EAST COWES MEDICAL CENTRE - Ratings and reviews
Reviews
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Review titled Great Vaccination Event
Rated 1 star out of 5
by Anonymous - Posted on 01 January 2024
Attended Vaccination event for flu and covid. Hundreds of people waiting in long queue down streets, many over 75 years of age, including mobility impaired, disabled and covid vulnerable. Obvious waiting time of several hours. One patient reported being there for 3 hours. Patients unable to attempt long wait walked away disgusted and bewildered. No distancing of patients, providing chairs, mask or gel. Other patients were reported as being ill as a result of being expected to stand for up to 3 hours. Eventually a steward appeared ignoring many people needing help and guidance, and only, on direct enquiry suggested that another queue by Health Centre entrance existed for disabled, high risk patients etc. Again no notices and the entrance area and both floors of centre was densely packed with people waiting for jabs, creating a high risk of respiratory infection including covid. No one appeared to be supervising patients or needed support for them. Staff appeared to be overworked and unable to clearly identify patients names, assess their medical history including past allergies or covid adverse reactions, or provide recovery areas. One nurse was having to do both flu and covid jabs , trying to identify patients by name, loading syringes, talk to patients, find jab sites from patients and dispose of sharps and used syringes. No masks were being used and vulnerable patients were not being given a safe space i.e. 2 metres. Also no privacy. The nurse observed was working at very quick speed without any time to rest or ask patients to wait 15 minutes after vaccination. Local information suggests that the centre is being paid £15 per vaccination for about 2 to 3 minutes work when 15 minutes is required by other health professionals. A number of people have adversely commented on this chaotic event and the discrimination and lack of planning which may well lead to an outbreak of covid due to the high patient density and complete lack of covid precautions., e.g. distance, gel and masks.
Visited October 2023
EAST COWES MEDICAL CENTRE has not yet replied.
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Review titled Not a good impression
Rated 3 stars out of 5
by Anonymous - Posted on 14 August 2023
Went in to check on an appointment , the receptionist had an attitude of dont care. When asked question what time phone call from Dr would be ,replied from her should be morning but maybe not . Before me I over heard her talk to a patient and she was so uncaring towards them. Not a good impression for me as I am a new patient and walked away very concern of service. when we joined we were impressed with another receptionist who was very helpful. So maybe this morning lady needs patient awareness training on her to talk to people.
Visited August 2023
EAST COWES MEDICAL CENTRE has not yet replied.
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Review titled Very Impressed
Rated 5 stars out of 5
by Rachele - Posted on 10 August 2023
Had to move practices due to moving house, the staff on the phone and in person were brilliant as I had so many questions
Visited August 2023
EAST COWES MEDICAL CENTRE has not yet replied.
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Review titled Great practise great staff
Rated 5 stars out of 5
by Amber Margaret Stillwell - Posted on 14 July 2023
The practice have quick phone call response the staff are so helpful n polite always try their upmost to find a solution when on many occasions iv had to change an appointment the staff iv seen have always been polite caring and just overall a gd experience everytime iv needed medical help or advice
Visited July 2023
EAST COWES MEDICAL CENTRE has not yet replied.
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Review titled A very good practice.
Rated 5 stars out of 5
by Jane Rowe - Posted on 02 August 2023
I recieved a call from my GP to see how I am coping with my ongoing medical condition. The GP was very understanding and caring.
Visited July 2023
EAST COWES MEDICAL CENTRE has not yet replied.
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Review titled do you care about patients
Rated 1 star out of 5
by Helen elizabeth dearlove - Posted on 24 April 2023
finallygot thro to the surgury at 9.15 to be told there are no appointments left not even aphone consultation,if i phone at 12 pm there may be aphone consulation but the receptionist doubts it.what happened to doctors who cared?now patients are just an in convience,you can suffer ill health but dont expect help or treatment.
Visited April 2023
EAST COWES MEDICAL CENTRE has not yet replied.
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Review titled Well done
Rated 5 stars out of 5
by David Rhodes - Posted on 06 December 2022
I see east cowes has come out very well in a recent national survey totally mirrors my experience but good to see the hard working staff there recognised
Visited December 2022
EAST COWES MEDICAL CENTRE has not yet replied.