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Dishley Grange Medical Practice - Ratings and reviews

Reviews

Displaying 1 to 10 of 19

  1. Review titled Telephone response

    Rated 1 star out of 5

    by Marjorie - Posted on 26 March 2024

    On phone from 13:40 to 14:10 on appt option. No response. Rang off and tried general enquiry option 6. On line from 14:11 for 12 mins. Still no reply just dreadful, tinny music. It's a Tues and well after morning rush. Really unacceptable. I shall now call 111

    Visited March 2024

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    Dishley Grange Medical Practice has not yet replied.


  2. Review titled Dismal & getting worse!

    Rated 1 star out of 5

    by no appointments - Posted on 27 March 2024

    Every day so far this week she has called at 8.01am, to be put on a call back. Monday over 2hrs to get a call back & to be informed that a gp was ill so no appointments! Do you not have back ups?? Tuesday, over 2.5hrs for a call back, guess what? No appointments! Wednesday, today, 2.25hrs call back time, only to be told, guess what, No appointments! Also been told by the rude receptionist that tomorrow is half a day, so she'll be lucky to get an appointment, well I think that's an understatement!!! Also let me guess, you're closed Friday, Saturday, Sunday & Monday, so that will be over a week trying to see a doctor! Would you find this acceptable, if you were ill? Going to A&E is a little excessive when she just needs to talk to a GP about a very private matter & possibly get a referral.Thats what was suggested by the receptionist, as she cant get an appointment, no wonder the hospitals are in a mess. Having to go through this every day & not get an appointment is disgusting, ever since going to the Willow Group its been dismal & getting worse. Be proactive not reactive!!!

    Visited March 2024

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    Dishley Grange Medical Practice has not yet replied.


  3. Review titled Avoid, terrible service

    Rated 1 star out of 5

    by Anonymous - Posted on 14 March 2024

    Been with this practise 20 years. Trying to book an appointment over the past couple of days. Been on hold for up to 1.5 hours then told there are no appointments. I rang before 8:30am (the opening time) to be told I am number 30 in the queue. There are no updates on your position in the queue like there used to be. I tried to book online and it told me to call up. Repeated poor reviews for this GP and they apologise in the review but somehow fail to make any changes. Don't bother apologising if you are going to continue with such poor service anyway. Very upsetting.

    Visited March 2024

    Report as unsuitable

    Review titled Dishley Grange Medical Practice

    Replied on 14 March 2024

    Dear Anonymous, Thank you for taking the time to share your feedback with us. We understand your frustration and apologise for any inconvenience you experienced while trying to book an appointment with us. At our practice, we strive to meet the needs of all our patients; however, there are times when the demand for appointments exceeds our capacity to accommodate everyone promptly. We are constantly working to improve our services and address the challenges we face in managing the high demand for appointments. Regarding your experience with online booking, we appreciate you bringing this to our attention. We encourage you to contact our practice directly so that we can investigate this issue further and ensure a smoother booking process for all our patients. We value your feedback and take it seriously as we continue to make enhancements to provide the best possible care for our patients. Your experience is important to us, and we are committed to addressing your concerns and improving our services. Thank you for your understanding and patience. Warm regards, Sarah. Patient Engagement Officer, Willows Health.

    Report as unsuitable


  4. Review titled Always makes a mess of repeat prescription

    Rated 1 star out of 5

    by Anonymous - Posted on 24 February 2024

    I have a complex list of repeat prescriptions. Whenever i try to order some i can do on line, so i can do via chemist, some i have to write a letter and other i have try to phone in (and that is another complaint). Every month something is messed up. This time i am on holiday for six weeks, so i have asked for a double repeat to cover me. Well the parcel that came was a right mess; 7 items i had three months supply; 2 items I have received 2 months supply and three items only one. I now have two working days to sort their mistakes out before i leave, and I just know that it is not going to happen as their pharmacy people are a complete waste of time.

    Visited February 2024

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    Review titled Dishley Grange Medical Practice

    Replied on 26 February 2024

    Dear valued patient, We sincerely apologise for the inconvenience and frustration you have experienced with your repeat prescriptions. It is disheartening to hear about the challenges you have faced in managing your medication orders, especially before your holiday period. We understand the importance of receiving your prescriptions accurately and on time, and we deeply regret any errors that have occurred in fulfilling your recent order. Your feedback is invaluable to us, and we are committed to addressing these issues promptly to ensure a smoother and more reliable service in the future. Please rest assured that we take your concerns seriously, and we would like the opportunity to investigate and rectify the mistakes made with your recent prescription requests. Your satisfaction is our priority, and we will do our best to resolve these issues before your departure. We appreciate your patience and understanding during this process. We would be grateful if you could contact the practice directly for us to assist you further. Thank you for bringing this matter to our attention. We look forward to regaining your trust and confidence in our services. Kind regards, Sarah, Patient Engagement Officer. Willows Health.

