E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great people, great practice
Rated 5 stars out of 5
by Janet Jacqueline Harrison - Posted on 31 May 2023
Did a smear test, the nurse was so kind, compassionate and understanding, she make the whole procedure easy and comfortable for me. We'll done
Visited May 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Janet, Thank you so much for taking the time to share your experience with our practice. We truly appreciate your kind words and are thrilled to hear that you had such a positive visit. We understand that undergoing a smear test can be an anxious and sensitive experience; our team is dedicated to providing extraordinary care and support to every patient. It is wonderful to know that our nurse was able to make you feel at ease throughout the entire procedure. We take pride in their kindness, compassion, and understanding, and we will be sure to pass along your kind words to them. We are delighted that we could provide you with a comfortable and easy experience. Thank you for choosing our practice and for sharing your positive feedback. Church Road Health
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Review titled The experience was great
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
I had a great experience with GP. The doctor was very good and, very helpful to me. She has explained me everything about the 'Cervical Test' and how it works on our human body. And, how much it is important for a Lady/Women/Girl to do this 'Smear Test'. It prevents us from the chance of having 'Cervical Cancer'. It prevents the Cervical Cancer.
Visited May 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Patient, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a great visit with our team and that she provided you with valuable information regarding cervical screening and its significance for women's health. At our practice, we work hard to ensure that our patients are well-informed about preventive measures and screenings that can safeguard their health. It is great to know that our doctor took the time to explain the purpose and importance of the smear test in preventing Cervical Cancer. We believe that knowledge empowers individuals to make informed decisions about their well-being and we appreciate your recognition of our doctor's expertise and helpfulness. Providing exceptional care to our patients is our top priority, and we are glad that she was able to address your concerns and answer your questions thoroughly. We are so grateful for your trust in our practice and truly appreciate you taking the time to share your feedback with us. We look forward to continuing to provide you with excellent care in the future. Church Road Health
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I have fungal infection . I write a doctor letter they give me an appointment after more than one month!!! I write to doctor about other’s problems they take only 2min for talk!! How can you explain in 2 minutes about your allergy problems, your breathing problems!!! The worse practices I have ever seen in London.
Visited May 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Patient, Thank you for your review. We appreciate you taking the time to share your feedback, and are genuinely sorry to hear about your negative experience with our practice. Please contact our Patient Care Manager, Halima, so that we can identify you on our system to conduct a thorough investigation into your concerns; this will allow us to understand exactly what went wrong so we can put measures in place to ensure that they do not happen again in future. We value your input and would appreciate the opportunity to make amends. We understand that waiting for an appointment can be frustrating, especially when dealing with health concerns. We strive to provide timely and efficient care to all of our patients, and we sincerely apologise if there was a delay in scheduling your appointment on this occasion. We continuously review our appointment system to make sure that we are offering patients as much access to appointments as possible; we will ensure that we share your feedback about your experience with our team. We are very sorry that you felt you had a limited time to discuss your concerns during your appointment. Our doctors aim to provide thorough and comprehensive care to all patients, taking into account their specific needs and concerns. We apologise if you felt rushed or unable to fully address your concerns during your visit. Patient feedback is valuable to us and we will be sure to pass your feedback on to our clinical team in order to improve patients' experiences in future appointments . We take your comments seriously and we will use them to improve our practice and provide a better experience for our patients in the future. Thank you again for taking the time to share your feedback. Church Road Health
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
I have been with this practice for a year. It is easy to get an appointment either face to face or by telephone. Every member of staff from reception, health care assistants, nurses and doctors have been very thorough and caring. I had my annual review today and left feeling happy that I am with this practice.
Visited May 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Patient, Thank you so much for taking the time to leave us such a positive review. We are delighted to hear that you have had an excellent experience with our practice. We are thrilled to know that you have been with us for a year and that our team has consistently provided you with high-quality care. Our team is dedicated to ensuring that our patients receive the highest level of care and are treated with compassion, appreciation and respect. We are glad to hear that you find it easy to book both face-to-face and telephone consultations. Our aim is to provide flexible options that suit our patients' needs and preferences; we understand how important accessibility and convenience is when it comes to scheduling appointments and we are glad that you are happy with our appointment system. Everyone in our practice is committed to providing exceptional care and your recognition of their thoroughness and kindness means a lot to us. We are glad that we could make you feel happy and confident in choosing our practice and will be delighted to share your feedback with the entire team during our next team meeting. Thank you once again for your kind words and for trusting us to look after you. Church Road Health