Dr Kumar & Ptnr - Shoebury HC - Ratings and reviews
Reviews
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Review titled Amazing Practice
Rated 5 stars out of 5
by Sarah W - Posted on 13 August 2023
This Practice is the best I have been registered with. Nothing is too much trouble, lovely on phone whatever your query, and organised and efficient. Excellent practice all round so its a big thank you from me
Visited August 2023
Dr Kumar & Ptnr - Shoebury HC has not yet replied.
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Review titled No care
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
got out of hospital after heart attack Discharge letter emailed to receptionist claims as not sent from hospital! Have to wait 28 Days medication given from hospital runs out before then Missed appointment with Dr said will have to make another appointment been trying to sort all day Admin staff are rude and unhelpful and there is no care from this practice Have asked practice manager to call Shouldn’t be this hard to get medication a heart specialist has prescribed Have rung 11 times today to try and sort life saving medication Had discharge letter at 8.51am
Visited May 2023
Dr Kumar & Ptnr - Shoebury HC has not yet replied.
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Review titled Simply the best surgery.
Rated 5 stars out of 5
by Anonymous - Posted on 31 March 2023
Nothing is too much for this surgery they consistently go the extra mile and you are left feeling that they actually care. The receptionist are always friendly and approachable and will do their best to help you. You do sometimes have to ring a few times to get through during their busy times but this is expected, I always get through in the end. I would highly recommend this practice. Thank you for all you do.
Visited March 2023
Dr Kumar & Ptnr - Shoebury HC has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
Lovely receptionist staff, very polite and not rude ,, all the nurses are lovely and they give out good advice , you can always get an appointment, if it’s not the same day then they pre book you one. Would definitely recommend this surgery.
Visited February 2023
Review titled Dr Kumar & Ptnr - Shoebury HC
Replied on 07 March 2023
Dear Patient Thank you for your comments. I am pleased to note that you find the team polite and helpful. We are facing challenging times in the NHS and at times in General Practice struggle to match patient and our own expectations. It is lovely to receive positive feedback, I will pass on your comments to the team. Lin Spence Practice manager
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Review titled None
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
Had called 168 times in one day then on hold for an hour when I was next in line to speak to receptionist. When I asked why it took so long to answer phone said they was busy, yes busy leaving me on hold. I have been in and out that surgery many time building many times and have seen the phones being ignored. When I entered building there was 2 women at desk, one dealing with a patient while the other to where to busy talking for 15 mins before dealing with my request. I would not recommend this practice to anyone even if they were desperate for a GP.
Visited January 2023
Review titled Dr Kumar & Ptnr - Shoebury HC
Replied on 07 March 2023
Dear patient Thank you for your feedback I fully understand it must have been very frustrating for you to experience such difficulty in getting through, unfortunately it is not unusual for phone demand to be so very high especially the first couple of hours of opening. At times we can struggle to meet demand. Where possible to avoid the frustrations of trying to access the service via the telephone patients can use any of the following. If registered for the practice on-line service can go through “systmonline” to book appointments, request medication, view their records. The practice on-line consultation service “e-consult” you can get advice from the GP, access self-help information and send administrative requests. The e-consult link can be accessed from our website www.shoeburyhealthcentre.co.uk . Responses from these enquiries will be by the end of the next working day if not sooner. There is also the option to e-mail the practice reception.f81613@nhs.net One of the team will get back to you the depending on the urgency always withing 3 working days but usually sooner. It is unfortunate that you felt you could not discuss your frustrations with us at the time. Should you wish to do so please do make contact and I will arrange that. Incoming calls are constant, and the staff do try to deal with all as quickly and professionally as possible. Staff do not ignore incoming calls but front-line care navigators have to alternate taking phone calls dealing with enquiries from patients in front of them and of course recording the outcome and follow on tasks from those encounters as well as the internal contacts from the clinicians. Following receiving your feedback an audit of the phone system was undertaken during a busy morning shift. The average waiting time for queuing patients was 16 minutes. Although I do not believe that is the normal, I agree an hour waiting to get through is not acceptable. I would very much like to investigate this further but I would need more details from you to do so. We had also been experiencing an issue with our phone system (intermittently dropping out) causing all calls and queuing patients to be cut off. We have now had a new router installed which should resolve that: However, that impacted negatively on demand too. I’m sorry that you had an unfavourable experience of our service recently, and I thank you for taking the time to let us know so that we can endeavour to improve on that. I hope I have explained that we are very aware of the issues of demand in practice, and we are working to meet them for our patients. Please do get in touch if you would like to help us with that simply by feedback through the e-mail or we are always looking for members for our patient group. Thank you Lin Spence Practice Manager