Dysart Surgery
13 Ravensbourne Road, Bromley, Kent, BR1 1HNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring staff
Rated 5 stars out of 5
by Faith Moon - Posted on 21 October 2023
I just wanted to say thank you to the wonderful person I spoke to earlier in the week. I’m sorry I didn’t take her name. Going through difficulties, I found it even hard to speak. She was so caring, understanding, patient and able to find a solution. The Dr rang me the following day and was also kind, helpful and understanding. This has made a very difficult situation a little bit better. This is not the first time I have experienced support from this surgery. I have now relocated and I hope my next surgery will be as kind and professional.
Visited October 2023
Review titled Dysart Surgery
Replied on 03 November 2023
Dear Faith, Thank you for your kind feedback. I am very happy to hear that you are happy with the service we provide. I will share this with the team here at Dysart. Kind Regards, Tom
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Review titled patient safety risk
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
we have been waiting for antibiotics for four (4) days, I called the surgery on Friday to be to that the gp was busy and they would try to get them done that day, called again on Monday to be told in a very condescending manner that they would send a message to gp and that it would be 48 hours for the rx to be sent. I explained that we had been waiting for the rx for four (4) days and normally this surgery is efficient and had there been a change off staff as I person that I normally deal with was very understanding to the situation. I also explained that the patient would need to go to a &e if we do not receive them today, the receptionist was not concerned and never once showed any empathy. Shameful and no concern for the patient. Please train your receptionist to see the patient behind the prescription.
Visited September 2023
Review titled Dysart Surgery
Replied on 03 November 2023
Dear Patient, I'm sorry this was your experience with the surgery. Our policy is for all prescription requests to be dealt with within 48 hours but we do appreciate some are needed in a more timely manner. We will work with our reception and admin teams to ensure patient prescription requests are handled in a timely manner. Kind Regards, Tom