The Downend Health Group
Christchurch Family Medical Centre, North Street, Downend, Bristol, Avon, BS16 5SGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Downend Health Group.
Reviews
-
Review titled Can be good but this experience very poor
Rated 3 stars out of 5
by Joanne Coles - Posted on 30 April 2025
Requested repeat prescription of my medication 23/4/25. 24/4/25 had call from Dr to ask what quantity of Prednisolone I was taking and did I have to take this with the Methotrexate. Confirmed I did and assumed all good. 29/4/25 went to pharmacy to pick up tablets and Methotrexate missing. Viewed NHS app and Dr had declined it ? Called into the docs and was advised it was declined due to ordering too soon as supplied with 24 tablets . Why was this not questioned on the call or why did someone not think of letting me know . I explained that the consultant from Southmead hospital had upped the dosage from 6 to 8 tablets per week back in March, and a letter was sent to them, so this only lasts me 3 weeks . Receptionist found letter from Southmead on system that had obviously not been read by the team and she advised that very behind on reading letters! I was told to go home and do an Econsult. Found this frustrating as didn’t want an appointment . Came home and rang the docs and was told they would put it as an urgent referral as I have no tablets left and need to take them 1/5/2025 plus going away 2/5/2025. Was told they would let me know. Heard nothing so today 30/4/25, called docs again at 11am and told it would be ready for Thursday 1st May. Explained that I take them first thing every Thursday so needed the tablets today to be able to do that as working tomorrow and holiday Friday. Again the receptionist put forward an urgent request . Heard nothing so rang again at 3pm and told would be tomorrow. Again explained not acceptable and eventually had a call back to say that it had been signed off by the Dr and that I could collect from Pharmacy. I must say that the receptionist today was very helpful and understanding and managed to sort this out but this situation put me under a lot of stress whilst trying to work and having to make calls to chase it. I feel that I should not have been put in this situation in the first place as the letter clearly states the increase in medication and had obviously not been read. What is the point of hospital letters being sent when these are not checked !
Visited April 2025
The Downend Health Group has not yet replied.
-
Review titled Compassionate care
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2025
Just wanted to say thank you to the nurse who conducted my smear test today. Her kind and compassionate manner made me feel instantly at ease. It’s not an appointment that any woman particularly looks forward to but the nurse that I saw today made a huge difference as to how I felt about it.
Visited April 2025
Review titled The Downend Health Group
Replied on 25 April 2025
Thank you for taking the time to share your feedback. We are pleased to hear that your experience during your smear test was a positive one, and that our nurse's compassionate approach helped put you at ease. We understand that these appointments can feel daunting, so it's lovely to know that you felt supported and cared for. Thank you again for taking the time to share your experience.
-
Review titled Caring and knowledgeable GP
Rated 4 stars out of 5
by Judith - Posted on 28 March 2025
I met with the locum GP twice and also had a follow up telephone call. I cannot stress enough how positive all contact has been with him and he has offered me in depth care and ongoing contact. I have also had telephone contact with nursing staff and a blood test given by a very pleasant phlebotomist. This has revised my opinion of eConsult and the NHS.
Visited March 2025
Review titled The Downend Health Group
Replied on 31 March 2025
Thank you for taking the time to share your experience. It is reassuring to know that your consultations with our locum GP, as well as your interactions with our nursing staff and phlebotomist, have been positive. We also appreciate your feedback on eConsult and the NHS, and we’re pleased that your experience has given you confidence in the service. Your kind words will be shared with the team, and we look forward to continuing to support your healthcare needs.
-
Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2025
What a fantastic experience,I've not been to the GP for all ong time,I had a problem with an embarrassing cyst on the back of my head which was making me very self conscious. Reluctantly I made an appointment and was seen on the 5th march at the Willow practice where I was made to feel very welcome and relaxed,the Doctor diagnosed the problem and only one week later had me back in for minor surgery which went very well. Felt I had to write something as we're all to quick to jump on the negatives of the GP services,thank you, you really have made a huge difference to my wellbeing😀
Visited March 2025
Review titled The Downend Health Group
Replied on 17 March 2025
Thank you so much for taking the time to share your feedback, we are pleased to know that you had such a positive experience. We understand that seeking medical care, especially for something that feels sensitive, can be daunting, so it’s assuring to know that you were made to feel comfortable and supported throughout. Your feedback is very much appreciated.
-
Review titled Endless problems
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2025
Endless problems with this practice . My Daughter has taken in consent for me to speak on her behalf 3 times , not recorded or added to the records . Impossible to get appointments or speak to anyone .
Visited March 2025
Review titled The Downend Health Group
Replied on 01 April 2025
We’re sorry to hear about the difficulties you and your daughter have experienced with our practice. Ensuring that consent is recorded correctly and that patients can access the care they need is very important to us, please accept our apologies for any frustration this has caused. We would like to investigate this matter further to understand what has happened and to ensure that your concerns are addressed, please contact the surgery so we can look into this for you and work towards a resolution. Thank you for bringing this to our attention.
-
Review titled Efficient Service
Rated 4 stars out of 5
by Anonymous - Posted on 21 March 2025
I phoned the surgery to ask if I should be receiving follow up care or blood tests as the Southmead cardiologist I saw discharged me back to the care of the GP Practice, the PA I spoke to was very helpful saying she would make enquiries for me and get back to me, which she did!
