E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2025
Great comfort with the staffs dealing. They arranged appointment time to little bit early according to my comfort that was great helpful for me.
Visited April 2025
Review titled E12 Health
Replied on 17 April 2025
Dear Patient, Thank you for sharing your experience. We're so glad to hear that the staff made you feel comfortable and were able to accommodate your appointment time to better suit your needs. It's wonderful to know that it was helpful for you. We always strive to provide the best service possible. Church Road Health
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Review titled Very bad service
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2025
It’s been 4 months I’m still waiting for my referral letter because I have pain in my left shoulder. Now I did my blood test and urine test 4 of April last week I’m waiting for the message when the result come and they send us a message for the result's and they said it is ok or something worse they tell booked for the doctor.During that day I’m still waiting but they didn’t gave any message today I called them and ask after that they sent me.
Visited April 2025
Review titled E12 Health
Replied on 17 April 2025
Dear Patient, Thank you for sharing your experience. We apologies for the experience you've had and fully understand your concerns. We would like the opportunity to investigate this matter further to ensure it is addressed properly. Please feel free to contact us directly at 0203 325 9888 and request to speak with one of our Managers, who will be happy to assist you. Church Road Health
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Review titled Staff need further training
Rated 3 stars out of 5
by Anonymous - Posted on 23 April 2025
Some of your reception staff need further training. There’s a noticeable lack of basic empathy and care. I appreciate the Manager who called me and resolved the issue. I was prepared to escalate things further. Staff need to understand that we come to them for help and support. Throwing policies and procedures at patients isn’t acceptable. Talk to us like a human not a robot.
Visited April 2025
E12 Health has not yet replied.
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Review titled Late
Rated 2 stars out of 5
by Anonymous - Posted on 03 April 2025
I called by the doctor after 30 min when I was booked appointment, then doctor said sorry It's should be checked by the nurse,they give me another appointment next week
Visited April 2025
Review titled E12 Health
Replied on 17 April 2025
Dear Patient, We apologies for the experience you've had and fully understand your concerns. We would like the opportunity to investigate this matter further to ensure it is addressed properly. Please feel free to contact us directly at 0203 325 9888 and request to speak with one of our Managers, who will be happy to assist you. Church Road Health
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Review titled Great Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2025
I went to my GP about an injury and he told me exactly what I needed to do and medication to take for the pain
Visited April 2025
E12 Health has not yet replied.
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Review titled Good Customer Service
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2025
I have experienced great care with the doctors. Sometimes appointments are too far away but the doctors listen. My last visit was a week ago and I was questioned and advised well. Very helpful doctor.
Visited March 2025
Review titled E12 Health
Replied on 17 April 2025
Dear Patient, Thank you for sharing your experience. We're glad to hear that you’ve received great care from our Doctors and that you felt listened to during your visits. We understand that appointment availability can sometimes be an issue and we appreciate your patience. It's wonderful to know that your last visit was helpful, and we’ll continue striving to provide the best care possible. Church Road Heath
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Review titled Great practice
Rated 4 stars out of 5
by Daiva - Posted on 07 March 2025
Good specialists,great practice, Nice service. Clean and tikybos. I am satisfied.Thank you so much
Visited March 2025
Review titled E12 Health
Replied on 17 April 2025
Dear Patient, Thank you so much for your kind words. We're thrilled to hear that you're satisfied with our specialists, service, and the clinic environment. Your feedback means a lot to us Church Road Health
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Review titled Everyone is always helpfull
Rated 5 stars out of 5
by Mohammed - Posted on 08 March 2025
Never have a problem getting appintment .always get a friendly wellcome the practice is clean if there is one problem it is that i seem to be called into see doctors for one problem thenanother doctor for another Thank fully this time the doctor was willing to see me for the other problems all at once which ment time saved for.me and 2 slots freed.up for.other patients
Visited March 2025
Review titled E12 Health
Replied on 17 April 2025
Dear Mohammed, Thank you for sharing your experience. We're delighted to hear that you always receive a friendly welcome and that the practice is clean. We understand the inconvenience of seeing different Doctors for different issues, and we're glad that this time the Doctor was able to address everything in one visit, saving you time and helping other patients. Your feedback is really valuable, and we'll keep working to improve our service. Church Road Health
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Review titled Great service, good communication, short wait times
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2025
This GP practice is in my opinion, better than others. The wait times have very much decrease over the past year, and it is very easy to find an appointment, whether it is a phone call or face to face. Whenever I call the GP, there is a short queue and my call is answered almost immediately every time, and my concerns are always addressed and sorted out. Very good and qualified doctors, and I highly recommend this GP
Visited March 2025
Review titled E12 Health
Replied on 17 April 2025
Dear Patient, Thank you so much for your kind and encouraging feedback. We're really pleased to hear that you've noticed the improvements in wait times and appointment availability. It's great to know that our team is meeting your needs, both over the phone and in person. We truly appreciate your recommendation and continued trust in our practice. Church Road Health
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Review titled Mixed experience
Rated 3 stars out of 5
by Anonymous - Posted on 12 March 2025
Experience with practitioners is always very good, but wait for an appointment is at least two weeks, and I was seen 30 mins late at my last appointment (booked for 10am, not seen until 10.30)
Visited March 2025
Review titled E12 Health
Replied on 17 April 2025
Dear Patient, Thank you for your feedback. We're really pleased to hear that you've had positive experiences with our clinicians. We understand that the wait times can be frustrating, both for booking appointments and on the day of your visit. We're continually working to improve our scheduling so we can provide more timely care. Your patience and support mean a lot to us. Church Road Health