5
by Ann Burns - Posted on 20 February 2025
The staff in this Practice are extremely helpful , very polite and caring . Nothing seems to be a problem for them . They go out of their to help you . My husband had to go for bloods and the appointment was cancelled , we asked why and the lady on the phone said I'm not sure but She found out and phoned us back . Absolutely amazing service we appreciated it thank you
Visited February 2025
East Durham Medical Group has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by Wendy Harrison - Posted on 30 January 2025
Received great service from a nurse practitioner in my recent telephone appointment. She dealt with my request to try a new medication quickly and efficiently. Thank you!
Visited January 2025
East Durham Medical Group has not yet replied.
-
Review titled Bloods taken
Rated 4 stars out of 5
by G R Williams nymous - Posted on 30 January 2025
Today 30/01/2025 I had my bloods taken. Although she was young she was very professional and was able to put me at ease and take the required blood sample without any problems. I would have no hesitation in having her for any future thing I needed doing.
Visited January 2025
East Durham Medical Group has not yet replied.
-
Review titled Great Practice and Great Staff
Rated 5 stars out of 5
by sean mcloughlin - Posted on 04 February 2025
I have been going through some issues, for a couple of years, i was with a previous practice, where the care was good, but i was not being listened to, or really told everything, I changed my practice, to east durham medical group. Where i saw the same person, who i have dealt with every appointment, this has allowed me to get the care that i need, and seeing the same person, which is a hige help, because you get to know each other in a one to one and an understanding and trust. i have had some serious issue over the last few months which could not be forseen, but the care treatment, feels like its not a problem, and someone that does not worry about time slots, listens, and works things out and gives you all in the info, when questions are asked. i feel he goes through A B C, not B C and A. The reception staff, are so helpful, polite, and do the best they can to get you into see the person i wish to see, even down to where there maybe no appointment, but leaves james a message, and i get a call, then he can decide, wether its urgent, or suggest treatment. Everyone is so helpful, listens and does not judge. Even down to when you call, i have had to call a few times, with different things that were of concern, over a short time they have got to know me and remember me when i phone, which also helps them and me get an informed decision, on appointments, or whether phone call would surfice. to save appointments slots, for more people that need it urgently. The refferals to other specialist, is super fast, or results from tests, the time taken to email write to speacialist and the follow up. I aslo have noticed that surgeries are never full, and waiting times are at a min, this is probably due, and i dont know, is to good orgaisation from all the staff in the background, that you see, but never interact with, but working very hard updating your records with test results, emailing and so on, Best this i did for my care, and my health as i get on in years, was to join this team, as long as your respectful, you will get the best care in the current climate, where things are tough for the NHS excuse any typing errors as i have not proof read my comments
Visited January 2025
East Durham Medical Group has not yet replied.
-
Review titled Difficult to contact
by Jane Currie - Posted on 19 September 2024
After having repeated issues with incorrect prescriptions, it took me five attempts to get through to anyone. I was told this would be sorted but a prescription was postdated and has caused me to be without medication for a number of days. It has then took multiple days to get through to check this. With working full time, and chronic anxiety this has caused more illness
Visited September 2024
East Durham Medical Group has not yet replied.
-
Review titled Great practice.
Rated 5 stars out of 5
by Shannon Richardson - Posted on 09 September 2024
Had my bloods done last week, I was able to get a squeezed in for a last minute appointment as I work full time and struggle with getting time off work. My whole experience was extremely positive, nothing was a bother. Everything was explained to me professionally and the whole process was extremely smooth. I was made to feel welcome and comfortable during my appointment as felt as if I could ask any questions I needed too and that I would be giving the answers I needed. Overall a very positive appointment.
Visited September 2024
East Durham Medical Group has not yet replied.
-
Review titled Great doctor
Rated 4 stars out of 5
by Jan johnson - Posted on 11 September 2024
I rang up at 8am and was promptly given an appointment with doctor of my choice . At the appointment he was efficient and caring .
Visited September 2024
East Durham Medical Group has not yet replied.
-
Review titled Patient Care
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2024
Booking in process for my appointment was streamlined via the electronic booking in system in the waiting area. This was very user friendly and straightforward to operate. I was seen on time of my appointment by the Doctor who was very polite, personable and professional. The Doctor listened to my explanation and description of symptoms accordingly and after carrying out some routine observations and checks referred me onwards for further exploration and assessment. I felt like I was treated and taken seriously and can appreciate the NHS is under significant strain at the moment but I'm grateful for the time and support provided today. Thank you.
Visited September 2024
East Durham Medical Group has not yet replied.
-
Review titled Speedy and efficient
Rated 5 stars out of 5
by Wendy - Posted on 11 July 2024
Had telephone appointment with registrar who then asked me to attend surgery for examination. After a thorough assessment my acute condition was identified and medication prescribed. As usual, very happy with service from this GP practice.
Visited July 2024
East Durham Medical Group has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Joseph Keith shutt - Posted on 07 July 2024
Thank you for fast appointment and doctors reassurance .He was very knowledgeable about my problem thank you east Durham medical group and James
Visited July 2024
East Durham Medical Group has not yet replied.