E16 Health - Pontoon Dock
Pontoon Dock, Royal Wharf, North Woolwich Road, London, Greater London, E16 2THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The worst GP practice
Rated 1 star out of 5
by Alexandru Izina - Posted on 06 July 2023
First of all is almost impossible to get an appointment with this gp practice. They never take calls or the waiting time is over 2 hours and they never seem to have available slots although every time I pass the practice, is empty. I live right next to it. Also, through their app, Dr Iq, you cannot make appointments and sends you to call. A vicious circle. Today I had a blood test appointment, which was made almost 2 weeks ago and when I got there, they cancelled me on the day, saying the person who was supposed to take blood is on maternity. How is this possible not to know this in advance and give proper warning and time to rebook? People have lives and jobs. Not to speak health issues and we cannot just wait around for them to get organised. I would not recommend this practice to anyone. I do not even know how they are allowed to exist. No care for patients at all.
Visited July 2023
E16 Health - Pontoon Dock has not yet replied.
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Review titled A Joke!
Rated 1 star out of 5
by Filipe - Posted on 03 July 2023
This GP is a joke! I'm awake since 6am and trying to book an appointment through the app, since I'm a vulnerable patient. They said to me on the phone that at 7am the appointments are open. I was not able to book, when I called they just tell me to call 111. So what's the point to be registered with a GP, if every time I need only 111 can help, I can't repeat my prescription, I can't get a sick note since I'm not being able to work and I can't get help from them. It seems like even the receptionist is thinking that I'm stupid or something, saying that: "Oh, it won't be there 6am!" I know, but as I know the Newham GP Group is a disaster to get an appointment, I was online since that time up to 8:20am when I called them. Incredible, I don't even know who my GP is, I'm never able to get help, so I couldn't warn people more to make sure you try to find another GP.
Visited July 2023
E16 Health - Pontoon Dock has not yet replied.
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Review titled Utter incompetence
Rated 1 star out of 5
by Marco Gifuni - Posted on 24 July 2023
Absolutely the worst service I've ever had with a GP. You can tell by reading the reviews below, that cancelling appointments is apparently common practice for these people. They did it to me twice in less than a month, they also seem to be doing it an hour before the appointment is due to take place which is all the more inconvenient as I had to take time off work to see the GP. I'll definitely change my GP after this.
Visited July 2023
Review titled E16 Health - Pontoon Dock
Replied on 04 November 2024
Dear Marco, We’re very sorry to hear about your experience and understand how disruptive last-minute cancellations can be, especially when you’ve made work arrangements to attend. We strive to provide reliable care, but we recognize that unexpected changes like these can be extremely frustrating. Please know that cancellations are always a last resort, often due to circumstances beyond our control, and we’re actively working to minimise these disruptions. If you would like to discuss your experience further, please reach out to our management team—we’d like the opportunity to support you and improve where we can. Thank you for your feedback, and we apologise again for the inconvenience this has caused.
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2023
I call the gp practice at 8am to make a emergency appointment, as soon as I call I I am number 30 on the callers list. It then takes 2 hours for someone to answer to tell me all the emergency appointments are gone and I'll have to call back again tomorrow. I had a urine infection so I begged the gp to have the doctor prescribe antibiotics for me as I was in alot of pain but was just told to call 111. Honestly what is the point even having a GP.
Visited May 2023
Review titled E16 Health - Pontoon Dock
Replied on 04 November 2024
Dear Patient, Thank you for sharing your experience, and we’re genuinely sorry for the frustration and discomfort you've been through. We understand how challenging it is to get through to us during peak times, and we know the urgency of needing care, especially for issues like a painful infection. Our team works to accommodate as many same-day appointments as possible, but demand can be very high. When we’re unable to book you in, we refer to 111 as an alternative for urgent assistance. That said, we’re continuously working on ways to improve access, and your feedback is valuable in helping us identify areas where we can do better. Please don’t hesitate to reach out if you’d like to discuss this further—we’re here to help and want to ensure you get the care you need.