Visited March 2025
Review titled The Downend Health Group
Replied on 24 March 2025
Thank you for your feedback. It is great to hear that you had a positive experience with our service. Our team strives to provide efficient and supportive care, and we’re glad that our PA was able to assist you promptly. Ensuring smooth communication and follow-up care is a priority for us, and it’s great to know that you felt well supported.
-
Review titled Messages are not getting through to patients correctly
Rated 3 stars out of 5
by Anonymous - Posted on 27 January 2025
After having a blood pressure test and a blood test. Things have gone downhill for me. I have had my medication changed which was not a problem. The blood test has been redone 3 times so far because my sodium levels are low (as they have been for years). After a conversation with the surgery it was decided I had to make my own appointment for the following week (the Doctor being unable to do this). This call was received late on a Friday afternoon which didn't allow any time to make the appointment. So the following Monday I went to make the appointment which was agreed at 7.40am that week. Which, when I attended , the nurse informed me that I should have made the appointment for 09.00am as this is the time for optimum levels of I presume sodium. I have not had the results. Also I was expecting a phone call from the econsult team this morning about my blood pressure, that didn't happen. In amongst all this I received from the surgery some information about low sodium which I can honestly say absolutely terrified me. I haven't been the same since. I am now a very very scared person who is looking around every corner for whatever horrible symptom or range of symptoms I am about to encounter. Why did the surgery or the person who sent it do this to me. Its all very well letting people know what is wrong with them, but by text/email. I think this warrants a face to face whereby questions or tfeatments may be asked about it at the time. I am a very level heade person, my mother died of this condition and I know how horrible it can be for the patient. I don't need a text to frighten me about it. I am now sat here thinking how long I've got and the effect this illness will have on my family. Also, I am hard of hearing, talking to people from the surgery is difficult for me, I have got things wrong in the past and have asked for the written word. The surgery have taken no notice whatsoever, there must be others like me, however, whatever form of communication I would ask that the patient is asked if they want information and that it may not be very nice. I did not want it on this occasion - it did not make any difference to me whether I knew it or not.
Visited January 2025
Review titled The Downend Health Group
Replied on 27 January 2025
Thank you for taking the time to share your experience. We are sorry to hear about the concerns you have raised and the distress you have experienced. Unfortunately, as this review has been posted anonymously, we are unable to investigate your case or address your concerns in detail. We would strongly encourage you to contact the practice directly and provide your details so we can look into this matter thoroughly. Your feedback is very important to us, and we are committed to working with you to resolve any issues. We also understand how important it is to ensure effective communication, especially when patients have specific needs, such as being hard of hearing. We would be happy to discuss how we can better accommodate your preferences for communication to ensure you feel supported in the future. Thank you.
-
Review titled Brilliant NHS
Rated 5 stars out of 5
by Jackie Poole - Posted on 15 February 2025
I recently saw a GP at the Willow Surgery with a breast lump that was worrying me. She gave me a thorough examination and made an appointment for me at the Bristol Breast Care Centre. This appointment came through within two weeks and I was checked and thankfully given the all clear. I have only praise for the caring staff at the Willow Surgery and at Beaufort House. Their kindness and amazing efficiency makes me so grateful to have the NHS. The staff work tirelessly under pressure and I am so grateful.
Visited January 2025
Review titled The Downend Health Group
Replied on 17 February 2025
Thank you for taking the time to share your feedback about your recent experience at Willow Surgery. We are pleased to hear that you felt well cared for and that your referral to the Bristol Breast Care Centre was handled efficiently. Our team is dedicated to providing the best possible care, and it is rewarding to know that you appreciated the kindness and professionalism of our staff. Your gratitude means a great deal to us, and we will be sure to share your feedback with the team. We are delighted that you received reassuring news following your appointment, and we wish you continued good health.
-
Review titled Excellent Service
Rated 1 star out of 5
by James Parker - Posted on 29 January 2025
I used E Consult to arrange an appointment to ask for a GP to examine my wheezing chest following a cold which had lasted for 12 days. I was offered an appointment very quickly, within 2 days of my enquiry. The surgery seemed to be very efficiently organised and I did not have to wait long after my scheduled time to see the doctor. The examination was extremely thorough and very detailed. The doctor could not have more professional. He gave me ample opportunity to ask questions and had obviously checked my medical history in detail. At no time did I feel that I was being rushed and I was completely happy and reassured by the outcome. In the current climate where the NHS is under pressure and gets so much bad press, this was an unexpectedly good experience and reminded me of how lucky we are to have such a service. Well done and thank you.
Visited January 2025
Review titled The Downend Health Group
Replied on 30 January 2025
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you found our E-Consult service efficient and that your appointment met your expectations. Our team is committed to providing thorough and professional care, so it is wonderful to know that you felt well-supported and reassured during your visit. Your recognition of our efforts, especially during these challenging times, means a great deal to us. We truly appreciate your feedback and will continue striving to provide excellent patient care.
-
Review titled Urgent Visit Southmead Hospital
Rated 4 stars out of 5
by Anthony Manners - Posted on 30 December 2024
I had a blood test. Doctor phoned needed to visit Southmead Hospital urgently The arrangements were excellent
Visited December 2024
Review titled The Downend Health Group
Replied on 30 December 2024
Thank you for taking the time to share your feedback. We’re pleased to hear that you had a positive experience with the arrangements made for your care. At Downend Health Group, our team is dedicated to providing the best possible support for our patients, and it’s reassuring to know that our efforts met your expectations.