Decima Street Surgery (Nexus Health Group) - Ratings and reviews
Reviews
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Review titled Unbelievable incompent reception staff
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
This GP surgery needs an complete and utter revamp i have had dealings with them on behalf of a very ill relative who asked me to get a medical form signed by the surgery so he could claim an outstanding private pension. I went in person to do as this what I was told by email..and when I got there I was met with rude and in competent staff who looked at me and my request like I just landed from the moon. After eventually explaining for the 3rd time what was needed.. I eventually left all documentation required and paid the fee duly. I asked could it be expedited due to the recent terminal diagnosis.. and I was told the doctors could take 30 days to attend to it. I said when you are terminally ill you may not have 30 days.. that was met with a raised eyebrow and I was told that was their policy. As it happened...I was right and my relative died 3 weeks later...Still no form completed...just sat in a tray for two weeks...if this is how they treat terminally ill patients..really feel for the normal patients. It was a horrible experience for myself . Surgeries like this needs their licence revoked and put a proper staff training in place. Everyone I came across was rude, showed no interest and had very little compassion for any request.
Visited March 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 16 April 2024
We are sorry to hear of the loss of your relative, and that you did not get what you needed from us in the time required. We expect our staff to be professional, polite and empathetic. If you would like to discuss your experience with the practice team, please get in touch at www.nexushealthgroup.nhs.uk/contact.
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2024
After politely saying I can’t hear you, could you say that again please? The girl on the phone repeated herself in such a condescending manner, I ended up hanging up and the phone. I’m sorry but if you don’t know how to speak to people politely, you’re in the wrong job. If you’re having a bad day, don’t take it out on the patients. She called me between 3-4pm today on the 1st Feb 2024. I hope managment address her stinking behaviour
Visited February 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 08 April 2024
Dear patient We're sorry that you did not get the service you were expecting from us. We would encourage you to make contact with the practice team to discuss your experience. www.nexushealthgroup.nhs.uk/contact. Many thanks Nexus Health Group
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Review titled They don’t attempt to call a second time
Rated 2 stars out of 5
by Anonymous - Posted on 26 January 2024
I was waiting for a call back regarding my econsult on Tuesday. I didn’t receive a call. On Wednesday day they texted me to say it would be reviewed and they would call on Friday. Today on Friday I awaited a call, the phone rang for 1 second and hung up so I “missed” the call (this was probably due to low data signal) but they said they would call within the hour. Two hours later I hadn’t received a call so I went to the GP in person and asked the receptionist if I was still on the list to be called, she said I would be called soon. I was not called again and received a text saying I had to make a new econsult. I had no missed calls so they did not even attempt to make the second call.
Visited January 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 29 January 2024
Dear patient We're sorry that you did not get the service you were expecting from us. We would encourage you to make contact with the practice team to discuss your experience. www.nexushealthgroup.nhs.uk/contact. Many thanks Nexus Health Group
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Review titled Horrible practise and rude staff members
by Anonymous - Posted on 25 March 2024
I was running out of birth control and I was trying to ask the receptionist when they will call me but they were very rude about it. I then went to another receptionist who was being so sweet to one person and helping her out and giving her a hug but when it came to me asking for help she responded in a rude manner. I would like to say that the receptionist any of them dont have a welcoming smile and I feel like they pick and choose who to be nice with and they take their anger out on you. I know they work hard and have so much on their plates but that does not give then the right to treat people the way they treat people
Visited January 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 08 April 2024
Dear patient We're sorry that you did not get the service you were expecting from us. We would encourage you to make contact with the practice team to discuss your experience. www.nexushealthgroup.nhs.uk/contact. Many thanks Nexus Health Group
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 01 November 2023
I went to the reception desk to ask the receptionist to check me in as there was a queue for the self check in there was another patient in front of me asking for the same thing. The Receptionist pointed at the self check in and said to the patient before me you can use the self check in I’m not doing it for you. I asked the receptionist for the same thing she said ’use the self check in I’m not doing it on the desk for you’ with an attitude. I thought that receptionists were there to help patients the receptionist was quite rude with the way she said it to me
Visited November 2023
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 15 November 2023
We're sorry you did not get the experience you were expecting from us. We would encourage you to make contact with the practice team to discuss your issues further. https://www.nexushealthgroup.nhs.uk/contact
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Review titled Osteopath experience
Rated 5 stars out of 5
by Kim wall - Posted on 08 November 2023
Saw the ostapath at decima street and artesian. Had a right side pain and numbness muscle spam. She was proffession got my blood result which was low in folic gave me all the imformation to get medication. Her empathy with my condition was caring. Listening to me so i could explain where i was suffering. Planning out best exercise for my condition. And using gentle massage . My condition is improving. I cannot thank her enought for her kindness and support that she shown to me.
Visited November 2023
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 27 November 2023
Dear patient. Many thanks for your positive feedback that we will feed back to the practice team. Nexus Health Group.
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Review titled bad practise
Rated 1 star out of 5
by Sharon Keane - Posted on 26 September 2023
I have been trying to get a doctors app since 8.40 it is now 3pm. doctor was originally ringing between 9/10.30 but never rang till 12.50 unfortunately my phone picked this up as a spam call. I rang doctors again and asked to ring me on my work number ,I then get a call to go to decima street at 3.50,ok then I receive another call to say the doctor will ring you at 3.50 , when I mentioned work number, they replied this was not previously put on system. what is the point of me telling someone this if they don't put it on system . I have a water infection and need antibiotics , which now i will have to wait for till tomorrow . why do these doctors not get back to normal , how it was before the pandemic rather than sitting at home answering phones , absolutely disgusting the way the doctor system is running these days , we are still paying ni contributions but we are not getting the service.
Visited September 2023
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 27 September 2023
Hi Sharon We're sorry to read that you did not get the service you were expecting. Face to face and telephone appointments are available at all of our surgeries. We would encourage you to make contact with your practice team to discuss your concerns. You can do this via https://www.nexushealthgroup.nhs.uk/nexus-complaint-form Nexus Health Group
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Review titled It has worsened beyond Belief
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
Reception staff leave a lot to be desired. Always loudly discussing personal stuff. The reviews on Google are all correct, but nothing from the surgery. I would like to know why my repeat prescription took 5 days to be approved? I thought prescriptions had a48 hour turnaround?
Visited June 2023
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 10 July 2023
Dear patient. We are sorry you did not get the service you were expecting. We encourage you to contact your practice using our online contact form to discuss the issue further. https://www.nexushealthgroup.nhs.uk/contact Thank you.
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Review titled If only I could see a GP
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2023
I have been registered here for many years, but these days I have all but given up trying to make an appointment. When I try online, I get offered a telephone consultation, sometimes, if I'm lucky, but often nothing is available in the next 16 week period (?!) and nothing before. The last 3 times I booked a phone appointment, they called at the wrong time and them it's back on me to start over. Try calling - and you can either not get through, or you just get berated by a rude receptionist who can somehow never just be helpful or try to solve a problem. All I want is to see a GP and it's about something quite important. It is so utterly demoralising. I work hard all week, but can't access a basic service. Why is Nexus still in charge of all these surgeries?
Visited June 2023
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 07 August 2023
Dear Patient We're sorry that you did not get the service you were expecting from us. If you would like to discuss your concerns with the practice team, please get in touch via our online form at https://nexushealthgroup.nhs.uk/feedback-and-complaints.
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Review titled Really good response times
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
Created two eConsult requests at 8am and had received calls from the surgery regarding each before lunchtime!
Visited May 2023
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 20 June 2023
Dear patient Thank you so much for your positive review which we will pass on to the practice team.