Dinnington Group Practice - Ratings and reviews
Reviews
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Review titled Polite, extremely helpful.
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
I had a small problem with the prescription issued amount total. Rectified within minutes and a top up ready and waiting at the pharmacy. Extremely satisfied. 👍 thank you.
Visited February 2024
Review titled Dinnington Group Practice
Replied on 13 March 2024
Dear anonymous Thank you so much for this feedback. Our prescriptions clerk's have a very busy role and to be able rectify this for you in minutes is a job well done to them. I will make sure they are aware of this lovely feedback. Thank you, Claire, Operational Manager
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Review titled Wonderful receptionist
Rated 5 stars out of 5
by Lucy Jackson - Posted on 22 February 2024
I was no:20 in the queue didn't actually wait long, spoke to a lady what was absolutely wonderful and helpful didn't catch her name, but thankyou so much for your help this morning much appreciated xx
Visited February 2024
Review titled Dinnington Group Practice
Replied on 04 April 2024
Dear Lucy, What lovely feedback to pass on to our reception team. Taking time out to send a message is really appreciated and I will ensure feedback is passed on to the team. Kind regards, Claire Claire Keightley Operations Manager
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Review titled Extremely efficient. Patient centred service.
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
As a full time employee, I was pleasantly surprised to be offered an appointment on a Saturday or Monday evening. It's great to finally see the service adapting to a patient centred service accommodating full time employees.
Visited February 2024
Review titled Dinnington Group Practice
Replied on 04 April 2024
Dear patient Thank you for your feedback. We understand the benefits for patients to access appointments at evenings and weekends especially when working full time or have other commitments in the day. Thank you for taking time to send your comments to us. Kind regards, Claire Claire Keightley Operations Manager
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Review titled Moving with the times
Rated 5 stars out of 5
by John Russell - Posted on 19 January 2024
Messaged me to make me an appointment but the times I would be on holidays,I messaged back with my dates .I was messaged back within a few minutes with alternative dates. This correspondence outweighs the telephone waiting times.keep it up. Receptionist always very friendly and helpful and discreet.
Visited January 2024
Review titled Dinnington Group Practice
Replied on 04 April 2024
Dear Mr Russell Thank you for your feedback, its helpful to know you are happy with our online services for appointments. More patients are getting on board using the online system. I will pass on your positive comments about our reception team. They will appreciate it. Kind regards, Claire Claire Keightley Operations Manager
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Review titled Excellent service in challenging times
Rated 1 star out of 5
by Kay - Posted on 19 September 2023
I had reason to seek help yesterday and found the reception team who initially answered my call both informative and extremely helpful. They recommended I called back today which I did and again the whole process was friendly helpful and extremely informative. It saddens me that people have reason to criticise our over worked health care teams and I for one am extremely grateful they are there doing their very best to take care of us. Thank you
Visited September 2023
Review titled Dinnington Group Practice
Replied on 20 September 2023
Dear Kay Thank you for taking time to send a positive review. We will always strive to provide an excellent service to our patients. I will very happily pass on your gratitude to our reception team. Thank you, Claire, Operations Manager.
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Review titled Always there when needed.
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2023
Use the online communication to stop being another number in the queue. This works perfectly and I get the response to my healthcare needs quickly and efficiently. Leaving the lines free for those who need to use them more. Thank you for being there when needed.
Visited August 2023
Review titled Dinnington Group Practice
Replied on 04 April 2024
Dear Anonymous. Thank you for taking time to leave a review. We are receiving good feedback for our online services that we provide and more patients are using this service to make appointments. Its great to read that you have have received a quick and efficient service. Many thanks, Claire Claire Keightley Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
Despite the pressures the NHS is under, the surgery does its very best to get you seen and sorted. The callback system on the phone is really brilliant and the response time from admin to messages is fantastic. Always kind, understanding and helpful.
Visited August 2023
Review titled Dinnington Group Practice
Replied on 20 September 2023
Dear anonymous. Thank you for the feedback on our new call back system. Since introducing this call back system we have had positive feedback from patients. We appreciate your review and your comment of a great service. I will pass your kind thanks to our reception team. Wonderful reviews like this are great for staff morale. Thank you, Claire, Operations Manager
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 30 August 2023
This year had various issues going off. Always managed to get an appointment and advise when needed. Very helpful. This is definitely an improvement on previous years.
Visited August 2023
Review titled Dinnington Group Practice
Replied on 13 March 2024
Dear anonymous, Great feedback to pass onto our receptionists. Thank you for taking time to send a review, it really does make a difference to our colleagues when we have positive feedback. Many thanks, Claire, Operational Manager.
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Review titled Fab Nhs doctor
Rated 5 stars out of 5
by Lisa - Posted on 04 August 2023
From the moment I spoke to reception this morning a very speedy and thorough service. Appointment given the same day, seen by a lovely doctor who assessed, diagnosed and prescribed for my daughter. Prescription sent through to pharmacy. All done within 35 mins of arriving and leaving the surgery. Can’t fault the service.
Visited August 2023
Review titled Dinnington Group Practice
Replied on 07 August 2023
Dear Lisa, Thank you for your wonderful review. I will pass your lovely comments on the the reception and clinical teams. Carl Raynes, Patient Services Manager.
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Review titled Anston Surgery
Rated 5 stars out of 5
by Keith West - Posted on 03 July 2023
Very impressed with help and guidance given by the very friendly receptionist and subsequently the interest and help given by the Doctor.
Visited June 2023
Review titled Dinnington Group Practice
Replied on 05 July 2023
Thank you for taking the time to write this review. It is always nice to have positive feedback that we can share with the staff at DGP. Carl Raynes Patient Services Manager Dinnington Group Practice