E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about E12 Health.
Reviews
-
Review titled Terrible doctors who dnt care or listen
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2024
Hi I was having a phone consultation with a doctor she was really rude and dismissive as a pharmacist she is trying to tell me what is right and wrong she obviously doesn't know anything about medication whereas I do she was disgusting worse healthcare doctor I've spoken to
Visited November 2024
Review titled E12 Health
Replied on 05 December 2024
Dear Patient, Thank you for sharing your experience with us. We are sorry to hear about your dissatisfaction and want to better understand what occurred. To address this matter promptly, we kindly ask that you contact us at 020 3325 9888. A member of our Management Team will be available to discuss your concerns in detail. Thank you again for bringing this to our attention. We look forward to hearing from you soon. Church Road Health
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2024
My daughter went to the GP about her acne. The doctor was caring , knowledgable and helpful. He gave my daughter a safe and practical solution. The appointment was easy to make and the team accommodated my daughter’s needs with consideration.
Visited November 2024
Review titled E12 Health
Replied on 15 November 2024
Dear Patient, Thank you so much for sharing your experience with us. We’re delighted to hear that your daughter’s visit to the GP was positive and that she received caring, knowledgeable, and helpful support for her acne. Ensuring our patients feel supported and receive safe, practical solutions is a top priority for us, and it’s wonderful to know the GP met your expectations. We’re also pleased to hear the appointment process was smooth and that our team was able to accommodate your daughter’s needs with consideration. Feedback like yours inspires us to continue delivering compassionate and efficient care. If you have any further questions or if there’s anything else we can assist you or your daughter with, please don’t hesitate to reach out. Thank you once again for your kind words. Church Road Health
-
Review titled very good practice
Rated 5 stars out of 5
by svetlana - Posted on 07 March 2025
explained very well and as a doctor is a good one. the relationship is very good explained what needs to be done
Visited November 2024
Review titled E12 Health
Replied on 24 March 2025
Dear Svetlana, Thank you for your wonderful feedback. We're so glad to hear that the Doctor took the time to explain everything clearly and made sure you understood what needs to be done. It's great to know that you feel the doctor-patient relationship is strong and positive. We truly appreciate your kind words and are here if you need anything further. Church Road Health
-
Review titled Great Treatment & Service
Rated 5 stars out of 5
by Maria Hossain khusbu - Posted on 29 November 2024
This GP gives a perfect service to each of the patients. When I went there it took only 5 minutes to wait. Then I consulted with the doctor who was very humbled , polite and respectful.
Visited November 2024
Review titled E12 Health
Replied on 05 December 2024
Dear Maria, Thank you so much for your kind words and positive feedback. We are delighted to hear that you had such a pleasant experience at our practice. Our team strives to provide efficient, respectful, and compassionate care to every patient, and your recognition means a lot to us. We look forward to continuing to serve you with the same level of care in the future. Church Road Health
-
Review titled Nice treatment but the admin is so slow..
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2024
I was treated by a very lovely and kind doctor But the process to reach her was so excruciating, it was depressing. Probably caused me more health problems trying to book an appointment with this gp than before I had tried. I had an ecg scan back in July and they only told me the results of it in October. I was told to contact the gp 1 week after my scan, which I did. They got back to me about a month later, telling me they’d call as they needed to discuss my results. I became concerned and asked why was a call necessary, does this mean there was something wrong? But they never responded to me. They gave me a date and a time range of about 2 hours for when I should expect the call, but I missed the call. I blamed myself for this, so just rebooked it again and was given another phone call appointment. This appointment was again, about a month later… when they called I missed it again, but now I was becoming incredibly frustrated, as the time window I was given for when to expect a call was so large (8:30am-1pm)??? When I missed it, I called back immediately, a minute after, but they didn’t speak to me, and instead had to rebook me another appointment, this time I requested outright that it be in person because this was just ridiculous. The appointment was about a week later, all for them to tell me the results were fine… This was just baffling because I’ve had a blood test done in the past, and if nothing was wrong, they would either just not contact me or tell me it was fine through a text message. Why wasn’t the same done here? They told me they needed to call me to discuss my results but there was nothing wrong!!! I was so anxious for 3 months, confused as to whether I’m right in thinking there’s nothing wrong, because it would’ve been treated more urgently, or that I’m wrong and there is something that’s a problem but their management is really poor. How embarrassing really. Anytime I have a problem, the appointment is weeks or months later. What kind of foolishness. Trying to communicate with my gp worsened my health to be frank.
