Croft Medical Centre - