Dr Shantir Practice - Ratings and reviews
Reviews
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Review titled Worst GP in Waltham Forest!
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
Getting an appointment is the most difficult thing ever, you wait over an hour for anyone to pick up the phone, I go into the GP the receptionist are literally ignoring calls and doing nothing. I call 8am in the morning and I am first in queue I still wait 45minutes. Staff pick and chose who to give an appointment to. Extremely rude, they end the phone on your face. The manager is the most useless and rude person ever.
Visited December 2022
Dr Shantir Practice has not yet replied.
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Review titled Poor experience when booking appointments
Rated 2 stars out of 5
by Anonymous - Posted on 15 August 2022
It was very frustrating getting an appointment through this practice! We called in the morning to book an appointment for our 1 year old baby who's been having fever for the last 3 days, and the receptionist told us to call back at 2:00pm. We called back as she asked, only to be told that the appointments have been fully booked already for the rest of the afternoon and we have to call the following morning to book an appointment the next day. The reception also told us that we have in fact called at 2:25pm and not 2:00pm that's why the appointments ran out. On this basis, I called back again thinking it's reasonable to ask for an appointment for the next day, only to be told no several times despite explaining our concern and that we do have to ring again the following morning. There's no point asking 'what the problem is' when they answer the call as it doesn't feel like they're triaging the concerns and booking the appointment as per urgency, but rather on a first come first serve basis. The receptionist said that they are triaging the calls but this doesn't feel like the case when she said that there might be other sick babies also needing an appointment so I do need to call back.
Visited August 2022
Dr Shantir Practice has not yet replied.