Dovercourt Group Practice - Ratings and reviews
Reviews
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Review titled Not great
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
Can't get threw on phone. Sending me to the hospital for them to look at my eyes when the doctor can at the surgery not waste my money and time sending me to hospital for sore eyes ridiclious no wonder nhs is on its knees
Visited April 2024
Review titled Dovercourt Group Practice
Replied on 23 April 2024
Dear Patient We are sorry to hear that you are unhappy. Would you like to discuss your concerns further with us? Please email the surgery dovercourt.surgery@nhs.net or phone the surgery and ask to speak to the Practice Manager. Thank you Dovercourt Surgery
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Review titled GP Appointment
Rated 4 stars out of 5
by Anonymous - Posted on 09 February 2024
I attended the surgery today as I was not feeling very well. I called up and was offered an appointment which was very good. The doctor I saw was understanding and gave me antibiotics. What I didn't think was good was that I saw a staff member smoking an e cig in the back and it looked like they were throwing things at each other.
Visited January 2024
Review titled Dovercourt Group Practice
Replied on 19 February 2024
Dear Patient Thank you for your comments. We are pleased to hear that you were able to receive treatment promptly. Regarding the staff member you have mentioned. We have looked into this matter and addressed the issue that you have raised. The staff member has apologised and we are sorry for the behaviour you witnessed at the Practice. All staff have been reminded of appropriate behaviour and we expect that this behaviour will not occur again. My apologies. Practice Manager
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Review titled Always been a good practice we are fortunate patients
Rated 4 stars out of 5
by Anonymous - Posted on 15 February 2023
Overall this has been a great practice . Yes at times During Covid and up until recently it has been hard and is hard to get an appointment quickly. We’ve all been stressed over the last couple of years and we’re all angry, frustrated and impatient with each other we’re all to blame! However this has not been the worst surgery in the world during these difficult times and with the right attitude patients can get access to the right care. I’m a big believer in moving forward positively so let’s all do this . I have been on the website this morning and was pleasantly surprised that it is easier to navigate and ordering a prescription for my child has been made easier ( ordering for a dependent) the staff most of the time are fantastic when you call and let’s face it we all have our off days! The doctors are great and a couple exceptional even ! We need to be grateful for the positives and there are far worse surgeries. The nurses are friendly and clinicians are pleasant. And like I mentioned earlier .. if patients have a good attitude so will the surgery… no good shouting and balling … we all need to calm down and let people get on with their jobs and respect each other. All in all a good surgery and I feel trying to listen to patients needs and adapting accordingly so Thankyou !
Visited January 2023
Review titled Dovercourt Group Practice
Replied on 16 February 2023
Dear Patient Thank you for taking the time to leave a review of the Practice and your reflections. We are continually looking at how we can improve our services and in particular access for patients. We are aware that there are difficulties in getting through to the Practice at times and getting the appointments you hope for, despite increasing telephone lines, access routes in and numbers of staff working at the Practice. We will continue to look at ways to improve what we can offer so we can provide the best service we can for patients. I will pass on your comments to the staff as I am sure they will appreciate your feedback. Regards Practice Manager
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Review titled Conflicting information given
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
This used to be a really good, accessible surgery but all that has changed since covid. I had a scan yesterday at the hallamshire, within 2 hours I had received a text from the gp saying I needed to make an appointment re my results. I panicked as that was very quick & telephoned the surgery to make an appointment to be told the soonest appointment they could make me was end Dec! But I was I in the drs call back lust for today Thurs) … at 1.15pm I am still waiting fir this call back & apparently that call back can be anytime up to 4pm (I work & gave meetings so this is really difficult). In addition to all this, the scan yesterday was the 3rd scan for this problem, the radiographer told me I shouldn’t have been referred back to them for this particular scan & they had asked for the gp to refer me to a specialist department! Now I am sat in limbo, not being able to concentrate on work awaiting a call at some point for my results! Oh, & I received my results from the 2nd scan in a 1 line text message!!! Where is the patient care ? I am in the process of finding an alternative gp!
Visited November 2022
Review titled Dovercourt Group Practice
Replied on 18 November 2022
Dear Patient Thank you for your feedback and note your concerns. I understand that a GP did contact you later in the afternoon so I hope you are now reassured regarding your results and any agreed plans regarding your ongoing care. The Practice is dealing with a high level of patient queries on a daily basis and we try to respond to them as quickly as we can. However, we will look into your particular concerns and discuss any learning as a team and how we can try to improve the systems and processes we currently have in place. We are sorry for any anxiety this experience as caused you. Regards Practice Manager
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Review titled Brilliant GP
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2022
I have found all the staff at this GP surgery to be lovely and helpful, including both medical and administration staff. It has been easy to get appointments, both in advance and on the same day. The staff went out of their way to assist me when I needed to be taken to A&E from the practice. The regular doctor I see is fantastic, always listens and finds a solution. I highly recommend this GP.
