Dishley Grange Medical Practice
32 Maxwell Drive, Gorse Covert, Loughborough, Leicestershire, LE11 4RZContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Dishley Grange Medical Practice.
Reviews
-
Review titled Always makes a mess of repeat prescription
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2024
I have a complex list of repeat prescriptions. Whenever i try to order some i can do on line, so i can do via chemist, some i have to write a letter and other i have try to phone in (and that is another complaint). Every month something is messed up. This time i am on holiday for six weeks, so i have asked for a double repeat to cover me. Well the parcel that came was a right mess; 7 items i had three months supply; 2 items I have received 2 months supply and three items only one. I now have two working days to sort their mistakes out before i leave, and I just know that it is not going to happen as their pharmacy people are a complete waste of time.
Visited February 2024
Review titled Dishley Grange Medical Practice
Replied on 26 February 2024
Dear valued patient, We sincerely apologise for the inconvenience and frustration you have experienced with your repeat prescriptions. It is disheartening to hear about the challenges you have faced in managing your medication orders, especially before your holiday period. We understand the importance of receiving your prescriptions accurately and on time, and we deeply regret any errors that have occurred in fulfilling your recent order. Your feedback is invaluable to us, and we are committed to addressing these issues promptly to ensure a smoother and more reliable service in the future. Please rest assured that we take your concerns seriously, and we would like the opportunity to investigate and rectify the mistakes made with your recent prescription requests. Your satisfaction is our priority, and we will do our best to resolve these issues before your departure. We appreciate your patience and understanding during this process. We would be grateful if you could contact the practice directly for us to assist you further. Thank you for bringing this matter to our attention. We look forward to regaining your trust and confidence in our services. Kind regards, Sarah, Patient Engagement Officer. Willows Health.
-
Review titled Awful GP
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
Unable to get through for months via telephone to make routine appointment (not same day) When finally get through unable to book a smear I’ve been trying too for 6 months due to having no nurse to perform the smear. Left in tears at the absolute difficulty to even get an appointment or speak to someone! I am actively looking to move to another surgery and I have had to use private healthcare to attempt to get what should be easily available via my GP. Absolutely not acceptable
Visited January 2024
Review titled Dishley Grange Medical Practice
Replied on 15 February 2024
Dear Anonymous, We are truly sorry to hear about your recent experience at our practice. We apologise for the difficulties you faced in trying to schedule an appointment and the challenges you encountered in booking a smear test. Your feedback is valuable to us, and we take your concerns seriously. We strive to provide timely and accessible healthcare services to all our patients, and it is disappointing to learn that we fell short in meeting your expectations. Please know that we are actively working to address the issues you raised to ensure a better experience for all our patients in the future. If you are still in need of assistance or would like to discuss your experience further, please do not hesitate to contact us directly. Your well-being and satisfaction are important to us, and we would appreciate the opportunity to make things right. Thank you for bringing this matter to our attention, and we hope to have the chance to improve your perception of our practice in the future. Kind regards, Sarah, Patient Engagement Officer. Willows Health.
-
Review titled Telephone Appointment
Rated 3 stars out of 5
by Anonymous - Posted on 21 November 2023
Unable to get a face to face appointment, l was given a telephone appointment by the receptionist, unfortunately no time slot was given, so l had to wait by my cell phone because of poor reception, I waited by my phone all day from 8am until 6.30pm. But l did not get the phone call. Now l have to call the surgery for another appointment , not ideal has getting a appointment isn't straightforward. I don't enjoy writing this review but sometimes it is necessary to that this isnt acceptable and unprofessional
Visited November 2023
Review titled Dishley Grange Medical Practice
Replied on 03 January 2024
Dear Patient, We sincerely apologise for the inconvenience you experienced in scheduling and receiving your telephone appointment. This falls short of the standard of care we aim to provide to all our patients. We understand the frustration and inconvenience this has caused you, and we are committed to addressing this issue. We would like to assure you that we take your feedback seriously and are actively working to improve our appointment scheduling and communication processes to prevent similar situations from occurring in the future. We value your input and appreciate your patience as we strive to make necessary improvements. Please feel free to reach out to us directly so that we can assist you in rescheduling your appointment and ensure that you receive the care and attention you deserve. Thank you for bringing this matter to our attention, and we hope for the opportunity to restore your confidence in our services. Sincerely, Sarah. Patient engagement officer, Willows Health.
-
Review titled I’m going elsewhere
Rated 1 star out of 5
by Caroline West - Posted on 25 May 2023
This surgery treats does everything possible to prevent patients accessing services. I had to go private to get HRT prescribed after being dismissed here. They prescribe bare minimum amounts meaning I run out of eye drops before I can reorder them online. I spend time every month chasing availability of meds. They regularly withhold your meds until they’ve reviewed them, then offer no option to arrange an appointment for this in advance. I have a full time job and other commitments I can’t always drop in order to make an appointment the same day. Other healthcare professionals locally consider it a notoriously poor surgery.
Visited May 2023
Review titled Dishley Grange Medical Practice
Replied on 25 May 2023
Dear Patient, We are very sorry to hear that your recent experience with Dishley Grange Medical Practice did not reflect the standards with which we aim to work. Our patient’s experience is of paramount importance to us, and we would like to thank you for bringing your concerns to our attention. It would be much appreciated if you could kindly send a message to our Patient Service team at: wh.feedback@nhs.net to enable us to address and investigate your concerns fully. Again, we would like to thank you for your valuable feedback and allowing us the opportunity to resolve your concerns. Yours Sincerely, Patient Service and Quality Team.