Custom House Surgery
16 Freemasons Road, Canning Town, London, Greater London, E16 3NAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Custom House Surgery.
Reviews
-
Review titled Really good experience today
Rated 4 stars out of 5
by Hilary Thompson - Posted on 25 January 2024
I came for a blood test this morning. The nurse caring for me made me feel comfortable. She was kind, efficient and very skilful. She explained what she was doing and the reason why. I can’t name her because of your policy but she was working in Room 9. She should be commended.
Visited January 2024
Review titled Custom House Surgery
Replied on 19 February 2024
Dear Hilary Thompson Thank you for your kind words regarding the service you received from one of our clinical team member. I will pass on on your thanks to the member of staff. We do appreciate you taking the time to send us your feedback. Thank you Dahlia Practice Manager
-
Review titled Not useful
Rated 2 stars out of 5
by Simona Feier - Posted on 18 January 2024
I received a message after my blood test to book an appointment with the gp on 9.01.24. I had to complete the availability form, I don't know for what they use it if they don't respect it. They book my appointment on 17.01, the message that I got was saying it will be 2 phone calls, if you miss them you have to book again. They said the call will be between 15:30 and 17:30 , the time I selected in the form that I am not available. Obviously they called me at a different time14:20 and only once, due to work I couldn't pick up straight away. I was waiting the whole evening stressing for the results and waiting for the 2nd call wich it never happened. I did call this morning the practice and the receptionist she wasn't really nice, not even bothered to help me. I did explain her that I will be leaving the country for 2 weeks and I want to talk with my doctor about the results. Anyway I did complete the form again and the next appointment they give me is on 29.01. I don't think it is normal to be treated like this and waiting so long ( 20 days) for a 10-15 min phone call.
Visited January 2024
Review titled Custom House Surgery
Replied on 26 January 2024
Dear Simona Feier Thank you for taking the time to share your experiences. We sincerely apologise for any frustration or inconvenience you encountered during your time with our surgery. We take your feedback seriously and regret that we fell short of your expectations in several aspects. We are genuinely sorry for the difficulties you faced with timely appointments and the challenges you encountered with our reception staff. We acknowledge the importance of effective communication and empathetic service and it's disheartening to hear that you experienced a lack of understanding and compassion from our team. Your feedback about administrative errors is also concerning and we understand the frustration that can arise from such issues. We are committed to addressing these concerns and improving our services. We have shared your comments with our team to ensure that we work on enhancing communication, reducing administrative errors and fostering a more positive and respectful environment. If there's anything specific you'd like to discuss further or if you have additional feedback, please feel free to contact us directly. We value your input and are committed to making the necessary improvements. Thank you for bringing these issues to our attention, and we again apologise for any inconvenience you experienced while under our care. Practice Manager Custom House Surgery
-
Review titled Helpful Staff
Rated 5 stars out of 5
by Ulka Sharma - Posted on 23 August 2023
All the staff from front of house to the GP were really helpful and through. The front of house staff do a great job having to work with the restraints put on them
Visited August 2023
Review titled Custom House Surgery
Replied on 24 August 2023
Dear Ulka Sharma Thank you for taking the time to write a review on the service you received at our practice. I will relay your positive comments to our staffs regarding their helpfulness. Receiving feedback from our patients help us to improve our service delivery. Once again thank you. Practice Manager Custom House Surgery
-
Review titled Great practice, amazing nurse
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2023
Had my smear test and had a short wait (I had arrived early) but the nurse performing my smear was lovely. She was thorough about what the procedure would entail and how my results would come, and any further details required. Made me very comfortable
Visited July 2023
Review titled Custom House Surgery
Replied on 23 August 2023
Dear Patient Thank you for taking the time to write a review on the service you have received in the practice. I will pass on your gratitude to the nurse, Positive feedback helps us to continue deliver the best possible service to our patients Once again thank you for your positive feed back. Dahlia Practice Manager