Darlaston Family Practice - Ratings and reviews
Reviews
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Review titled Rubbish GP
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
Impossible to get appointments especially when calling them on the second when it turns 9. Apparently theres people before me and really unresponsive giving me appointments a month later. Im asthmatic and suffer chest infections all I need is antibiotics its not hard work
Visited January 2024
Review titled Darlaston Family Practice
Replied on 28 February 2024
Hello Anonymous user, I appreciate the feedback about the difficulties you've encountered in scheduling appointments. I understand the frustration, and I want to assure you that we take all concerns seriously. We are actively working to enhance our appointment system to better serve everyone, and your insights are valuable in this process. If you have specific details or preferences you'd like us to consider, please share them with practice staff or via email and we'll do our best to address them. Thank you Darlaston Family Practice
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
Contacted the surgery today for an appointment. Calling as soon as surgery is open at 9am to be on hold for 40 mins, as soon as I get through I am told that there are no appointments are left. Contacted 111 who have advised that I need to speak to my doctors within the next 6 hours and that a referral had been put through to them and to call the surgery back. Having done so I Contacted the surgery and repeated what 111 had advised to then be told that no appointments are available and again to call back tomorrow. I completely understand that the NHS are under incredible strain at the moment, however a 2 minute call from a doctor for some antibiotics would of sorted the issue, maybe implementing a system that advises you what number you are in a queue or even a number system that can assist with queries whilst you are waiting? Having to result in going to the hospital for a 4 hour wait to the walk in centre which themselves are under immense pressure, perhaps this would solve some of the wasted trips and long waiting times.
Visited November 2023
Review titled Darlaston Family Practice
Replied on 28 February 2024
I appreciate you sharing your experience, and I genuinely understand the frustration you must have felt. Your feedback is invaluable, and I want to assure you that we take it seriously. To address concerns like yours, we're in the process of implementing a new telephony system. This system will not only inform you of your position in the queue but also divert calls based on queries, making the process more efficient. I apologize for the inconvenience you've faced, and I'm hopeful that these upcoming changes will significantly improve the patient experience.
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2023
Your told to call at 9am to get an appointment so you do your on hold for half an hour or more for them to answer and be told all the appointments are gone for the day, this is everytime. The receptionist give out false information tell you fit notes are now done online which isn't true and when you ask how these are done online they don't have a clue. Really poor practice
Visited October 2023
Review titled Darlaston Family Practice
Replied on 24 October 2023
Dear Anonymous poster, We are sorry that you had to wait half an hour over the phone to speak to a staff member. We receive an immense number of call on a daily basis from patients to be seen by a clinician. We try our level best to accommodate as many request as possible. You may be aware that capacity throughout the entire NHS is a major national issue. All NHS services aspire to achieve a balance of demand and capacity. However, there is a significant capacity shortage in primary care and the entire NHS system. With regards to sick note, our reception staff was right that you could request it online through our practice website https://www.darlastonfamilypractice.nhs.uk/ You could do this by clicking on the 'Clinics and services' tab on home page Clinics & services -> online Services -> Online patient Triage Also, we are updating our website to make it more user friendly. So, in future you have the option of requesting for a sick note on home page We wish you the best for the future, Darlaston Family Practice
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Review titled Terrible reception staff
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Doctors are great if you are lucky enough to get an appointment. Reception staff are beyond terrible, extremely unhelpful and rude. My partner called this morning and was on hold for 51mins to only be told there are no appointments available. It’s ridiculous.
Visited May 2023
Review titled Darlaston Family Practice
Replied on 11 July 2023
Dear Anonymous poster, We are sorry that you had to wait 51 minutes over the phone to speak to a staff member. We receive an immense number of call on a daily basis from patients to be seen by a clinician. We try our level best to accommodate as many request as possible. You may be aware that capacity throughout the entire NHS is a major national issue. All NHS services aspire to achieve a balance of demand and capacity. However, there is a significant capacity shortage in primary care and the entire NHS system. We wish you the best for the future, Darlaston Family Practice
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Review titled Good Doctors
Rated 4 stars out of 5
by Anonymous - Posted on 04 March 2023
Saw specialist COPD Practitioner at GP Surgery, explained everything to me, didn't speak to me like a child just because I am old. Very knowledgeable, polite and friendly. Gave me advise I had not heard in the last 10 years of attending. Hope to see him again sometime. Receptionist, was good, friendly and soon sorted my problem.
Visited March 2023
Review titled Darlaston Family Practice
Replied on 11 July 2023
Dear Sir/Madam,, Thank you for taking the time to write these lovely comments. They have been shared with members of staff. With best wishes, Darlaston Family Practice
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Review titled Great practice
Rated 5 stars out of 5
by Nicola Hickman - Posted on 09 January 2023
Attended an appointment today, so lovely to be listened to such caring kind people, I have heard many stories regarding obtaining an appointment but I have never in all the years at the practice struggled, I believe speak to people the way you like to be spoken to, all down to respect which I have for all the team there. Everyone doing a great job in such difficult times keep up the good work
Visited January 2023
Review titled Darlaston Family Practice
Replied on 16 January 2023
Dear Nicola, Thank you for taking the time to write these lovely comments. They have been shared with members of staff. With best wishes, Darlaston Family Practice
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Review titled Excellent consultation
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2022
Recently joined this surgery but I was very impressed with my first visit. From the reception staff to the initial consultation everything was done in a professional and friendly manner. Everyone was very accommodating and put me at ease. Highly recommend!
Visited November 2022
Review titled Darlaston Family Practice
Replied on 16 January 2023
Dear Sir/Madam, Thank you for taking the time to write these lovely comments. With best wishes, Darlaston Family Practice
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Review titled Awful GP!!
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
Nothing but a negative experience with this GP. I come away from every appointment in tears feeling like i haven't been listened to and just fobbed off. The support is minimal and they dont care. Its at the point i leave appointments feeling like my life isnt worth living. At what point do you listen to patients? When they're dead. Really dont recommend this surgery. Since i have joined they haven't got my notes which i have requested to be sorted a number of times, i have multiple health issues so not having my notes is affecting my care but nobody will listen. So much more issues honestly.
Visited November 2022
Review titled Darlaston Family Practice
Replied on 16 January 2023
Dear Sir/Madam, I am sorry that you are upset with the services. Firstly, we would like to highlight that the transfer of patient medical records is handled by a centralised NHS team, and we are unable to influence this process. If you have any outstanding healthcare needs, please do not hesitate to book an appointment with any member of the healthcare team at your preference. With best wishes, Darlaston Family Practice
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Review titled Happy Patient- excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2022
My support worker has helped me write this review, given English is not my first language. I am truly grateful to everyone at the practice for the high standard of care they provide in these challenging times. I have never had an issue with making an appointment when I've needed one and the reception staff have always arranged a professional interpreter whenever I have an appointment. The Drs are the best, thank you for looking after me!
Visited October 2022
Review titled Darlaston Family Practice
Replied on 16 January 2023
Dear Sir/Madam,, Thank you for taking the time to write these lovely comments. They have been shared with members of staff. With best wishes, Darlaston Family Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Aresh Rahmani - Posted on 30 November 2022
I would recommend this practice to all patients. I have never had an issue with booking appointments over the phone or in person with the GP, nurse or health care assistant. All the GPs and staff are absolutely great and supportive towards me, whenever I attend.
Visited September 2022
Review titled Darlaston Family Practice
Replied on 16 January 2023
Dear Aresh, Thank you for taking the time to write these lovely comments. They have been shared with the practice team. With best wishes, Darlaston Family Practice