Derry Court Medical Practice - Ratings and reviews
Reviews
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Review titled Brilliant staff all round
Rated 5 stars out of 5
by Becky - Posted on 13 February 2024
I have alot of health problem on going atm and the doctor was really helpful and receptionist was very kind and helpful also. Haven't had a gp surgery who seem to listen and take on bored what your saying to them before it's so good for my mental health to not have anxiety to speak to my gp or the staff there only been a registered member a short while but can't fault them. Thank you to derry medical center
Visited February 2024
Derry Court Medical Practice has not yet replied.
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Review titled Phoning for appointments
Rated 4 stars out of 5
by Anonymous - Posted on 30 January 2024
I understand phones are busy but it's annoying I phone 578 times it rings no one answers it cuts of 5 times it rung today it cut of
Visited January 2024
Review titled Derry Court Medical Practice
Replied on 08 February 2024
We are sorry to hear about your experience. We have been trying to encourage all patients to register and book appointments online. We recognise that it can be difficult to get through the phones because everyone is trying to make an appointment around the same time. We have most of our appointments available to book online, typically within 24hour to 72 hours. You can book ahead for as long as 4 weeks. We are in the process of changing our phone system which will allow call queueing.
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Review titled Ignored High Risk Pregnancy
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
Got pregnant after being diagnosed with Adenomyosis(had to go private to get this diagnosis as it was impossible to see the GP) called the GP when I got pregnant to get an assessment of the pregnancy risk. He responded with a text. I eventually lost the pregnancy.
Visited June 2023
Derry Court Medical Practice has not yet replied.
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Review titled Worst experience
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
This surgery is near on impossible to get through, after a 1000 calls i finally got through to be told no apps, when questioned the receptionist put the phone down telling me they didnt have a correct telephone number (on which they have previously called before) didnt even bother trying in any capacity! Phoned back to ask to speak to practice manager to be told they are unavailable in meetings all day , no can i take a message, call back nothing ! My health has seriously deteriorated at this surgery there is no patient care and respect at all.
Visited April 2023
Review titled Derry Court Medical Practice
Replied on 15 May 2023
We are sorry to hear about your experience. We have been trying to encourage all patients to register and book appointments online. We recognise that it can be difficult to get through the phones because everyone is trying to make an appointment around the same time. We have most of our appointments available to book online, typically within 24hour to 72 hours. You can book ahead for as long as 2 weeks. If you provide your name we may be able to investigate and provide a more specific response to you. Thank you