Earls Barton Medical Centre
8 Aggate Way, Earls Barton, Northampton, Northamptonshire, NN6 0EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful Level of Service
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
I requested a letter from the doctor confirming my long term health conditions at the beginning of January and, having followed this up with a phone call the following day, I was advised it would take three weeks. The day after this (day 3), I received an email confirming receipt and that it would take 21 working days to do the letter. It is now working day 25 since I sent my request in and I have followed up with 3 phone calls, 2 in person visits and, 1 email and I have been fobbed off and ignored every time. My most recent email has not been responded to and I am still waiting for a call back with an update which I was promised 2 days ago. I didn't ask for this letter for the fun of it and there seems to be no regard for the real world consequences of not having this letter and going well over their own specified time limits. Quite frankly, 21 working days to write a letter is a disgusting long time and absurd to make people wait that long but to then go over this and to just not provide any information is such a poor level of service I am looking at other surgeries as I cannot continue to be treated this way.
Visited February 2024
Review titled Earls Barton Medical Centre
Replied on 26 June 2024
Thank you for your response. As the practice is now under new ownership, we do hope these types of issues do not happen moving forward. Please do not hestiate to get in touch if you face any problems with our service moving forward.
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Review titled Receptionist
Rated 4 stars out of 5
by Jason French - Posted on 24 January 2024
Always extremely difficult to get through on the phone to make an appointment at this surgery but I think this is the case at most surgeries these days. Anyway, the reasoning for this review is the lady behind reception today (24th Jan) was really lovely. She really couldn’t have been anymore helpful and made the visit to the surgery a pleasant experience. Just thought she deserved some recognition for doing such a wonderful job. Thank you.
Visited January 2024
Review titled Earls Barton Medical Centre
Replied on 26 January 2024
Our Practice staff were happy to receive such lovely feedback. All of our staff work extremely hard to support our patients and a feedback like these mean so much to them. Thank you very much. Earls Barton & Penvale Park Medical Centre