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Denton Park Medical Group

Denton Park Health Centre, West Denton Way, Newcastle Upon Tyne, Tyne and Wear, NE5 2QW

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Patient ratings and reviews

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Not great customer care

    Rated 3 stars out of 5

    by KMH - Posted on 29 April 2024

    I ordered a prescription via the app that wasn't processed. Took over 9 days, 3 phone calls & abrupt responses by the receptionists for it to be sent to the chemist. They were informed I needed meds ASAP as had none left, would receive phone call to say prescription had been sent, never received, and have been without medication for 3 days, which I have noticed the difference in my health.

    Visited April 2024

    Report as unsuitable

    Denton Park Medical Group has not yet replied.


  2. Review titled ?Confidentiality

    Rated 3 stars out of 5

    by Anonymous - Posted on 11 March 2024

    Whilst sitting in the waiting room this week. The receptionist sitting at the reception desk was quite loud when speaking and answering the phone, I heard two patients names mentioned while she rang someone upstairs to check something and also heard medical details about said people!! I worked in GP surgeries for over 25 years and a telephone wasn’t allowed in reception for that very reason, confidentiality!!! I will in future be very mindful when I have to ring up. Very disappointing

    Visited March 2024

    Report as unsuitable

    Denton Park Medical Group has not yet replied.