Dr P Prasad's Practice - Ratings and reviews
Reviews
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Review titled Terrible Practise
Rated 1 star out of 5
by Mal - Posted on 09 March 2023
Firstly the staff on desk are aweful rude people always talk down to you.Yiu can never get an appointment and repeat prescription are either forgotten or late I would not use these even if it was the last doctors on earth there's lots more but will not go into all
Visited March 2023
Review titled Dr P Prasad's Practice
Replied on 05 July 2023
Thank you for your comment. I am sorry to hear that you found the staff were unhelpful. Your comments will be discussed in one of our staff meetings and staff will be given extra training on how to deal with patients who are seeking help.
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Review titled Unprofessional
Rated 2 stars out of 5
by Anonymous - Posted on 25 June 2023
I contacted my surgery as I thought I may have a bladder infection. When I went to the surgery to collect my specimen tube (after already contacting them through the website and over the phone) They went over my contact details with me and seemed to think that my parents contact details were more important than mine and I tried to correct them that they are to contact me. I was 16 and I am entitled to patient confidentiality and I am competent enough to receive my own medical updates and advice from doctors . The surgery contacted my parents twice about my medical issue instead of me, as if I were not entitled to updates about my own health and once they finally did contact me on my mobile, once they realised they were speaking to their actual patient they immediately asked to speak to my parents instead and I had to firmly correct them that I am who they need to address and they finally then gave me information. I am now too scared to ever go this this surgery ever again if this unprofessionalism is to continue , what if i wanted help with something deeply personal? such as contraception or an abortion? would they like to broadcast that aswell? They appeared to do what they wanted rather than what they are actually supposed to do ,it completely goes agains the ethics of the NHS. Very unlikely to recommend to someone else and I will be registering elsewhere.
Visited January 2023
Review titled Dr P Prasad's Practice
Replied on 05 July 2023
Thank you for your comment regarding the service received from Faircross Health Centre staff. Staff meeting will be held and your comments discussed with staff. Staff will be given extra training on how to deal with any patients who are in your position.
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Review titled Extreme delays in prescription
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2022
Put a repeat prescription in on Tuesday, left it till Friday to collect. Wasn't forwarded to the pharmacy. Went to the surgery on friday and was told it would be done that day, due to not having access to inhalers had an attack and was taken to hospital. On the Saturday went to pharmacy to get inhalers and still no prescription so pharmacy gave a emergency supply. Monday morning I went back to the surgery and apparently the prescription is still in the binder unsigned. But was told it would be done by 2pm. Went to pharmacy at 4pm and they don't have a prescription for ventolin inhaler which is what I've always used. But was given a different one that I can't use as it makes me gag. Hence the reason it's always been ventilin. Contacted surgery to which their response was that I can collect it tomorrow. Due to having a lot of current health issues and already feeling unwell now having issues receiving prescriptions that I've been using for multiple years. Knowing that all I am offered is telephone appointment when I'm hard of hearing and seems like it's hard work to see a doctor face to face at this surgery so wouldn't advise someone to join.
Visited May 2022
Review titled Dr P Prasad's Practice
Replied on 05 July 2023
Thank you for your comment. This has been dealt with the Manager. Please feel free to comment if you have any more issues.