Cross Road Surgery - Ratings and reviews
Reviews
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Review titled Understandably Brilliant
Rated 5 stars out of 5
by Ellen - Posted on 21 April 2024
I’ve been back and forth a few times regarding the same problem. This particular visit a came with apprehensiveness but after talking about my situation I’ve been met with a referral and I’m actually pleasantly surprised. Generally I am seen with decency and complete understanding every time I visit. It’s not often people want to go to the doctors but after having a pleasant experience every time, I’m glad I come to this one!
Visited April 2024
Review titled Cross Road Surgery
Replied on 21 April 2024
Thank you Ellen, for taking the time to give us your feedback, we are delighted to hear that you have had a great experience. Comments such as yours go along way towards inspiring our staff to provide the best possible service to our patients. Thank you
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Review titled Poor outdated service with rude staff
Rated 1 star out of 5
by Garry Brookes - Posted on 19 September 2023
It's 2023 and these guys live in the 70s. I called to request a repeat prescription and was told that this isn't possible and that I'd have to visit the surgery (not for to see a doctor of course!) to post a written note of what I need into the equivalent of a suggestions box, and then wait up to 72 hours for relief of something that is pressing today. 2023 and this is the way? The surgery employs the rudest staff you could meet, who repeat the mantra / policies like robots, with no awareness of how backwards it is. 2023 and people have to visit?? Terrible surgery that has lowered service and standards over the last 15-20 years.
Visited September 2023
Review titled Cross Road Surgery
Replied on 20 December 2023
Dear Gary Thank you for providing us with feedback about the services we offer. We are sorry to hear that you are dissatisfied with our repeat prescribing service. Although at present we do not accept requests over the phone, you can email crossroad@dorsetgp.nhs.uk or if you have access to the NHS app you can request directly through that. An alternative is to submit an eConsult for a prescription request, this can be done via our website, crossroadsurgery.co.uk. Thank you
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Review titled Great practice
Rated 5 stars out of 5
by Chris - Posted on 20 October 2022
As a new patient the experience I've had with this practice so far has been very positive, the staff are polite and caring. The receptionists even answer the phone which is totally different to my previous practice. Keep up the excellent work
Visited October 2022
Review titled Cross Road Surgery
Replied on 20 December 2023
Dear Chris Thank you for your lovely feedback, we will share with our staff, comments such as yours go a long way in motivating our staff to give the best possible service to our patients. Thank you
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Review titled Not so good
Rated 2 stars out of 5
by Anonymous - Posted on 09 August 2022
When my wife and I first registered with this surgery we thought it was excellent. Unfortunately over the las few years it has gone down hill, and this is not because of COVID. We have noticed the change since some of the old doctors have left and been replaced. We feel that we are being gaslighted, not being heard and the doctor making us feel like the problem we went in with is not there. Then we are doubting ourselves and checking symptoms on Google when we get home. We also feel that the doctors are not experienced enough with the medical conditions which we have. In all, not happy with the surgery at the moment. At times we have connected with a certain doctor, but then the next visit we are totally disallussioned. Not getting direct answers about the condition we have gone in with.
Visited August 2022
Review titled Cross Road Surgery
Replied on 20 December 2023
Dear Patient Thank you for taking the time to provide us with your feedback about the services we offer. We are sorry to hear that you feel that you are not listened or your concerns are not taken seriously. We value all feedback, if you would like to discuss your concerns then please call our practice manager on 01305 774444. Thank you
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Review titled Fantastic Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 13 August 2022
A great surgery! The reception team are friendly and want to help. Appointments are available at convenient times without a huge wait. The GP I saw listened, empathised, and came up with a mutually agreeable plan. A very well run practice. I'm glad I moved to this one.
Visited August 2022
Review titled Cross Road Surgery
Replied on 20 December 2023
Thank you for your feedback, we are delighted to hear that you are pleased with the service we offer. We are grateful for you taking the time to give us your views, thank you.