    Report as unsuitable


  5. Review titled Awful GP

    Rated 1 star out of 5

    by Anonymous - Posted on 31 January 2024

    Unable to get through for months via telephone to make routine appointment (not same day) When finally get through unable to book a smear I’ve been trying too for 6 months due to having no nurse to perform the smear. Left in tears at the absolute difficulty to even get an appointment or speak to someone! I am actively looking to move to another surgery and I have had to use private healthcare to attempt to get what should be easily available via my GP. Absolutely not acceptable

    Visited January 2024

    Report as unsuitable

    Review titled Dishley Grange Medical Practice

    Replied on 15 February 2024

    Dear Anonymous, We are truly sorry to hear about your recent experience at our practice. We apologise for the difficulties you faced in trying to schedule an appointment and the challenges you encountered in booking a smear test. Your feedback is valuable to us, and we take your concerns seriously. We strive to provide timely and accessible healthcare services to all our patients, and it is disappointing to learn that we fell short in meeting your expectations. Please know that we are actively working to address the issues you raised to ensure a better experience for all our patients in the future. If you are still in need of assistance or would like to discuss your experience further, please do not hesitate to contact us directly. Your well-being and satisfaction are important to us, and we would appreciate the opportunity to make things right. Thank you for bringing this matter to our attention, and we hope to have the chance to improve your perception of our practice in the future. Kind regards, Sarah, Patient Engagement Officer. Willows Health.

    Report as unsuitable


  6. Review titled Telephone Appointment

    Rated 3 stars out of 5

    by Anonymous - Posted on 21 November 2023

    Unable to get a face to face appointment, l was given a telephone appointment by the receptionist, unfortunately no time slot was given, so l had to wait by my cell phone because of poor reception, I waited by my phone all day from 8am until 6.30pm. But l did not get the phone call. Now l have to call the surgery for another appointment , not ideal has getting a appointment isn't straightforward. I don't enjoy writing this review but sometimes it is necessary to that this isnt acceptable and unprofessional

    Visited November 2023

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    Review titled Dishley Grange Medical Practice

    Replied on 03 January 2024

    Dear Patient, We sincerely apologise for the inconvenience you experienced in scheduling and receiving your telephone appointment. This falls short of the standard of care we aim to provide to all our patients. We understand the frustration and inconvenience this has caused you, and we are committed to addressing this issue. We would like to assure you that we take your feedback seriously and are actively working to improve our appointment scheduling and communication processes to prevent similar situations from occurring in the future. We value your input and appreciate your patience as we strive to make necessary improvements. Please feel free to reach out to us directly so that we can assist you in rescheduling your appointment and ensure that you receive the care and attention you deserve. Thank you for bringing this matter to our attention, and we hope for the opportunity to restore your confidence in our services. Sincerely, Sarah. Patient engagement officer, Willows Health.

    Report as unsuitable


  7. Review titled I’m going elsewhere

    Rated 1 star out of 5

    by Caroline West - Posted on 25 May 2023

    This surgery treats does everything possible to prevent patients accessing services. I had to go private to get HRT prescribed after being dismissed here. They prescribe bare minimum amounts meaning I run out of eye drops before I can reorder them online. I spend time every month chasing availability of meds. They regularly withhold your meds until they’ve reviewed them, then offer no option to arrange an appointment for this in advance. I have a full time job and other commitments I can’t always drop in order to make an appointment the same day. Other healthcare professionals locally consider it a notoriously poor surgery.

    Visited May 2023

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    Review titled Dishley Grange Medical Practice

    Replied on 25 May 2023

    Dear Patient, We are very sorry to hear that your recent experience with Dishley Grange Medical Practice did not reflect the standards with which we aim to work. Our patient’s experience is of paramount importance to us, and we would like to thank you for bringing your concerns to our attention. It would be much appreciated if you could kindly send a message to our Patient Service team at: wh.feedback@nhs.net to enable us to address and investigate your concerns fully. Again, we would like to thank you for your valuable feedback and allowing us the opportunity to resolve your concerns. Yours Sincerely, Patient Service and Quality Team.

