E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 16 May 2025
I had a serious inflammation in my ear. When I visited the surgery was taking antibiotics. I needed to be checked. I was given a necessary treatment and information what to do later.
Visited May 2025
Review titled E12 Health
Replied on 21 May 2025
Dear Patient, Thank you for taking the time to share your experience. We're glad to hear that you received the care and treatment you needed during your visit, and that our team provided you with clear guidance on how to manage your condition moving forward. Your health and well-being are very important to us, and we're here whenever you need further support. Church Road Health
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 21 May 2025
My daughter happy with the GP,We're good experience with the appointment.why didn't get same GP all the appointment?
Visited May 2025
E12 Health has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2025
Great comfort with the staffs dealing. They arranged appointment time to little bit early according to my comfort that was great helpful for me.
Visited April 2025
Review titled E12 Health
Replied on 17 April 2025
Dear Patient, Thank you for sharing your experience. We're so glad to hear that the staff made you feel comfortable and were able to accommodate your appointment time to better suit your needs. It's wonderful to know that it was helpful for you. We always strive to provide the best service possible. Church Road Health
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Review titled Very bad service
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2025
It’s been 4 months I’m still waiting for my referral letter because I have pain in my left shoulder. Now I did my blood test and urine test 4 of April last week I’m waiting for the message when the result come and they send us a message for the result's and they said it is ok or something worse they tell booked for the doctor.During that day I’m still waiting but they didn’t gave any message today I called them and ask after that they sent me.
Visited April 2025
Review titled E12 Health
Replied on 17 April 2025
Dear Patient, Thank you for sharing your experience. We apologies for the experience you've had and fully understand your concerns. We would like the opportunity to investigate this matter further to ensure it is addressed properly. Please feel free to contact us directly at 0203 325 9888 and request to speak with one of our Managers, who will be happy to assist you. Church Road Health
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Review titled Staff need further training
Rated 3 stars out of 5
by Anonymous - Posted on 23 April 2025
Some of your reception staff need further training. There’s a noticeable lack of basic empathy and care. I appreciate the Manager who called me and resolved the issue. I was prepared to escalate things further. Staff need to understand that we come to them for help and support. Throwing policies and procedures at patients isn’t acceptable. Talk to us like a human not a robot.
Visited April 2025
Review titled E12 Health
Replied on 21 May 2025
Dear Patient, Thank you for your honest and constructive feedback. We're truly sorry to hear about your experience with some of our reception staff. We understand how important empathy and compassion are, especially when patients come to us for support and care. We’re glad to hear our Manager was able to connect with you and help resolve the issue. Your comments highlight an area we’re actively working on - ensuring our team communicates with warmth, understanding, and respect at all times. Please rest assured that your concerns have been taken seriously and will be used as part of ongoing staff training and development. We genuinely appreciate you taking the time to share your experience and help us improve. Church Road Health
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Review titled Late
Rated 2 stars out of 5
by Anonymous - Posted on 03 April 2025
I called by the doctor after 30 min when I was booked appointment, then doctor said sorry It's should be checked by the nurse,they give me another appointment next week
Visited April 2025
Review titled E12 Health
Replied on 17 April 2025
Dear Patient, We apologies for the experience you've had and fully understand your concerns. We would like the opportunity to investigate this matter further to ensure it is addressed properly. Please feel free to contact us directly at 0203 325 9888 and request to speak with one of our Managers, who will be happy to assist you. Church Road Health
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Review titled Great Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2025
I went to my GP about an injury and he told me exactly what I needed to do and medication to take for the pain
Visited April 2025
Review titled E12 Health
Replied on 21 May 2025
Dear Patient, Thank you for sharing your feedback. We're pleased to hear that the GP was able to provide clear guidance and appropriate medication to help manage your injury. It's great to know you felt well-supported during your visit. If you have any further concerns or need follow-up care, please don’t hesitate to reach out. We're always here to help. Wishing you a smooth and full recovery. Church Road Health
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Review titled Good Customer Service
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2025
I have experienced great care with the doctors. Sometimes appointments are too far away but the doctors listen. My last visit was a week ago and I was questioned and advised well. Very helpful doctor.
Visited March 2025
Review titled E12 Health
Replied on 17 April 2025
Dear Patient, Thank you for sharing your experience. We're glad to hear that you’ve received great care from our Doctors and that you felt listened to during your visits. We understand that appointment availability can sometimes be an issue and we appreciate your patience. It's wonderful to know that your last visit was helpful, and we’ll continue striving to provide the best care possible. Church Road Heath
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Review titled Great practice
Rated 4 stars out of 5
by Daiva - Posted on 07 March 2025
Good specialists,great practice, Nice service. Clean and tikybos. I am satisfied.Thank you so much
Visited March 2025
Review titled E12 Health
Replied on 17 April 2025
Dear Patient, Thank you so much for your kind words. We're thrilled to hear that you're satisfied with our specialists, service, and the clinic environment. Your feedback means a lot to us Church Road Health
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Review titled Everyone is always helpfull
Rated 5 stars out of 5
by Mohammed - Posted on 08 March 2025
Never have a problem getting appintment .always get a friendly wellcome the practice is clean if there is one problem it is that i seem to be called into see doctors for one problem thenanother doctor for another Thank fully this time the doctor was willing to see me for the other problems all at once which ment time saved for.me and 2 slots freed.up for.other patients
Visited March 2025
Review titled E12 Health
Replied on 17 April 2025
Dear Mohammed, Thank you for sharing your experience. We're delighted to hear that you always receive a friendly welcome and that the practice is clean. We understand the inconvenience of seeing different Doctors for different issues, and we're glad that this time the Doctor was able to address everything in one visit, saving you time and helping other patients. Your feedback is really valuable, and we'll keep working to improve our service. Church Road Health