Dr Khan & Partners - Ratings and reviews
Reviews
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Review titled Appointment for my dad
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2023
Trying to get an appointment for my 87 year old dad with his gp. The only option is for 5 weeks time before 9 am. There are no appointments available (ever) after 9.00 am unless you are willing to be number 35 in the queue and secure one for that day. Apparently they are all block booked. As it’s not possible to call at that time, I’m not sure how I’m ever going to get him an appointment. It’s basically them refusing to provide him care and wondering if I can report them to nhs.
Visited February 2023
Review titled Dr Khan & Partners
Replied on 05 April 2023
Dear Patient Thank you for taking the time to post a review, I am very sorry you have experienced difficulty in arranging an appointment for your father, we are experiencing exceptional demand at the moment. However, we do have pre-bookable appointments available for up to 6 weeks in advance and these are available at different times of the day, with different clinicians and not just available before 9am. If you would like to contact me to discuss matters further, please either email reception.rushbottomlane@nhs.net or call us on 01268 205033. Many thanks Liz Adams Practice Manager Rushbottom Lane Surgery
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Review titled Consistently great service
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2023
I’ve been with this practice for over twenty years. I find it very easy to get in touch with the surgery to make an appointment, order a repeat prescription or make a general enquiry. All staff are polite, friendly and happy to help. This surgery came recommended and it has never disappointed.
Visited January 2023
Review titled Dr Khan & Partners
Replied on 26 January 2023
Dear Anonymous Thank you for your feedback, we really appreciate you taking the time to post a positive review, I will pass on your comments to the reception team. Many thanks Liz Adams Practice Manager
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Review titled Useless phone line
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
After trying time and again for a week using option 3...tried option 5 and actually got through to someone within 5 mins....their excuse was sheer volume of calls which I dont believe for one minute...everyone use option 5 as a back up
Visited January 2023
Review titled Dr Khan & Partners
Replied on 26 January 2023
Dear Anonymous Thank you for your comments, option 5 is to book an appointment for an NHS health check and is open between 2-4pm daily, this is a dedicated extension for patients who have been invited for a health check. We are experiencing exceptional call volumes at the moment and if you would like to make contact with me, I'd be most happy to share the data with you. Liz Adams Practice Manager
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Review titled Useless phone line
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
Tried and to get through but no joy...absolutely useless phone line...its pot luck as to whether you will get through...sick to death of trying to get through...sort your poxy phone line out
Visited January 2023
Review titled Dr Khan & Partners
Replied on 26 January 2023
Dear Anonymous Thank you for your review, we are in the process of switching phone providers, but because of contractual commitments this is taking a little more time than expected. We will be providing updates both on our website and social media of the future changes and switch over date. Please feel free t contact me if you would like to discuss things further. Sincerely Liz Adams Practice Manager
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Review titled Telephone system not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
i have been a patient with this practice since it first opened, and it was always pretty good. However since around 4 years ago it has fallen off a cliff in its ability to provide any kind of a patient service. The telephone system as many people have noted is beyond a joke, and could very easily be improved with some very basic changes. In addition, there seem to be more and more persons working in the reception/ administration area, with less and less efficacy. I n addition to the basic problem with actually getting to speak to someone, when you do the is very often no appointments available. By far for myself, and my very elderly Mother, the drastic deterioration of the prescription service needs urgent attention. Almost every prescription we have needed in the last 12 months has been either very late, incorrect, or gone missing. I have lost count of the times I have had to take time off work to go there in person to sort out prescription problems, that should never happen in this day and age. I am 58, and my Mother 94, and neither of us have ever experienced the sort of issues we have had in thelast 12 months with whoever is " in charge " of prescriptions. It has been so bad in general that my mother has decided to sell her jewellery that she has had her entire life, so that she can be seen privately before she runs out of life. In short this practice is abysmal.
Visited January 2023
Review titled Dr Khan & Partners
Replied on 15 February 2023
Dear Patient Thank you for your feedback, I am the fairly new practice manager at Rushbottom Lane Surgery and I'd really appreciate the opportunity to discuss your concerns further with you. We are aware of the phone issues and are working on replacing the system as soon as the existing contract permits us to change. If you would be kind enough to contact me either by email reception.rushbottomlane@nhs.net or by calling me on 01268 882168 alternatively pop in to the surgery and ask to speak to me and hopefully, we can resolve your concerns. Sincerely Liz Adams Practice Manager
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Review titled Very poor phone appointment bookings
Rated 4 stars out of 5
by Nita - Posted on 24 November 2022
Very disappointed with appointment bookings I had to wait 1hour 51 mins for someone to finally answer my phone. No issues with The doctors and all members of staff at this surgery as they all are doing great job and I have always been pleased with the care I received at this surgery. The only problem being phone appointment bookings time this needs seriously addressed and sorted.
Visited November 2022
Review titled Dr Khan & Partners
Replied on 25 November 2022
Dear Nita Thank you for taking the time to submit a review. Our sincere apologies for the delay you experienced in getting through on the phone, we are aware of the difficulties patients are facing and are in the process of switching phone system providers, as our current system in not able to cope with the volume of incoming calls. Thank you for the positive feedback on the doctors and staff, I will pass on your comments. Sincere regards Liz Adams Practice Manager
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2022
I recently received a letter from the practice advising me that Covid/flu vaccination clinics were taking place and that I could phone them to arrange an appointment. Both myself on a mobile and my husband on our landline attempted to do this but were put on hold for 60 mins at which point we had to give up as both devices have maximum single call limits. I have now booked appointments through 119 at a local pharmacy for us both which I wish I’d done to start with as the whole process took less than 5 minutes. Fortunately in this instance the serious ongoing problems with this practice’s phone lines caused nothing more that wasted time and inconvenience but I am extremely concerned that I might have similar problems should I need to make an appointment urgently for a more serious problem. They really must get this sorted out!
Visited September 2022
Review titled Dr Khan & Partners
Replied on 31 October 2022
Dear Patient Thank you for taking the time to submit your feedback, I'm really sorry you experienced difficulty getting through on the phone, we did have an unprecedented response to our vaccination letters and texts which did put an additional strain on our phone system. We are in the process of upgrading our phone system and we have been assured by the new provider that these issues will be resolved. If you would like to discuss matters further, please pop into the surgery and I'll happily meet with you. Liz Adams Practice Manager
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Review titled Dreadful practice, shocking service.
Rated 1 star out of 5
by Darren - Posted on 12 August 2022
When we first moved to this practice it was very good indeed. Unfortunately now, after the pandemic, it is the most dreadful experience to even try and speak to anyone, let alone get an appointment. Waits of over an hour on the phone, despite being "...number one in the queue..." are commonplace, yet when you do get through you are often off the phone within a minute or two! So disappointing, it used to be such a good practice. The doctors, if you ever do get to see them, are very good, however everything else is an absolute disgrace. For example 3-4 weeks to get a referral letter? Unreasonable. Really, really bad surgery now, and really deserves to be investigated and in special measures. How many people are being adversely affected through not bring able to access something as fundamental as a GP?
Visited July 2022
Review titled Dr Khan & Partners
Replied on 31 October 2022
Dear Darren Thank you taking the time to submit your feedback, and my apologies for our delay in responding to your post, I have had a few issues accessing the site. I am really sorry you have experienced difficulties with the phones system, we are aware of the problems and are in the process of transitioning to a new phone provider. Referral letters are prioritised by clinical need, which means that urgent referrals take precedent over routing referrals. If you would like to discuss matters further with me, please come into the surgery and I will happily meet with you to discuss things. Sincerely Liz Adams Practice Manager