    Report as unsuitable


  8. Review titled Terrible experience

    Rated 1 star out of 5

    by Anonymous - Posted on 28 December 2022

    Today it took 45 minutes to get through on the phone, which you can excuse with it being the first day after the festive break. However, this is common practice whatever time of year. It is also virtually impossible to get an appointment at the village surgery, even for the elderly or vulnerable, or those who cannot get to the main practice in Loughborough. Overall, the appointments are scarce and the general management at the practice appears poor

    Visited December 2022

    Report as unsuitable

    Review titled Dishley Grange Medical Practice

    Replied on 12 January 2023

    Dear Patient, We are very sorry to hear that your recent experience with Dishley Grange Medical Practice did not reflect the standards with which we aim to work. Our patient’s experience is of paramount importance to us, and we would like to thank you for bringing your concerns to our attention. We are deeply disappointed that your experience of our staff has not met with your expectations. We will be sharing your feedback with our wider team and will use this as an opportunity to remind our staff of our customer service training to uphold and improve our service standard. Our phone lines tend to be at its busiest between the hours of 8-9am and the practice can receive up to 300 calls just in this first hour. We ask patients that require a routine appointment to call in after this time to help relieve pressures off the appointment system. Alternatively, the practice has also introduced the ‘Queue Buster’ option. This option allows you to disconnect your call but will hold your position in the queue. Once a member of our team becomes available the automated system will call you back on your dialled line to connect you with a member of our team. It is our hope that this system, when utilised effectively will help minimise the pressures off our phone lines and help patients with our queueing system. Due to demand in service, our appointments can get booked very quickly. This is due to changes at a national level. Unfortunately, currently there is little we can do to increase the number of appointments that we offer as this is sadly beyond our control. Nevertheless, we will continue to review our appointment system to see if we can improve the way in which our service is offered. Again, we are very sorry for your experience, and we would like to thank you for your valuable feedback and for allowing us the opportunity to reflect on the service that we offer. Yours Sincerely, Dishley Grange Medical Practice Patient Service and Quality Team.

    Report as unsuitable


  9. Review titled Impossible to get an appointment

    Rated 2 stars out of 5

    by Maxine Insley - Posted on 07 November 2022

    This used to be a great Practice where appointments were easily obtained, this is sadly not the case anymore. It is almost impossible to book an appointment and I've been trying for weeks. Online appointments are never listed, there are never any to choose from in the future. If you call at 8:30, its impossible to get through and if you do, the appointments have all gone for the day, the automated recorded message then cuts you off. How are you supposed to get an appointment - it is very frustrating.

    Visited November 2022

    Report as unsuitable

    Review titled Dishley Grange Medical Practice

    Replied on 08 November 2022

    Dear Maxine We are very sorry to hear that your recent experience with Dishley Grange Medical Practice did not reflect the standards in which we aim to work. Our patient’s experience is of paramount importance to us, and we would like to thank you for bringing your concerns to our attention. We are deeply disappointed that your experience of our staff has not met with your expectations. We will be sharing your feedback with our wider team and will use this as an opportunity to remind our staff of our customer service training to uphold and improve our service standard. Our phone lines tend to be at its busiest between the hours of 8-9am and the practice can receive up to 300 calls just in this first hour. We ask patients that require a routine appointment to call in after this time to help relieve pressures off the appointment system. Alternatively, the practice has also introduced the ‘Queue Buster’ option. This option allows you to disconnect your call but will hold your position in the queue. Once a member of our team becomes available the automated system will call you back on your dialled line to connect you with a member of our team. It is our hope that this system, when utilised effectively will help minimise the pressures off our phone lines and help patients with our queueing system. Due to demand in service, our appointments can get booked very quickly. This is due to changes at a national level. Unfortunately, currently there is little we can do to increase the number of appointments that we offer as this is sadly beyond our control. Nevertheless, we will continue to review our appointment system to see if we can improve the way in which our service is offered. Again, we are very sorry for your experience, and we would like to thank you for your valuable feedback and for allowing us the opportunity to reflect on the service that we offer. Yours Sincerely, Dishley Grange Medical Practice Patient Service and Quality Team.

    Report as unsuitable


  10. Review titled Awful practice

    Rated 1 star out of 5

    by Anonymous - Posted on 17 October 2022

    I checked in, after an hour I asked at reception why I hadn’t been seen and it turns out the staff had forgotten about me, I’d lost my appointment and they were really unhelpful.

    Visited October 2022

    Report as unsuitable

    Review titled Dishley Grange Medical Practice

    Replied on 08 November 2022

    Dear Patient, We are very sorry to hear that your recent experience with Dishley Grange Medical Practice did not reflect the standards in which we aim to work. Our patient’s experience is of paramount importance to us, and we would like to thank you for bringing your concerns to our attention. It would be much appreciated if you could kindly send a message to our Patient Service team at: wh.feedback@nhs.net to enable us to address and investigate your concerns fully. Again, we would like to thank you for your valuable feedback and allowing us the opportunity to resolve your concerns. Yours Sincerely, Patient Service and Quality Team.

    Report as unsuitable