Denmark Street Surgery - Ratings and reviews
Reviews
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Review titled Not accessible
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2023
No services are provided for patients who are not able to call. In spite of highlighting accessibility issues no reasonable adjustments were made or offered by the practice.
Visited December 2023
Denmark Street Surgery has not yet replied.
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Review titled Great reception staff
Rated 5 stars out of 5
by Susan Bailey - Posted on 20 November 2023
They have had everlasting patience with me and quite frankly if I was dealing with me I would be sorely tempted to say something to the effect of ‘Go forth and multiply’.The diabetic nurse listened and acted accordingly and the nurses are great. But it’s the receptionist’s have my greatest admiration (and sympathy).One doctor I really do like.She will know who she is.
Visited November 2023
Review titled Denmark Street Surgery
Replied on 21 November 2023
Dear Susan Thank you for your feedback. It's great to hear such positive feedback regarding our reception team and clinicians. I will pass this feedback on to the rest of the team. Kind Regards Amy Norton Patient Services Manager
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Review titled Great practice ..
Rated 5 stars out of 5
by Jo. - Posted on 08 September 2023
Had an excellent experience today with the practice. In these challenging times the surgery really is doing the best they can. Thank you to all the staff !
Visited September 2023
Review titled Denmark Street Surgery
Replied on 11 September 2023
Dear Jo, Thank you for your feedback. It's great to see that you have had such a positive experience when visiting the practice. I will pass this feedback on to the rest of the team. Kind Regards Amy Norton Patient Services Manager
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Review titled Words fail me at the inadequacies of this practice
Rated 2 stars out of 5
by Anonymous - Posted on 29 July 2023
Begged for blood sugar results for my diabetes. Must be Top Secret as the receptionist refused 3 times to tell me in the last 2 days. Diabetic nurse doesn’t listen at all. I don’t hear well and had to use phone outside on loudspeaker in desperation. Don’t go there. Wish I didn’t. Can’t even synchronise my prescription at Boots. What useless bunch.
Visited July 2023
Review titled Denmark Street Surgery
Replied on 08 August 2023
Dear Patient Thank you for your feedback We are sorry that you have felt the standard of service at Denmark Street Surgery has warranted this review. Due to the specific issues raised in your feedback i would encourage you to contact the surgery so we can help you to resolve these issues. Kind Regards Amy Norton Patient Services Manager
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Review titled Don't bother
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2023
You can hardly ever get an appointment here, and when you do it's a telephone appointment, the Dr won't call you and then when you call the surgery for an update you are met with an uncaring receptionist, who blames you for not answering despite having your phone on full signal and not moving all afternoon while waiting for the call. After 16 attempts to get an appointment this has happened. This surgery is a joke
Visited July 2023
Review titled Denmark Street Surgery
Replied on 08 August 2023
Dear Patient Thank you for your feedback We are sorry that you have felt the standard of service at Denmark Street Surgery has warranted this review. I can confirm that we have implemented a new appointment system. We have recruited additional clinical and administration staff to provide more appointment capacity to our patients. Our Patient Liaison Team have continual refresher training in patient care to maintain the high standards we have here at the surgery. Kind Regards Amy Norton Patient Services Manager
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Review titled Go elsewhere this surgery is terrible
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
I have been unable to get an appointment since before the pandemic and now I can't even get a repeat prescription for meds that have terrible side effects when stopped ,Its impossible to get through if you work, people who work can not ring at 8am and spend over a hour trying to get through only then to be told there's noting left call back tomorrow at 8am and do it all again or we can't do that you need to do it online however to do it online you need to register I have tryed many times to do this and its failed every time ,I'm at the point now where I have had to accept that I no longer have access to a gp this doctors surgery is terrible and does not serve the needs of the people in the community its a complete failure Update went in at 8am to get a repeat prescription the receptionist was rude and hostile and I was told to fill out the form and put it in the box even I explained I ran out 4 days ago and the side effects are very bad when you stop suddenly but she was not interested in trying to help and rudely told me to put the form in the box this is why health care should never be privately run it took a week to get a repeat prescription Update Got a phone call from a doc he was hard to understand as he had a foreign accent and his English was not great he did not help me at all telling me he did not have time to talk as he had other calls and give the wrong advice what he said about coming off meds was not what it says on other doctors websites and the nhs website so save yourself some time and the tax payers some money and Google any problems you have this surgery is a joke its crazy but we now live In country without working doctors surgerys but this is what you get with private health care in charge I think the doctor I was talking to must get a commission for stopping patients from coming off meds they don't need or want telling me I need to stay on them for years which I know not to true
