Denton Turret Medical Centre
10 Kenley Road, Slatyford, Newcastle upon Tyne, Tyne and Wear, NE5 2UYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Denton Turret Medical Centre.
Reviews
-
Review titled needs reporting
Rated 1 star out of 5
by kevin pattison - Posted on 13 June 2023
I think this practice has taken on too many clients and can not cope needs to be inspected I am done with them and going to look for some were else
Visited June 2023
Denton Turret Medical Centre has not yet replied.
-
Review titled Go here if you dont need your script & have free minutes
Rated 1 star out of 5
by Jade - Posted on 09 May 2023
I cannot believe that after 1 hour 7 minutes on hold to this surgery that the phone finally rang only for the line to go dead and hang up!!!!! The reason for ringing is to sort out a prescription issue which had happened for two months in a row now whereby the electronic signature shows as invalid in the chemist, so they're unable to pull the script through and provide the medication. Last month, I was told my the chemist that it was the gp issue. The gp stated that it was the chemist. After going back to the chemist after a new script was done, the same issue happened. I then got a bar code and went around to various chemists to try and get my much needed prescription only to be told that it is absolutely an issue with the gp surgery. I had four separate trips to the chemist before getting a paper script. This resulted in another call to the gp to request a paper script. Which was done. Then after about a week of no meds I was back on them. Low and behold, this month arrives. The same issue. I left a message on the script line requesting a paper script or the issue to be resolved, as well as an email venting my frustrations. Only to be texted from the gp surgery to say that there is no issue on their end and to use the bar code in the chemist. The same issue is happening!!! Tonight after waking up following a nightshift, I rang the surgery and was on hold for one hour and seven minutes. Just what you want to be doing before a nightshift in a stressful nhs service! Finally the phone rings and I think thank god for that. Then the line goes dead and the call hangs up. Is this some kind of joke? I can't believe that this is the service that is now being provided from a surgery that I've been registered with for coming up 28 years. There has been no listening to my requests for a paper prescription or discussion around the issue to get it resolved despite sending an email also. The only response is a no reply text message telling me to do the thing that I already done last month with absolutely zero success! It's important to note that the medication is for adhd. Something which I need to be able to engage with daily tasks, my job which involves direct patient care of vulnerable people, and keep on top of issues such as this! This is an impossible task month in month out and I can't share how frustrated and let down I feel by this practice at the moment. Never mind the waste of time I've had tonight on hold!!!! Poor, very very poor.
Visited May 2023
Denton Turret Medical Centre has not yet replied.
-
Review titled Whats happened to this once great practise?
Rated 2 stars out of 5
by Lisa - Posted on 04 June 2023
Always had nothing but praise for dt but dont know whats happened? As others say you can never get through now, can be 10th in q wait then get to front q then get cut off, its quicker to go in person to book appt, also they encouraging you to download app, which is awful for elderly, i went online registered and still waiting for them to send back to register etc, ruined what was once great practise, feel for receptionists not their fault , changed to system as if nobody manning phone
Visited May 2023
Denton Turret Medical Centre has not yet replied.