Dinnington Group Practice - Ratings and reviews
Reviews
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Review titled Poor Practice
Rated 2 stars out of 5
by Anonymous - Posted on 31 August 2023
Having an autoimmune condition I rely on the shared care of my consultant who is out of area and my gp, Anytime I have the need for recovery treatment, no doctor is able to read communications from my consultant and have even seen doctors googling my condition. It really isn’t that rare. My consultant arranged my last few weeks of treatment to finally be organised by my gp to save me the round trip and delay in obtaining my medications I require once every two weeks. This week I tried to order my meds via NHS site was told to ring for a routine appointment which I had to wait until today for just to be told they won’t fund the medication. I now have to try and communicate with my consultants hospital via a secretary to organise this prescription and collection back to square one, which will delay my treatment now. This means I will end up having a flare of my condition which has otherwise been managed upto now. This service is appalling and you find the patient ends up doing the run around because of long wait times to sort prescriptions and poor communication regarding them. To get an appointment you have to wait an age and as a result treatments are delayed. What should have been ready to collect today in time for my treatment I’m now having to wait an extra week and only hope I don’t end up poorly because of it. The doctor was very stern and obstructive in her demeanour when I was simply explaining how terrible this arrangement is, with no alternative other than delayed treatment which she clearly could not care about. Appalling local service if there was another doctors I could use I would. I’ve been able to collect this prescription 6 weeks ago via the gp and within 6 weeks I am now told this is not to be done via the gp -this makes no sense whatsoever as I pay for my NHS prescriptions. I feel for anyone else in this same position because it’s a challenging place to be when trying to manage chronic and long term conditions which gp surgeries are supposed to be there for
Visited August 2023
Review titled Dinnington Group Practice
Replied on 11 September 2023
Dear Patient. Thank you for taking time to send a review and I am very sorry to read that you have had a poor experience, however without any contact details I am unable to speak to you in person and look into your complaint further so we can see how this can be resolved. If you would like to contact the practice and speak to me please telephone 01909 517444 and ask to speak to the Operations Manager. Kind regards, Claire, Operations Manager.
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Review titled Brilliant service
Rated 5 stars out of 5
by Jo Newbold - Posted on 29 March 2023
I used the contact us online option this morning instead of waiting to get through on the phone. I received a text back with my issue resolved and a prescription waiting for me within 2 hours. Thank you so much.
Visited March 2023
Review titled Dinnington Group Practice
Replied on 22 June 2023
Thank you for your positive comments. We have had lots of positive feedback about our online system. We believe that this is something that will expand. Carl Raynes Patient Services Manager Dinnington Group Practice
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
I tried calling to arrange an appointment to get a repeat Prescription throughout the morning but horrendous numbers of people in front of me meant I had to hang up. I finally got through to the receptionist at lunchtime after waiting an age. The receptionist was very surly and rude and informed me that wasn't appointment available for 8 days when I explained I had run out of my medication she explained this was my own fault and I should have called earlier. I asked to speak to practice manager or get an email address and she refused and said I had to write in to get to speak or get any correspondence with the Practice manager. She explained that she was only the receptionist and had no responsibility about my health and I accepted this and explained i just wanted to speak to the practice manager regarding the time it would take for a telephone appointment.
Visited January 2023
Review titled Dinnington Group Practice
Replied on 17 January 2023
Your complaint letter has been received and you will have a full reply as soon as we have investigated the area that you have highlighted in your letter. Carl Raynes Patient Services Manager Dinnington Group Practice
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Review titled Appalling surgery
Rated 1 star out of 5
by Mathew Paul Richardson - Posted on 31 May 2022
After a very poor experience recently I wrote to the surgery to make a formal complaint. I received a telephone call to inform me that the letter had been received. I have heard nothing since. I understand that a response should have been forthcoming within 3 days. It has now been 11 days and I am still waiting. It is understood locally that the surgery is failing and has been for some time.
Visited May 2022
Dinnington Group Practice has not yet replied.