Visited June 2023
Review titled Denmark Street Surgery
Replied on 08 August 2023
Dear Patient Thank you for your feedback We are sorry that you have felt the standard of service at Denmark Street Surgery has warranted this review. We have implemented a new appointment system, we offer same day emergency appointments face to face and telephone appointments and pre-bookable appointment available 14 days in advance. E-consultations can be done online and we do offer a limited amount of online pre-bookable telephone appointments with GP's. Our telephone system allows patients calling the surgery to be placed directly in to a queuing system to avoid experiencing the user busy tone and the call will be answered by our Patient Liaison Team. Since December 2022, Prescriptions are to be requested via email, system online, NHS app or completing a prescription request form at the front desk and placed into the box we provide. Vulnerable patients are permitted to request prescriptions via telephone. All prescription requests are the patient's responsibility and patients are responsible to request them in a timely manner. Kind Regards Amy Norton Patient Services Manager
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Review titled poor practice
Rated 1 star out of 5
by micheal - Posted on 11 April 2023
trying to get a appointment again same result, just wait for over an hour. finally got through to be told the was no more slots available and to call back at half twelve. would be easier if it was to see the king of England.
Visited April 2023
Review titled Denmark Street Surgery
Replied on 08 August 2023
Dear Micheal, Thank you for your feedback We are sorry that you have felt the standard of service at Denmark Street Surgery has warranted this review. Since this review, we have implemented a new appointment and telephone system. we offer same day emergency appointments face to face and telephone appointments and pre-bookable appointment available 14 days in advance. E-consultations can be done online and we do offer a limited amount of online pre-bookable telephone appointments with GP's. Our new telephone system avoids patients experiencing the user busy tone when contacting the practice and will place you directly into a queue where our Patient Liaison Team will take your call. Kind Regards Amy Norton Patient Services Manager
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Review titled Great GP Surgery
Rated 5 stars out of 5
by Caroline Howarth - Posted on 23 September 2022
Everyone in this place is really nice from the practice manager to the GP’s. My GP is really helpful and understanding and listens to me everytime I see him. Amazing job done by all. And reception staff are awesome too!
Visited September 2022
Review titled Denmark Street Surgery
Replied on 08 August 2023
Dear Caroline, Thank you for your feedback. We really do appreciate this positive feedback, i will pass this on to the rest of the team. Kind Regards Amy Norton Patient Services Manager
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Review titled Failing surgery
Rated 1 star out of 5
by Anonymous - Posted on 17 September 2022
Been with this practice for nearly 50 years it used to be the best in Darlington. What has gone wrong? You cannot see a doctor!! I rarely need an appointment but recently have desperately needed help. Failed badly, just need peace of mind from a doctor sadly none! I think they want us all to go private but sadly can't afford it. What are all the doctors doing ? So sad.
Visited August 2022
Review titled Denmark Street Surgery
Replied on 08 August 2023
Dear Patient Thank you for your feedback We are sorry that you have felt the standard of service at Denmark Street Surgery has warranted this review. Since this review, we have implemented a new appointment system, we offer same day emergency appointments face to face and telephone appointments and pre-bookable appointment available 14 days in advance. E-consultations can be done online and we do offer a limited amount of online pre-bookable telephone appointments with GP's. Kind Regards Amy Norton Patient Services Manager
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Review titled Telephonist
Rated 5 stars out of 5
by GLENYS JONES - Posted on 29 July 2022
I appreciate you cant get appointments at the moment,so have rang and spoken to the telephonists.Every time I have rang they have been extremely helpful ,nothing has been a bother for them.We are quick to complain but not to compliment,So thank you ladies,it is always nice to recognise a familiat voice.I for one appreciate your service
Visited July 2022
Review titled Denmark Street Surgery
Replied on 03 August 2022
Dear Patient Thank you for your feedback. We really do appreciate this positive feedback and I will certainly pass this on to the rest of the team. Many Thanks Cherrie Hirst Practice Business Manager