Dr Canisius & Dr Hasan, Parkview Cfh&W - Ratings and reviews
Reviews
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Review titled Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
I made an appointment for a blood and radiology test, but was told to wait a whole week. Later, I spoke with the doctor on the phone and was given another appointment for a week later. On the day of the appointment, I called to confirm whether it would be on the phone or in-person, and was informed that it would be on the phone again. However, I was given a second appointment with another woman on the same day, and was told to arrive an hour later. When I called again to confirm, the staff member I spoke to was rude to me. Despite all this, they eventually gave me another appointment but it was for two weeks later.
Visited March 2024
Dr Canisius & Dr Hasan, Parkview Cfh&W has not yet replied.
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Review titled Excellent, prompt patiented focused care
Rated 5 stars out of 5
by Neil - Posted on 30 December 2022
Terrific practice, terrific team of people - great care. All of the team are excellent, joined up, and I have every confidence in this practice, after having had a very poor experience elsewhere in the local area.
Visited December 2022
Review titled Dr Canisius & Dr Hasan, Parkview Cfh&W
Replied on 09 January 2023
Thanks for your feedback. We appreciate feedback because it gives us a chance to learn and reflect and improve our Services.
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Review titled No Communication Between DRs and Reception
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2022
I've had an awful experience that's repeatedly wasted my time which appears to be due to a lack of communication between the Drs and staff. In the first instance I received a text saying I had an appointment for the following day. I had not booked anything in so phoned the surgery to find out what it was for, they said the Dr who made it was not working that day so to phone back the following morning (day of the appt). I phoned in the morning to ask what the appt was for and was told it would be a phone consultation. When it had passed 10 minutes after the time of the appt I phoned again to confirm the Dr would still be calling, it was confirmed that I was last in the queue, I advised that I would only be free another 15 minutes as I had stayed behind at work to take the call as my journey home on the tube would mean I wasn't contactable. On my journey home I popped into the surgery to ask for an update as I still hadn't been called and I didn't have any missed calls. I was then informed that I did not have an appt at all and that I was supposed to pick up equipment - at no point had this been communicated to me despite calling 3 times. After picking up this equipment I was booked in the following week for tests, I attended the appointment and only blood pressure readings were taken, I asked if any further tests were supposed to be taken as the original Dr advised me there would be a couple. The Dr/ nurse taking my blood pressure said nothing else needed taking. A week later I phoned for an update from the Dr now that they had my blood pressure results, the reception told me that I still needed an ECG reading but their machine was broken, so they would need to find another surgery where I could get this done and book it in. Again at no point was this communicated to me and I fear that if I hadn't phoned up for an update then there would have been no progress on booking me in for an ECG reading.
Visited October 2022
Review titled Dr Canisius & Dr Hasan, Parkview Cfh&W
Replied on 26 October 2022
Thanks for your feedback. We appreciate feedback because it gives us a chance to learn and reflect and improve our Services. We are sorry that you were not happy with our services. Please call 0204746105 to discuss with Practice Manager
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Review titled Exceptional practice
Rated 5 stars out of 5
by Natalie Booth - Posted on 15 August 2022
I moved here during COVID and it was v easy and smooth and I am so glad I did. Whether booking in for a routine smear, or asking for help with more complex problems, I have never felt so heard, clear on next steps and like I have an advocate in my GP. For phone consultations they treat me like a human, call when they say they will, listen, advise and follow up on my behalf - I have been able to receive all of the tests I need at local Hammersmith hospital after the GP sent me links - genuinely, could not be more smooth. The Reception team are friendly and helpful on the phone and in person, and solution orientated - I've now moved my partner here as he spent weeks calling his old surgery at 8am each day but gets through here, and has option to do so online and work around working hours. Bravo!
Visited August 2022
Review titled Dr Canisius & Dr Hasan, Parkview Cfh&W
Replied on 26 October 2022
Thanks for your feedback. We appreciate feedback because it gives us a chance to learn and reflect and improve our Services.
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Review titled Outstanding Service
Rated 5 stars out of 5
by Rada - Posted on 24 August 2022
I just wanted to express my gratitude , yet again , with regards to the outstanding service that we received from the Parkview Practice . Our experience with this practice and all the staff team is consistent and constantly to a excellent standard . I am so impressed with the proactive stance , especially with regards to follow ups required from hospital discharges and the monitoring too. I would highly recommend this practice and thank everyone within the entire team for their invaluable service .
Visited August 2022
Review titled Dr Canisius & Dr Hasan, Parkview Cfh&W
Replied on 26 October 2022
Thanks for your feedback. We appreciate feedback because it gives us a chance to learn and reflect and improve our Services.