Dean Cross Surgery - Ratings and reviews
Reviews
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Review titled Not an overall great experience
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2024
Made an appointment through the anima website which is particularly difficult to use to be told I will be called. No date no time just having to wait for a phone call which is very impractical due to just work and life in general. Was never called / spoken to for the results of my blood tests I had to ring up and ask wether I could speak to the doctor to move forward with my situation which I was told that won’t be happening unless I make another appointment and go through the whole process again. Feel like I have been completely washed to the side and had no interest / care at all of my situation. Overall very unimpressed and dissatisfied of what used to be a really helpful practice.
Visited January 2024
Review titled Dean Cross Surgery
Replied on 22 January 2024
Thank you for your feedback. All Anima requests are responded to on the day they are submitted, during the process you are asked when and how you would like to be contacted, if you opt for a phone call our clinical team will try and contact you 3 times before patients need to resubmit a query. Test results are available on the NHS App and our clinical team will be in contact should your results indicate that you need to be followed up. Please email us on deancrosssurgery@nhs.net if you would like us to investigate your complaint.
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Review titled Such a great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
I was very worried about a health issue. I received an appointment so quickly. The nurse was so friendly, thorough and reassuring. Whenever I have attended the surgery I have always been so impressed by the level of care and the friendliness of all the staff. It is a wonderful caring practice.
Visited November 2023
Review titled Dean Cross Surgery
Replied on 20 November 2023
Thank you so much for taking the time to leave feedback on the service you received from us, it is much appreciated and will be fed back to the team.
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Review titled Amazing surgery
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2023
I can’t praise this surgery enough. The GP is thorough, caring and professional. The nurses are friendly and reassuring. All staff are polite. Always seen promptly. Such a great Practice.
Visited July 2023
Review titled Dean Cross Surgery
Replied on 31 July 2023
Thank you so much for your positive feedback, it is much appreciated, I will ensure this is shared with the team.
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Review titled Great GP's but appointments impossible. Admin very sloppy
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2023
Patient records are chaotic, sparse, erroneous and very badly administered. GPs are fantastic but appointments (even following a hospital referral back) are about 7 weeks to see your GP. Emergency appointments are impossible if you work they expect workers to call when driving, then on hold for ages and then when/if you get through there are no appointments available - this is an ongoing situation. Appointments are only by telephone with no idea of a time when surgery will call and if you can't take call (phones difficult at work and in no privacy) they cancel. Only if you speak to someone (normally NP not your GP) can you sometimes get a face to face appointment but it is made very difficult to achieve. I and other patients I know at this surgery are feeling abandoned and left with nowhere to turn when ill apart from 111 (only out of hours) or A&E as it seems every effort is made by public facing staff to keep patients away from the surgery. It is appreciated by all that GPs are short staffed and busy but the practice manager needs to sort things our and urgently find a system that is fair to all and enables patients access to their, or at least a, GP.
Visited July 2023
Review titled Dean Cross Surgery
Replied on 25 July 2023
Thank you for your feedback, calls are triaged by a clinician so that GP appointments are offered appropriately, we also offer an e-consult service for non urgent requests. If you would like us to investigate further please do drop us an email deancrosssurgery@nhs.net Thank you
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Review titled Useless... you are by yourself in this world
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
I spent 26 minutes on the phone waiting to speak to the receptionist only to be told I have to phone back in the morning. This is dreadful service. I am at my wits end and need help. I phone the doctors about twice a year, and only if I have to. Broken Britain.
Visited June 2023
Review titled Dean Cross Surgery
Replied on 25 July 2023
Thank you for your feedback, I am sorry to hear that we were unable to help you. You should have been directed to 111 rather than asked to call back the next day if our duty list was full. Please feel free to email us deancrosssurgery@nhs.net if you would like us to investigate further.
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Review titled Brilliant surgery
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2023
Had bloods taken by lovely friendly nurse. Received results really quickly from GP with recommendation. This surgery is so friendly and efficient I cannot recommend highly enough.
Visited May 2023
Dean Cross Surgery has not yet replied.
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
I can’t speak highly enough of the GP care, understanding and professionalism. Although very busy the staff are all polite and friendly. I feel very lucky to be with this surgery.
Visited May 2023
Dean Cross Surgery has not yet replied.
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Review titled congratulations on high standards and efficiency
Rated 5 stars out of 5
by paul southcombe - Posted on 07 February 2023
This is to say thank you so very much for your attention to me today. when you were having an extremely busy day yet you took the time to help me when I was in bit of distress , and even though I interrupted your planned programmed for the day you showed me great compassion and care. I am now at home and feeling much better thanks to you all. Paul Southcombe( dog walker) [ pacemaker and diabetes fatigue]
Visited February 2023
Review titled Dean Cross Surgery
Replied on 09 February 2023
Thank you so much for taking the time to feedback on the service your received, your kind comments will be passed to the team members involved with your care. Best wishes
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Review titled Doesn't want to see you and provide treatment.
Rated 2 stars out of 5
by Anonymous - Posted on 27 October 2022
I have extensive Psoriasis which also affects my ears. I previously had my ears syringed at Dean Cross Surgery in 2021. When I approached the Surgery to have my ears syringed again - as I was getting very deaf due to the build up of wax and psoriatic skin - I was informed that the Surgery wasn't doing this procedure anymore. I did call the Surgery a few times about this and I was given various excuses about why they weren't doing ear syringing anymore:- The machine was broken and the Surgery couldn't afford to replace it; The NHS has decided that ear syringing could now be harmful - after all these years of having my ears syringed with no ill effects. I was then told that I would have to pay privately to have my ears syringed to cure me of my deafness, which was detrimentally affecting my quality of life. The charge to have my ears syringed and have my hearing restored was £60 (and can be more), which I had difficulty paying from my pension. They also use the same/similar ear syringing equipment as the NHS/GP used. Everyone wants to do as little as possible now, and everything is slowly being privatised.
Visited August 2022
Dean Cross Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2022
All my life at this surgery 32 years and no issues! Always available to help with any issues in had with my health, never any waiting around for appointments and the staff are all very great and knowledgeable and willing to help.
Visited June 2022
Dean Cross Surgery has not yet replied.