Darwen Healthlink
Darwen Health Centre, James Street West, Darwen, Lancashire, BB3 1PYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Advance nurse practitioner
Rated 4 stars out of 5
by Trevor Hoole - Posted on 15 May 2025
The Advance nurse practitioner was very helpful and thorough in everything to do with my illness. Recommending further action/treatment which she herself has arranged. Feeling very grateful. Thank you Lisa
Visited May 2025
Darwen Healthlink has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Russell Sutcliffe - Posted on 15 May 2025
The people of Darwen and surrounding areas are extremely fortunate to have access to this practice locally. I can only write from my own personal experience which is positive across the board from the receptionists the Doctors and the clinicians and the in house pharmacy. I recently had cause to use these facilities. The follow up calls and referrals were excellent and far superior to many commercial businesses. Keep up the great service Thank You.
Visited May 2025
Darwen Healthlink has not yet replied.
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Review titled Need more staff
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2025
Darwen Healthlink desperately needs more staff, both on reception and in the doctors offices. Waiting 20 minutes as number 1 in the queue to speak to a receptionist about doctor not ringing me for my phone appointment, I’m autistic and struggle with timing so have been waiting all day for the phone call so I don’t miss it and nearly 3 hours later still no call.
Visited April 2025
Review titled Darwen Healthlink
Replied on 02 April 2025
Dear Anonymous I am sorry to hear that your experience with the practice today was not a positive one. If you would like to contact me directly at the surgery, I will look into the points that you have raised. Kind regards Mrs Frances Procter Practice Manager
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Review titled Really friendly and helpful
Rated 5 stars out of 5
by Joan Ball - Posted on 02 April 2025
I found My experience today with your nurse practitioner relaxed , friendly and efficient. Which is what I need when visiting any medical establishment. ( apparent I have white syndrome) She has a lovely manner about her which puts you at ease .
Visited April 2025
Darwen Healthlink has not yet replied.
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Review titled Prompt and professional practice
Rated 5 stars out of 5
by Stuart - Posted on 07 April 2025
My recent contact with the practice has been to have investigations into a potentially serious problem. Appropriate tests were immediately arranged and follow-up consultations were arranged promptly. I have to say, I have always had a good response from their professional staff and today’s follow-up consultation was no exception. I was able to discuss the test outcomes, current health concerns and have those concerns resolved. Thank goodness for Darwin Healthlink
Visited April 2025
Darwen Healthlink has not yet replied.
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Review titled Great care and attention
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2025
My experience at Darwen Healthlink was very positive. Considering the pressures the NHS is under the time and consideration given at my appointment was great.
Visited April 2025
Darwen Healthlink has not yet replied.
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Review titled Confusion regarding phone appointments
Rated 3 stars out of 5
by Stephen Wright - Posted on 11 April 2025
The practice does not appear to distinguish clearly internally nor via the MyGP app the difference between phone appointments and face to face appointments. Today 11April2025 at 13:30 I had an appointment. However, the practice nurse had previously advised that she would call me to review how I was getting on with my new medication. But, on this occasion the practice had arranged a face to face appointment. This means the confusion has lead to a missed appointment. Even though I had been text about the appointment, I was still expecting a phone call. Please can you make it clear to distinguish between face to face appointments and phone calls. At the moment I don't believe it is clear and it will lead to more confusion and missed appointments.
Visited April 2025
Darwen Healthlink has not yet replied.
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Review titled Wonderful support
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2025
My recent experience with the practice has been very positive. The receptionist staff were really helpful with my test results and the doctor I spoke with is coordinating my care wonderfully. I would fully recommend her to other patients, and will be asking to see her again in future.
Visited April 2025
Darwen Healthlink has not yet replied.
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Review titled Good efficient practice.
Rated 5 stars out of 5
by Derek Hall - Posted on 20 March 2025
As usual a no nonsense appointment.Listened to without interruptions,things explained without any waffle. Finished the appointment totally happy with the outcome.
Visited March 2025
Darwen Healthlink has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2025
Friendly reception staff.My appointment was on time.The nurse had time to listen and reassure me as to what to expect with further appointments
Visited March 2025
Darwen Healthlink has not yet replied.