Dr C M Wilson & Partners-Longsands Medical Centre
Longsands Medical Centre, Longsands Lane, Fulwood, Preston, Lancashire, PR2 9PSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgusting Individuals
Rated 1 star out of 5
by Lucy Carroll - Posted on 10 June 2025
Booked the HPV vaccine before 25th birthday at Longsands Medical Centre, they had no problem giving me the appointment. They then rescheduled it for the day after my 25th birthday due to the "vaccine not being delivered" (convenient) and then called me this morning to tell me I could not have the vaccine because I no longer "met the guidelines" when it had been booked before I turned 25 and it was them who rescheduled, which is very convenient seeing as you have to pay for the vaccine after 25. When they rescheduled for the day after my birthday, they never explained any of this to me, and it feels very calculated they chose the day after my birthday. It messed up my holiday plans as I had to put it back a week due to them rescheduling, and it has filled me with anxiety as I had wanted the vaccine to feel a bit safer. They are incompetent, disgusting individuals, and have just wasted my time and now my parents money, as I currently can't afford the vaccine and will have to get it elsewhere.
Visited June 2025
Review titled Dr C M Wilson & Partners-Longsands Medical Centre
Replied on 13 June 2025
Dear Lucy Carroll – I acknowledge receipt of your review posted on 10th June 2025 and have now had the opportunity to fully investigate. The practice did have a stock issue of HPV vaccinations on the date of your original appointment and that is the reason why the appointment was re-scheduled. The nurse reviewed her clinic on the day and spoke with the management team about if this could be delivered to you as the reason for re-scheduling was a practice issue and this was agreed, she left a message for you to return her call so she could deliver this information. Unfortunately, the nurse did not update your medical record with this information and when you returned her call the call handler has relayed the initial message of you were ineligible due to your age. We have added the appropriate notes and patient specific documentation to your medical record in order for the nurse to be able to administer this vaccination. Might I take this opportunity to kindly suggest that you contact the practice and speak with one of the management team in future and give us the opportunity to investigate and resolve any issues you may have prior to branding the team as incompetent disgusting individuals on an NHS public forum. Thank you – Jane Goulding – Practice Director
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Review titled Excellent Service
Rated 5 stars out of 5
by Louise D-Barker - Posted on 13 March 2025
Telephone the medical centre and I received an appointment the same day.When I arrived the surgery was busy and one of the members of the admin team was on the phone another colleagues then came out and checked patients including myself in .I really appreciated this and thought it was most helpful .This was in my view was an excellent example of what team work is about. My consultation was equally excellent.I felt listened to ,respected and above all felt part of planning re next steps .I also felt reassured which was most welcome given that it took me about six weeks to pluck up the courage to make a follow -up appointment.Thank you Longsands Medical Centre.
Visited March 2025
Review titled Dr C M Wilson & Partners-Longsands Medical Centre
Replied on 14 March 2025
Dear Mrs Louise D-Barker – Thank you so much for taking the time to leave such a lovely review regarding the care you received from the practice at Longsands Medical Centre recently. I have shared your review with the whole team as reviews of this nature are very motivational and mean a great deal to us. It is very important to us that our patients feel listened to and have received excellent care from the team. I am also delighted that you recognised the hard work of our admin team who ensure the smooth running of the practice, they indeed are an incredible team. Thank you once again for your kind words. Kind Regards – Jane Goulding – Practice Director
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Review titled Ignored my reasonable request again!
Rated 3 stars out of 5
by Dom Keane - Posted on 17 January 2025
I use an App called Evergreen life to re-order my prescriptions. I make a request which to me seems perfectly reasonable. I have 7 medications - 6 of which are for a total of approximately two months duration. This is enormously helpful, I frequently work away from home and it means I have fewer visits to the pharmacy, to plan and then perform. As you may be able to deduce - one medication, Empagliflozin is only for one months duration. every month I make the same request for this to be issued in a two month issue, so that I dont have to arrange my diary 12 times a year, only 6 around a time when I can order and then collect my full prescription. I ordered this batch on Monday of this week, I worked away for 3 days and this morning, Friday I went in to find that the request for the two months has been ignored again, its become a lottery as sometimes you do send them to the pharmacy and sometimes you dont, theres no warning and the pharmacy tie the lot into one bag which I dont discover until I get home that its missing. Even now, if I were to pop into the surgery and somehow explain all this and get some reasonable answer, Id have to again arrange at some point to head back to the pharmacy to pick this one item up. This is purely a logistical request, it requires the same amount of trust in me as an adult patient to manage my own medication as the other 6 medications I take over a two monthly cycle. It doesnt need me to "pop in for an appointment" or a "re-assessment" or anything like that - Please, just treat me as an adult, respect my time as I respect yours. I simply ask that a couple of digits against the quantity - not the dosage are doubled of my record - I dont think thats at all an unreasonable request. If you think it is Id be delighted to hear why. Thank you
Visited January 2025
Review titled Dr C M Wilson & Partners-Longsands Medical Centre
Replied on 17 January 2025
Dear Mr Keane, Thank you for taking the time to leave feedback regarding your experience at the practice when ordering medication. I am sorry to hear that this has not been a positive experience. I personally am not familiar with the Evergreen Life application, so I have asked once of my colleagues, our medicines co-ordinator to contact you to resolve as a matter of urgency as we agree that your request is not unreasonable. She will make contact with you this morning. Kind Regards – Jane Goulding – Practice Director
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Review titled Great friendly service
Rated 5 stars out of 5
by Gail - Posted on 04 July 2024
Called first thing & got appointment for early morning, after my consultation, i was given a blood test form, I asked at reception if I could book an appointment for one rather than going to the drop in blood clinic & a nurse overheard (not allowed to add her name to the review but it begins with R & ends in L) and said she would do it there & then! What fantastic service as I work full time & didn't want to take more time out of my day. She was so friendly & chatty, a credit to your team 😁
Visited March 2024
Review titled Dr C M Wilson & Partners-Longsands Medical Centre
Replied on 05 July 2024
Dear Gail - Thank you so much for taking the time to leave a review regarding your appointment at the practice recently. I have shared your review with Rachael and the whole team as reviews like this mean a great deal to us. It is always good to hear that you received a fantastic service from us and we saved you from taking further time off work for bloods by doing them after your consultation which unfortunately we are not always able to facilitate when we have fully booked clinics. Thank you once again for your kind words and 5 star review. Kind Regards – Jane Goulding – Practice Director