East Cliff Medical Practice - Ratings and reviews
Reviews
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Review titled Friendly Staff
Rated 5 stars out of 5
by Sheila Onken - Posted on 03 April 2024
Visited today for an ongoing problem,my GP was very thorough,and listened intently to everything i said.Now been booked for all the tests i need.Very kind and patient person.
Visited April 2024
Review titled East Cliff Medical Practice
Replied on 29 April 2024
Thank you for taking the time to leave and review and for your kind comments; I shall pass these onto the GP. Many thanks East Cliff Practice
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Review titled Great doctor
Rated 5 stars out of 5
by Philip Child - Posted on 07 March 2024
Turned up on the off chance & got fitted in with the gp registrar. Have seen them before. Lovely man & listened to my problems. Very thorough, left feeling like he understood my condition. Thank you.
Visited March 2024
Review titled East Cliff Medical Practice
Replied on 15 March 2024
Thank you for your kind and positive feedback; I will be sure to pass this onto the GP registrar that see you. Many thanks East Cliff Practice
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Review titled Receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2024
Would really Like you take this feedback on board for your receptionist ! Training clearly needed on understanding and empathy which is not hard think to learn especially on patients with mental illness.shocking outcome on my visit .
Visited February 2024
Review titled East Cliff Medical Practice
Replied on 15 March 2024
We're sorry that your recent contact with the surgery did not go as expected. We would always advise patients to raise concerns with a manager at the time so that we can look into any issues you experienced. I will however pass this feedback onto the reception manager. Many thanks East Cliff Practice
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Review titled Change of appointment
by Mrs Eastwell - Posted on 02 February 2024
Lovely friendly receptionist who helped me to change my appointment with a physiotherapist. Very helpful giving advise on where to fill in on e consult form for preferred appointment slots in future. Thankyou
Visited February 2024
Review titled East Cliff Medical Practice
Replied on 29 April 2024
Thank you for your kind comments; I shall pass these onto the reception manager. Many thanks East Cliff Practice
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Review titled Great Practice
Rated 4 stars out of 5
by Anonymous - Posted on 31 August 2023
I find the receptionists very helpful while doing a difficult job. The call back system is a good idea. I saw one of the senior nurses who was able to diagnose and prescribe following a thorough examination and explanation of the condition.
Visited August 2023
Review titled East Cliff Medical Practice
Replied on 31 August 2023
Thank you very much for your kind words, we shall pass your message onto the surgery staff. East Cliff Practice
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 07 June 2023
I find this surgery has drop in standard . Some staff are rude . And you can not even get appointment when you are ill . Ringing is a nightmare .so I just put up with how ill I can get . It no longer a family doctor senting letter to see if live where say you do . Plus ask for your medical record you have fill a form in .then they don't read if you want paper copy ,or sent to your email which I ask for was paper copy very let down . Let down I been at this surgery for 39 year
Visited May 2023
Review titled East Cliff Medical Practice
Replied on 13 June 2023
We were sorry to read your review and sorry that you feel some staff are rude. We would always ask patients to raise concerns directly with a manager at the time so that we can look into any issues. It is true that we are busier than ever and staff are working even harder to manage the demand but that would never excuse rudeness from staff. At times when we are particularly busy our new phone system does allow you to request a call back from the surgery. We only ever write to patients querying their address when we become aware from another provider that another address has been given by the patient that does not match their registered address. With access to medical records we ask patients to complete a form so that we are clear on what part of the record they are requesting and to provide patients with necessary legal information. We would offer our apologies for not checking that you had requested these in paper form.
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Review titled The best Practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
understanding, caring, feeling you have been listened to. professional in every way. Reception staff fantastic and such a clean surgery. The best surgery in Thanet. I feel safe knowing I am with such a caring practice.
Visited April 2023
Review titled East Cliff Medical Practice
Replied on 06 April 2023
Thank you very much for your kind words, we shall pass your message onto the surgery staff. East Cliff Practice
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Review titled Supportive services
Rated 5 stars out of 5
by Sarah Bax - Posted on 22 March 2023
Thankyou to the lovely receptionist who ( Friday 17th March ) helped me with an urgent appointment and was seen quickly. Thankyou to the Doctor who saw to me also . Sorry did not get your names . 🙏
Visited March 2023
Review titled East Cliff Medical Practice
Replied on 24 March 2023
Thank you for taking the time to feedback to us. We have passed your comments on to the reception team manager and the GP that you saw on Friday. Regards East Cliff Practice
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Review titled My mistake
Rated 5 stars out of 5
by Clifford Robins - Posted on 26 January 2023
Having requested support by the NHS App the admin staff talking to the GP and an 'emergency' appointment was made and the details sent to me. The mistake is I somehow read an old contact and got day, time, details, all wrong. I missed the appointment they had all taken the trouble to arrange. But the practice resolved my error and the GP contacted me. There are many details but I just need to say a big thank you to Admin and to the GP for really going above and beyond. Thank you.
Visited January 2023
Review titled East Cliff Medical Practice
Replied on 30 January 2023
Thank you for taking the time to feedback to us. We all make mistakes. We will ensure your kind words are fed back to the staff involved. With best wishes.
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Review titled Straight forward way to book an appointment.
Rated 5 stars out of 5
by Mrs W-B - Posted on 13 January 2023
East Cliff surgery has a fantastic system in place for when you call to book in. Rather than waiting in a long queue on the phone, you can select to get a call back and not lose your place in the queue. It’s very efficient and doesn’t waste your time or your money whilst waiting on the call. Also the team are incredibly patient kind and compassionate. I also received fantastic care from the Physician Assistant who treated me and Reception team who are always very efficient.
Visited January 2023
Review titled East Cliff Medical Practice
Replied on 17 January 2023
Thank you for your positive feedback. We are glad you like the new ring back feature that is now available with the new phone system