Doddington Medical Centre - Ratings and reviews
Reviews
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Review titled Hostile practice
Rated 3 stars out of 5
by Janice King - Posted on 20 April 2024
My most recent visit was with a hostile doctor this has put me off the practice. I thought I was going for my blood test result but this wasn't mentioned it would seem that your restrictions on what people write on a review means that people cannot get redress fo a bad experience.
Visited April 2024
Review titled Doddington Medical Centre
Replied on 22 April 2024
Dear Janice I am sorry that you had a bad experience, I will ask the complaints team to contact you to discuss this with you further. I am not sure what you mean in regards to getting redress for a bad experience. We always respond and investigate complaint. Kind regards
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Review titled A treasure!
Rated 5 stars out of 5
by Katie - Posted on 02 February 2024
I took my daughter in for an appointment with a Nurse practitioner and was so impressed with her work ethic and patients. My daughter was a little unsettled but the nurse took her time to communicate with her and made the consultation a pleasant experience for her. The certificate and stickers were the cherry on the cake - thank you :-)
Visited January 2024
Review titled Doddington Medical Centre
Replied on 06 February 2024
Dear Katie Thank you so much for your comment, I will pass this on to the team. Kind regards Fenland Group Practice
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Review titled Fantastic service
Rated 5 stars out of 5
by Wendy - Posted on 30 January 2024
Within a few minutes of calling Manea surgery, I had a call back from my GP. This practice go up and above every single day and provide the best possible service within the madness that is now the NHS. You all do an amazing job; always very grateful. Thank you
Visited January 2024
Review titled Doddington Medical Centre
Replied on 06 February 2024
Dear Wendy Thank you so much for your comment, I will pass this on to the team Kind regards Fenland Group Practice
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Review titled Great experience
Rated 5 stars out of 5
by Suki Childerley - Posted on 12 January 2024
Yesterday I did an online enquiry a little concerned how much my daughter was drinking. At 3.50pm the nurse rang to ask if I could take my daughter for a finger prick. I explained I was at work & my daughter was with her Nannie so could it be tomorrow? The nurse explained the Dr had requested an urgent finger prick and although she was full she would fit us in. We went straight there, was seen by the nurse who was great with my daughter and then was asked to wait for the doctor. They were checking for diabetes. Thankfully my daughter doesn’t have diabetes, but the way they looked after her and checked her over I was very grateful for. I couldn’t ask for a better service yesterday. Thank you!
Visited January 2024
Review titled Doddington Medical Centre
Replied on 15 January 2024
Thank you for your comment, I will pass this on to the team members involved, it is always good to hear that we are providing a good service
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Review titled Good Practice
Rated 5 stars out of 5
by Val Halls - Posted on 19 September 2023
I have had excellent service on each occasion I have attended including the Dispensary. Staff at Doddington are always friendly and supportive. Being able to attend alternative surgeries is useful for me.
Visited September 2023
Review titled Doddington Medical Centre
Replied on 03 November 2023
Thank you for your kind review, I will ensure the staff are aware of your comments. I am really pleased to hear that you have had a good experience with us
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Review titled Great service b
Rated 5 stars out of 5
by Yvonne Green - Posted on 15 October 2023
I would like to thank all surgeries for there help to myself and my family recently 2023 always received help and care recently thank you
Visited September 2023
Review titled Doddington Medical Centre
Replied on 03 November 2023
Thank you for your comment we do always try our best to assist all our patients and we are always striving to create a better service. I am very glad to hear that you got the care that you and your family needed
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Review titled Great Practice
Rated 5 stars out of 5
by Joyce - Posted on 09 June 2023
The service is quick and easy. The Doctor phones you at the appointment date and time, and goes through the reasons for the appointment, with care and respect.
Visited June 2023
Review titled Doddington Medical Centre
Replied on 12 June 2023
Thank you so much for your comments, we are trying very hard to create a better service for our patients. We appreciate that we are not there yet but it is good to know that we are on the right track
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Review titled Disgusting attitude from staff
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
Worst customer service ever experienced at Rainbow Surgery from a receptionist. Wasn’t rude but asked to speak to practice manager as I was unhappy and was told “I am telling you that I am leaving on Wednesday as I don’t get paid enough for this” Her attitude and lack of compassion was what I wanted to complain about. I sat in a queue for 55 mins to be told that. Patients are calling as they are I’ll not because we want to ring for a chat to pass the time of day. I understand NHS pressures as I work for them but would never ever deal with someone in this manner. Totally unhelpful.
Visited February 2023
Review titled Doddington Medical Centre
Replied on 09 February 2023
Thank you for your comment, we are very sorry that you have had a bad experience at the practice. I am sorry that you had to wait so long on the phone, we do provide an e-consult system now which you can access via our website. this can assist with all queries and non urgent appointment requests. I do apologise for the attitude of the receptionist. If we can be of any further assistance then please do contact the surgery directly.