Dell Medical Centre - Ratings and reviews
Reviews
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Review titled Best Practice in Grays
Rated 5 stars out of 5
by M Newsam - Posted on 08 March 2023
The front office staff are always warm and welcoming, though they might be under pressure, but you would never know it. They take time to offer help and give alternatives if appointments are not available on the day. The Doctors and Nurses are informative and take time to actually listen to you, so that they can fully access your needs to give you the right course of treatment. The surgery waiting room though small, is always clean and tidy.
Visited March 2023
Dell Medical Centre has not yet replied.
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Review titled Hard to get an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 10 March 2023
In my case I'm available for appointment only on Friday, and I cannot book an appointment in advance. Called Friday 9am, staying on the line for about 30min and not getting an appointment is quite disappointing. And I predict that it will be the same next Friday.
Visited March 2023
Dell Medical Centre has not yet replied.
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Review titled Appointments system
Rated 2 stars out of 5
by Anonymous - Posted on 13 December 2022
You can get appointment just calling 9am only, but after call waiting 35min, they say, they don't have free slots for appointments, Try to call tomorrow 9am....
Visited December 2022
Review titled Dell Medical Centre
Replied on 14 December 2022
We are very sorry you were unable to get an appointment on Tuesday (yesterday). These are unprecedented times with huge raise in demand for appointments in the wake of surging Group A Streptococcal infections among children and adults as well as high number of upper respiratory tract infections. We have never received as many calls at 9 am asking for appointments as during past two weeks. What did not help yesterday, was that every second Tuesday of the month all GP surgeries in our area have so called Time To Learn - mandatory training afternoon, therefore the surgeries are open only until 13:00. To clarify, you can book appointments not only by calling on the day. You can pre-book appointments in advance for any non-urgent issues. Yesterday, you were also advised that you can get help by calling 111 after 13:00. 111 service is always helping out when the surgeries are closed for T2L. Another option to contact surgery to get a medical advice is to use the e-consult on our website: https://www.dellandstanford-le-hopemedicalcentres.nhs.uk/