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Dashwood Medical Centre

158-160 Grange Road, Ramsgate, Kent, CT11 9PR

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Reviews

Displaying 1 to 8 of 8

  1. Review titled Service Beyond Expectation

    Rated 5 stars out of 5

    by Anonymous - Posted on 20 March 2025

    Mr *******, a nurse at the practice was asked to take a blood sample from me During the conversation, he realised that I needed an urgent visit to one of their doctors, as I am in constant fear of collapsing and he quickly arranged a meeting for soon afterwards The doctor has now rearranged my prescription to help alleviate my problem Mr ******* was doing more than I had expected and I thank him for his very professional approach to my problem That gent is a valuable asset to the Dashwood Medical Centre and he should be well credited for it Thank you Mr *******, thank you

    Visited March 2025

    Report as unsuitable

    Dashwood Medical Centre has not yet replied.


  2. Review titled Positive Experience

    Rated 5 stars out of 5

    by April Beeson - Posted on 08 January 2025

    Attended practice for annual blood test for B12 levels, in the past blood tests have been a negative experience for me, however on this occasion the person who carried out the blood test was absolutely brilliant. I used to dread blood tests, but due to this positive experience am no longer worried. I was listened to (I am very nervous about needles) by a kind and caring Health Professional who was extremely considerate re my problems with needles.

    Visited January 2025

    Report as unsuitable

    Dashwood Medical Centre has not yet replied.


  3. Review titled Great practice.

    Rated 5 stars out of 5

    by Jillian Farrell - Posted on 10 January 2025

    Prescription clerk informed me I have to do my prescription online through nhs hub or drop my repeat prescription into box in reception. I can’t manage the nhs hub at all. Also I have a problem in getting to surgery as I’m 86 yrs old and have great difficulty in walking, and getting on and off buses. What are people like myself expected to do?

    Visited December 2024

    Report as unsuitable

    Review titled Dashwood Medical Centre

    Replied on 10 January 2025

    Dear Jillian Farrell, Thank you for your feedback. Please accept our apologies for any confusion caused regarding this matter. I understand your concern has now been resolved. Many thanks Lisa Baldry - Pharmacy Team Manager

    Report as unsuitable


  4. Review titled Missed Appointment

    Rated 3 stars out of 5

    by Stuart mullins - Posted on 01 November 2024

    I had a telephone appointment booked for 08.30 on the 1st of November 2024. I set my alarm for 08.00 I received a call at 07.54 and did not wake in time for the appointment. Now I can’t get through on the phone.

    Visited November 2024

    Report as unsuitable

    Review titled Dashwood Medical Centre

    Replied on 17 December 2024

    Dear Mr Mullins, Thank you for your feedback. I am sorry to hear of your experience. please do contact me at kmicb.dashwoodcomplaints@nhs.net if you wish to discuss this in more detail Kind regards Louise Dobbyn Practice Manager

    Report as unsuitable


  5. Review titled Prescription

    Rated 2 stars out of 5

    by Anonymous - Posted on 21 June 2024

    For some reason the practice doesn't appear to be receiving online prescription requests. Having rang them to confirm whether my prescription had been sent to its usual pick up place as the chemist said they hadn't received it from the surgery. Spoke to someone who then put it in as an emergency. 5 hours later and the chemist still hasn't received it. Apparently its with the duty doctor. I don't have anyone this time of day to go and retrieve it now even if they did send it through to chemist. What part of 'emergency' is being misunderstood?!

    Visited June 2024

    Report as unsuitable

    Review titled Dashwood Medical Centre

    Replied on 24 June 2024

    Dear patient, Thank you for your feedback. I am sorry to hear that you had a bad experience with our practice. I can confirm that our on line prescription request service is available and processing requests. We are still currently working through the requests from 21.06.2024 and advise that it can take up to 5 working days for requests to be processed. We are constantly reviewing our policies and processes to improve patient care. If you would like to discuss this in more detail, please contact me directly at kmicb.dashwoodmedical.centre@nhs.net Kind regards Lisa Baldry - Operations Manager

    Report as unsuitable


  6. Review titled Worse than ever

    Rated 1 star out of 5

    by Anonymous - Posted on 05 March 2024

    After being discharged from hospital,was sent a text to say there was a telephone consultation arranged for Sunday 3/3/2024,with regard to heart medications Rang to confirm as the appointment was for a Sunday, told it was correct. Stayed in all day, finally at 3o,clock my phone rang once and then the doctor hung up. No follow-up no nothing. This used to be an amazing doctors surgery, now the reception staff seem to be the doctors and attempt to give medical advice ,with serious ongoing health issues its not good enough

    Visited March 2024

    Report as unsuitable

    Review titled Dashwood Medical Centre

    Replied on 05 March 2024

    Dear Anonymous, We apologise for the inconvenience you encountered on Sunday waiting for your telephone consultation, unfortunately we experienced some technical issues whilst the clinic was being held. If you would like to discuss your concern further with a member of the management team, please contact the surgery directly by emailing kmicb.dashwoodmedical.centre@nhs.net Many thanks Management Team

    Report as unsuitable


  7. Review titled Awful service

    Rated 1 star out of 5

    by Anonymous - Posted on 06 March 2024

    For the past 7 months, I've attempted to contact the clinic at 8 am using five different numbers, but I've never been able to get through. On Monday, after finally getting through, I found myself 13th in the queue, making it nearly impossible to secure an appointment. It took me five tries to connect with the practice. It seems appointments are only available when ambulance assistance is required. Today, I finally reached the clinic as I awaited my test results, only to be told by the receptionist that my results aren't promising and I need to wait for a doctor to call, but they're unavailable today. This news, coupled with the lack of communication from the doctors, is incredibly stressful. I'll wait for my results from the doctors and then seek to switch from this clinic, which clearly lacks compassion for its patients. I'll be searching for a different practice as I can't tolerate this abysmal service.

    Visited March 2024

    Report as unsuitable

    Review titled Dashwood Medical Centre

    Replied on 17 December 2024

    Dear patient, Thank you for your feedback. I am sorry to hear of your experience, if you would like to discuss this in more detail please do contact me at kmicb.dashwoodcomplaints@nhs.net Kind regards Louise Dobbyn Practice Manager

    Report as unsuitable


  8. Review titled They make it nearly impossible to get an appointment

    Rated 1 star out of 5

    by Anonymous - Posted on 11 January 2024

    Their website says under the appointment sections to call this number between 08:00 and 18:30: However, that's not the complete story, once you get through to God, sorry the receptionist, you are told to ring back the next day at 8 am, whereby you join a queue for available places, as the surgery has upwards of 12,000 patients you have little to no chance of being in the first few lucky callers to get an appointment. This setup appears to be detrimental to the patient, as no risk assessment of the patient's needs is undertaken, it's a simple lottery of the fastest callers first... The website also has a link for online bookings! This is just false, following the link takes you to the NHS site which states this GP surgery doesn't accept online bookings. It's no wonder A&E are under so much strain when it's almost impossible to get a GP's appointment...

    Visited January 2024

    Report as unsuitable

    Review titled Dashwood Medical Centre

    Replied on 15 January 2024

    Dear patient, Thank you for your feedback. I am sorry to hear that you had a bad experience with our practice, we are constantly reviewing our policies and processes to improve patient care. If you would like to discuss this in more detail, please contact me directly at kmicb.dashwoodmedical.centre@nhs.net Kind regards Lisa Baldry - Interim Practice Manager

    Report as unsuitable