Crosby House Surgery - Ratings and reviews
Reviews
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Review titled Worse practice in slough
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
Receptionists are so rude, they have the worse attitude and they are so dismissive. I called due to a concern relating my daughter, the receptionist stated that my concern is not urgent and I do not need a doctors appointment or phone call. Whilst in the middle of asking her a question she then hangs up the phone on me. I am extremely disappointed that this behaviour from these receptionists has been an ongoing situation, this is not the first time that these receptionists are treating me like this each time I call them on any concerns or health issues. They have no professionalism and they seriously need to work on the way they speak to patients. This surgery has no place to stay open because clearly receptionists are the once running this place and they purposely try and be unhelpful each time there is any sort of concern or when you want to speak to a doctor.
Visited October 2023
Review titled Crosby House Surgery
Replied on 05 February 2024
Dear Patient, Thank you for your feedback. We are sorry to hear that you feel disappointed with our service. Unfortunately, it is difficult to investigate an anonymous complaint, therefore, we would be grateful if you could write to us with your details so that we can investigate your complaint. Debbie Penrose Practice Manager
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Review titled practice !!!!!!!
Rated 1 star out of 5
by Richard Barratt - Posted on 04 May 2023
The trouble with 'Crosby House Surgery 'it is run by the receptionist for the receptionist ,patients don't matter . I was contacted for a blood test to be done ,asked why it was late (as I should have them every 3 months )told in no uncertain terms if I didn't have the blood test ,the doctor will refuse any more perscription until I agree to have one ,that wasn't the problem of not agreeing just asked why is it 6 weeks late in contacting me for the test being having blood test on a regular basis for 35 years due to my condition . Just for the record been a patient for 70 years (and as a family over 8o years ) use to be a good practice prior to the covid ,the receptionist then were very good easy to book appointments over the phone or in person , now not so sure seems they have more patients than they can handle ,patients are farmed of to other practices then being seen at Crosby House due to the TRIAGE SET UP
Visited May 2023
Crosby House Surgery has not yet replied.
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Review titled This surgery is a disgusting waste of NHS money!
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
i called in to get an appointment with the GP, phone line opens at 8, i called in exactly @ 8 the standard recorded message runs for 30sec. then i was into the queue @ 30 i was moved up the line and answered after 30 mins, @ 830 explained the problem call handler is ready to give me a face to face appointment in a nearby surgery a walk in centre according to her,,, she is refusing to give me a face to face in the surgery with my GP!! This surgery is a disgusting waste of NHS money!
Visited December 2022
Review titled Crosby House Surgery
Replied on 05 February 2024
Dear Patient, Thank you for your feedback. We are sorry to hear that you feel disappointed with our service. Unfortunately, we can not always accommodate all of our patients who require appointments in the surgery. This is why we have overflow services to accommodate those that we can't see here. We apologise if this is not meeting your expectations. Due to high demands on the service, we look at ways to ensure everyone gets seen that needs to be seen, but it will not always be at the surgery. Many Thanks, Debbie Penrose Practice Manager
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Review titled Rude staff
by marspr86 - Posted on 16 December 2022
Crosby house surgery. It took 3 months to get critical medicine that was on repeat. You can’t even make this stuff up. The receptionists are quick to try and triage you and send you off to other services when they are not medically trained but when you ask them a practical question about their surgery they don’t know the answer and say they are just the receptionist. I found the staff rude and the doctors incompetent - not sure what more I can say.
Visited November 2022
Provided by Care opinion
Review titled Crosby House Surgery
Replied on 05 February 2024
Dear Patient, Thank you for your feedback. We are sorry to hear about the issues you faced with your medication. Unfortunately, it is difficult to investigate an anonymous complaint, therefore, we would be grateful if you could write to us with your details so that we can investigate fully. Many Thanks, Debbie Penrose Practice Manager
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Review titled surly, rude, obnoxious receptionists
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
40 minutes to get thru to make an appointment, finally get thru and rude obnoxious woman sighs and slams phone down when i ask a simple question. rude, surly, horrible arrogant attitude, im currently changing surgery, life is too short to put up with such ignorance and rudeness, Avoid!!
Visited October 2022
Review titled Crosby House Surgery
Replied on 05 February 2024
Dear Patient, Thank you for your feedback. We are sorry you feel disappointed with our service. Unfortunately, we are unable to investigate an anonymous complaint. We would be very grateful if you could write to us with your details so that we can investigate your complaint. Many Thanks, Debbie Penrose Practice Manager
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2022
I called a number of time after waiting on the phone fir over an hour they cut me off Appalling behaviour and service I would not recommend this surgery
Visited July 2022
Review titled Crosby House Surgery
Replied on 05 February 2024
Dear Patient, Thank you for your feedback. Unfortunately, we have had some issues with our internet which causes the telephone line to drop out. We hope this is now resolved, and should not affect your ability to call the surgery. Should you have any further issues please do get in touch, with your details so we can investigate the matter further. Many Thanks, Debbie Penrose Practice Manager
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2022
Had no medication as I forgot to order repeat for the first time, one of the conditions of my Illness is memory fog. I have been spoken to very rudely by more than one receptionist trying to get my daily medication which I have already missed one day. Told call back later. Still sitting in DR tray waiting to be done . Now I have to get emergency medication from chemist for the weekend. This surgery has gone down hill and sorry Covid is not a good excuse for bad manners rudeness and lack of care. I have been at this surgery longer than any of the staff and Drs. Trying to get through to them on the phone is a joke and then you get cut off after waiting in a very long queue
Visited June 2022
Review titled Crosby House Surgery
Replied on 05 February 2024
Dear Patient, Thank you for your feedback. We are sorry to hear about your negative experience with the surgery. Unfortunately, we are unable to investigate an anonymous complaint. We would be very grateful if you could write to us with your details so that we can investigate your complaint. Many Thanks, Debbie Penrose Practice Manager
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Review titled Phone line gets cut off
Rated 3 stars out of 5
by Anonymous - Posted on 26 May 2022
Tried calling the surgery 2 weeks ago to book an appointment, and was 16 in the queue. I waited around 45 minutes at least (!). When I was number 1 in the queue (finally) and the phone line starts ringing and you hear someone goes to answer, before they speak the phone line got cut off, whether this was intentional or not, I'm not sure. Rang immediately back and was pushed back to number 15 again...another 40 minutes waiting until your receptionist picked up. Again today, and although was only 5 in the queue, was cut off again as it reached number 1 just as someone goes to answer from the surgery. This is so frustrating and time wasting! Please can you resolve whatever might be causing this!
Visited May 2022
Review titled Crosby House Surgery
Replied on 05 February 2024
Dear Patient, We are sorry to hear about the problems you faced with our phone system. Unfortunately, we have had some issues with our internet which causes the telephone line to drop out. We hope this is now resolved, and should not affect your ability to call the surgery. If you continue to have problems please get in touch with us with your details so we can look into it. Many Thanks, Debbie Penrose Practice Manager