Visited October 2022
Review titled Dovercourt Group Practice
Replied on 31 October 2022
Dear Patient Thank you for your feedback. We are glad to hear that we were able to help you and we hope you are feeling much better now. We will pass on your comments to the staff. Regards Practice Manager
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Drew McLaughlin - Posted on 28 October 2022
It's impossible to get an appointment here. Phone lines open for triage at 8 am. I called at 8.02 am and couldn't get through. When I called later in the day, I was told I had no option but to phone back the next day. This is a persistent problem with this surgery. The automated phone system is slow and unclear, along with an inaccurate website that is poorly designed, hard to use and still refers to the old "Walk-in and wait" system with incorrect times. I do not understand why it isn't possible to book an appointment online. If you're lucky enough to speak to a nurse or a doctor, it's fine but getting past the telephone gatekeeps is impossible.
Visited October 2022
Review titled Dovercourt Group Practice
Replied on 31 October 2022
Morning Drew Sorry to hear you have had problems getting an appointment. We are trying our upmost to try and provide as many appointments as we can and improve access...we have increased the number of telephone lines and staff levels to try and offer as much access as we can and are constantly reviewing the systems to try and improve where we can, including increasing online options for booking appointments. We are also in the process of changing our website provider so that it is more user friendly and will look at how to ensure it is up-to-date and provides the information patient's needs. I hope you have managed to get the appointment you need but if you are still struggling you can email into the surgery for non-urgent advice if that is helpful dovercourt.surgery@nhs.net Regards Practice Manager
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Review titled Can’t get appointment
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2022
Used To be a good doctors now they are Awful. Can never get an appointment just called After being on hold 20 mins to tell me Full only 9am! Furious
Visited September 2022
Review titled Dovercourt Group Practice
Replied on 21 September 2022
Dear Patient Thank you for your feedback. We are sorry to hear of your experiences in trying to obtain an appointment. We are constantly reviewing the appointment system and try to offer patients as much access as we can. We appreciate though that there is a high demand for services at present and some days tend to be busier than others at the beginning and end of the week. You can also email into the Practice if it is a non-urgent request on dovercourt.surgery@nhs.net and we do have appointments you can book in advance for a future date. Regards Practice Manager
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Review titled Useless practice
Rated 1 star out of 5
by Anonymous - Posted on 29 July 2022
This is the worst practice I have ever joined. The call time for trying to get an appointment is between 8am and 10am but I have tried calling in these times on numerous occasions and the line is constantly engaged. If you call for an appointment outside of these times, if you are lucky you receive an appointment booking for weeks or months later, making any urgent issues are unseen and most likely to get worse. Alternatively the receptionist relays the notes of your condion to the doctor and he/she decides there is nothing they can do so no appointment regardless of the issue (maybe if I my symtoms were so severe they ahd to listen I might get somewhere). The receptionists are kind and try to help but I feel the doctor I have been given on several occasions is actively discriminating against me as some kind of hypercondriac, which I am not. I rarely call doctors unless I have something which is of genuine concern and I cannot find my own way of dealing with it.
Visited July 2022
Review titled Dovercourt Group Practice
Replied on 01 August 2022
Dear Patient Thank you for your feedback. We are sorry to hear about your experiences in trying to obtain an appointment. If you wish to email the Practice on dovercourt.surgery@nhs.net and put if for the attention of the Practice Manager we will look into your concerns and try to resolve the issues you have been having. Practice Manager Dovercourt Surgery
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Review titled Poor experience at GP surgery
by libraxk49 - Posted on 25 August 2022
I feel that this surgery has declined since Covid. It feels like you now have zero chance of seeing somebody, and when you do, it is very much rushed and skimmed. I went with numerous issues. One thing was concentrated on and other things brushed aside. If they had been looked at in conjunction, I wouldn't have had to go to the drop-in 3 weeks later and be finally diagnosed and medicated! I still have outstanding issues though. I also got locked in as all reception staff had left and had to repeatedly knock on the door to wait for cleaning staff to let me out, despite a doctor walking down the corridor and looking at me beckoning to be let out.
Visited July 2022
Provided by Care opinion
Review titled Dovercourt Group Practice
Replied on 30 August 2022
Dear Patient Thank you for your feedback. We are sorry to hear about your concerns and experiences. We would be happy to discuss this further if you wish. Please email the Practice Manager on dovercourt.surgery@nhs.net or you can phone the Practice with your concerns on 0114 2700997. Thank you The Practice Management Team
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Review titled So unhelpful and demeaning
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2023
This practice genuinely never went out of their way to help me. I went for 5+ years consistently about the same issues with mental health and each time I was just told it’s stress and “hormones” when I insisted I wasn’t remotely stressed in my life other than my mental health!! The doctor would speak to me in a demeaning tone like I was just looking for attention and it made me feel awful. I recently moved to a different practice and after my first visit there discussing my issues they immediately understood and referred me for medication and therapy. If only it was so easy here!! Apart from this it is impossible to get an appointment anyway. There is no online triage system or phone queue system and you have to ring 200+ times until your call even gets through, which at point it’s 8:05am and obviously all the appointments have been booked up.
Visited June 2022
Review titled Dovercourt Group Practice
Replied on 14 August 2023
Dear Patient Thank you for your feedback. We are sorry to hear of your experiences at the Practice. We hope that you continue to get the support you need at your new Practice; but if you would like to discuss your concerns further please contact the Practice. You can email in if that is helpful dovercourt.surgery@nhs.net. Yours sincerely Practice Manager