Visited October 2024
Review titled E12 Health
Replied on 31 October 2024
Dear Patient, Thank you for taking the time to share your experience with us. We sincerely apologise for the challenges and distress caused by the delays and communication issues you faced. We fully understand how frustrating and disheartening it must have been to endure such a prolonged process, particularly with the added anxiety of waiting for your results. Please reach out directly and speak with one of our Managers, who will be more than willing to investigate this matter thoroughly and ensure that your concerns are fully addressed. While it’s reassuring to know that the Doctor you eventually saw was caring and kind, we recognise that accessing her care should have been far easier and more straightforward. Your feedback has highlighted areas of improvement and our approach to communicating with patients about results and follow-ups. We are genuinely committed to addressing these issues to ensure a smoother and more supportive experience for all our patients. Thank you once again for your detailed feedback. Church Road Health
-
Review titled Reasonably good experience
Rated 4 stars out of 5
by Anonymous - Posted on 02 October 2024
The practitioner I met was very compassionate and professional. Encouraged me and appreciated me looking at my growth chart
Visited October 2024
Review titled E12 Health
Replied on 23 October 2024
Dear Patient, Thank you for your feedback. We’re so pleased to hear that you had a compassionate and professional experience with the practitioner. It’s great to know that they encouraged and supported you, especially when discussing your growth chart. Your progress is important, and we’re glad you felt appreciated. If you need anything further, don’t hesitate to reach out. Church Road Health
-
Review titled Pleasant and Efficient
Rated 5 stars out of 5
by Alexander George Edward Bird - Posted on 04 October 2024
The process (shingles vaccination) was fully explained and conducted in an efficient and friendly manner.
Visited October 2024
Review titled E12 Health
Replied on 23 October 2024
Dear Alexander, Thank you for your feedback. We’re thrilled to hear that the shingles vaccination process was thoroughly explained to you and carried out efficiently and in a friendly manner. Our team strives to provide clear information and a welcoming environment, and it’s great to know we met your expectations. If you have any further questions or need assistance, please don’t hesitate to reach out. Church Road Health
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2025
Staff are always very helpful and friendly. One day I was very upset I told them I needed to talk to someone, straight away they made a appointment for me to see a mentor, then she provided me with all information need to help myself and help me through my difficult situation Doctors, nurses, mentor's and life coach they are always very nice.
Visited October 2024
Review titled E12 Health
Replied on 15 January 2025
Dear Patient, Thank you so much for your kind and heartfelt feedback. We are delighted to hear that you’ve had such positive experiences with our staff, including our doctors, nurses, and life coaches. It’s wonderful to know that when you needed support, we were able to respond promptly and connect you with the right resources to help you through your difficult situation. Your appreciation means a great deal to us, and we will be sure to share your kind words with the team. We are committed to providing compassionate care, and it’s uplifting to know that we were able to assist you in a meaningful way. If there’s anything more we can do to support you in the future, please do not hesitate to reach out. Church Road Health
-
Review titled Not sure
Rated 3 stars out of 5
by Anonymous - Posted on 20 October 2024
I came for a health check and doc sent me for a blood test and I went to give them blood test and they said I need to book appointment. Firstly we take time off work to see the doc then another to book appointment. Very inconvenient. When doc sends someone downstairs fo get bloods is should not require an appointment
Visited October 2024
Review titled E12 Health
Replied on 23 October 2024
Dear Patient, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience you faced while trying to complete your blood test after your health check. We understand that taking time off work can be challenging, and it’s understandably frustrating to require an additional appointment. Please note that the phlebotomy system operates separately from our services, and an appointment is necessary for a blood test. Your feedback is greatly appreciated. If you have any further questions or need assistance, please feel free to reach out Church Road Health
-
Review titled Smear test - awful experience.
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2024
On arrival I was told the nurse was running late, when i said I could not wait as I had another hospital visit the same morning I was send to see the nurse immediately. The nurse seemed annoyed with me from the very first moment, she was rude and made me feel uncomfortable . Facilities were awful, not even a proper gyno bed instead a bench where she made me stay in an uncomfortable position then she kept blaming me for nit being able to carry out the smear test. She seemed annoyed when i asked info on results.
Visited October 2024
Review titled E12 Health
Replied on 19 November 2024
Dear Patient, Thank you for sharing your experience with us. We’re very sorry to hear that you were left feeling this way, and we truly want to understand what happened. The practice would like to look into this matter promptly, so we kindly invite you to contact us at 020 3325 9888. A member of our Management Team will be available to speak with you, gather more details, and work with you to address your concerns, ensuring that future appointments meet your expectations. Thank you once again for bringing this to our attention, we look forward to hearing from you in order to resolve the concerns you raised. Church Road Health