Crouch Hall Road Surgery
48 Crouch Hall Road, Hornsey, London, Greater London, N8 8HJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely poor administration
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2025
For a while now there has been a deterioration in the quality of the administration of this practice. A specific example is when I was sent a text to book a blood test which I duly did - got 3 reminders about it via the NHS App. When I arrived for the blood test in the afternoon and on time I was asked to wait by the reception staff. 30 mins later I went back to the reception desk to ask how much longer I had to wait and only then was I told that blood tests were done before 11am and I would have to rebook to get the blood test. So not only was I given an appointment that was inappropriate no-one on Reception told me when I arrived that it incorrect. This is not the only example of maladministration I have experienced I'm afraid.
Visited June 2025
Crouch Hall Road Surgery has not yet replied.
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Review titled Poor Infection Control
Rated 3 stars out of 5
by Anonymous - Posted on 24 October 2024
GP was taking bloods, and was ready to remove the needle from my arm. Dropped the alcohol wipe on the floor in the process, subsequently picked it up from the floor and placed it directly on my needle wound. GP did not apologise or say anything in the process. I didn’t feel comfortable to pull the GP up on their behaviour.
Visited October 2024
Crouch Hall Road Surgery has not yet replied.
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Review titled Some excellent doctors
Rated 4 stars out of 5
by Anonymous - Posted on 14 October 2024
The GP I saw last week (new to me) gave me so much time (I’d saved up 3 issues to talk to him about). He has referred me for a couple of tests which will give me reassurance - and if not, then a way forward. He explained everything clearly and has suggested that we review any potential issues in a follow-up meeting rather than me going for a general health check outside this practice as I had been invited to do - which I am very happy to comply with. I felt properly listened to and cared for. Thank you!
Visited October 2024
Crouch Hall Road Surgery has not yet replied.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 October 2024
In addition to the comment I posted below regarding infection control, the GP is really good and knowledgeable. Gives me the time to go through my concerns whether they are major or minor. I think I just had a one off bad experience on this particular day, which I was initially unhappy about. Overall, I’ve had the best GP experiences here.
Visited October 2024
Crouch Hall Road Surgery has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 01 October 2024
I had excellent care on my recent visit. My appointment time was kept to and the doctor who I saw listened to my problem and gave some very good advice.
Visited September 2024
Crouch Hall Road Surgery has not yet replied.
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Review titled Helpful receptionist
Rated 5 stars out of 5
by Anne - Posted on 17 April 2024
This evening I had difficulty using their online appointments system but a wonderful receptionist offered to do it for me. So nice to meet a woman with such good peoples skills & a big smile to boot. Thank you.
Visited April 2024
Crouch Hall Road Surgery has not yet replied.
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Review titled Stressful making appointments
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2024
Trying to get an appointment using a link is stressful, you get bounced between 3 portals the nhs app ,patient access portal, it’s not the first time that the link hasn’t worked . I tried to rang back receptionist but remember from last occasion particular receptionist’s will just send link again. If your tired and not feeling great it’s takes up too much time. Not efficient.Ends up not helpful
Visited April 2024
Crouch Hall Road Surgery has not yet replied.
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Review titled A Great member of the practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 March 2024
I had a lot of problems with a referral and the receptionist helped to resolve them. He phoned the hospital and found out when the hospital will send me the date for my appointment.
Visited March 2024
Crouch Hall Road Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Amreen Makhtar - Posted on 04 October 2024
Everything about this practice is just fantastic - from the staff on reception through to the doctors - me and my partner were having a difficult time with fertility and one of the senior doctors at the surgery was incredibly supportive to us both and offered us great medical advice which ultimately helped us fulfil our dream of becoming parents. Overall the surgery is just incredible, you feel really well looked after. Thank you again for everything.
Visited January 2024
Crouch Hall Road Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2023
Quick to respond to request for appointment. Very thorough investigations. Very kind. Can’t fault the practice
Visited December 2023
Crouch Hall Road Surgery has not yet replied.