Crosland Moor Surgery - Ratings and reviews
Reviews
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Review titled Lack of humanity
by Laminisita - Posted on 20 March 2024
My doctor was a completely impersonal individual who was more interested in staring at his computer than paying attention to what I had to say. Incredibly impolite—even suggesting that what was occurring to me was typical and even suggesting that I was wasting his time. He also said to me: "Sorry, I don't have time for this". I had to tell him that I was not going out until he listen to me and that I was waiting for that appointment two weeks! and I was in his office for not even 10 minutes. That was the rudest doctor I have ever had to deal with in my entire life. I've attempted to schedule a medical appointment three times now, and each time has been so lengthy that I've had to visit walk-in clinics and other doctors. It is a shame that I am not being able to provide his name so other people can avoid him.
Visited March 2024
Crosland Moor Surgery has not yet replied.
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Review titled Disaster and dangerous to your health!
Rated 1 star out of 5
by UNHAPPY PATIENTS! - Posted on 17 November 2023
This is not a place to go if you are sick! The Receptionists are rude,dont book appointments and also put the phone down on you when you ask what is happening and tell you not to call them! im shocked with this surgery, I can't even all it that. I was left untreated and went to ANE 3 times because of the lack of care and listening skills of the receptionists. This Surgery was reviewed in 2016 and needed extreme improvement and management was fired. Clearly they have not learnt their lessons and don't care about the service they provide and to me as a new patient it has obviously become worse over time! I may not not be able to walk because of their lack of care! Please shut down this "medical facility
Visited October 2023
Crosland Moor Surgery has not yet replied.
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Review titled Pathetic Customer Service & No punctuality
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
Just moved to this surgery three months back.... No timelines at all in terms of scheduled appointments... If you ask them how long will it take, they will frown you by saying that the doctor will call you when it is time!! If the doctors are always late, as a patient, we deserve at least an apology from the reception team.
Visited October 2023
Crosland Moor Surgery has not yet replied.
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Review titled Just a number
Rated 1 star out of 5
by WYNDHAM PAUL DIXON - Posted on 01 September 2023
After decades as a patient this practice ditched me, partway through a course of treatment, with little notice, no assistance in moving to another practice and absolutely no apology. No one from the management team spoke to me, I just received a phone call from the receptionist one day telling me to clear off. The reason was that I don't live in their catchment area, which is true, but I have lived at this address for five years. This year in particular I have received very good treatment at this surgery but having to switch to another surgery has interrupted my treatment and set me back weeks. It's a question of numbers, patients are just numbers and they're trying to ditch as many numbers as possible.
Visited August 2023
Crosland Moor Surgery has not yet replied.
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Review titled Unpleasant
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2022
I spoke to reception regarding my symptoms and was called in later that day (told them I was unable to keep my head up and was nauseous). They told me to come in for a certain time which I was absolutely fine with - for them to then sit me in a waiting room for 40 minutes which made me more uncomfortable. I walked out and received a phone call asking why I left so I explained the situation and said “I no longer wish to use your practise or speak to any of your doctors” and they continued to ask me “what my symptoms were” and continuously pestering me - would not recommend - very unpleasant and uncomfortable experience for doctors who are suppose to do the opposite.
Visited December 2022
Crosland Moor Surgery has not yet replied.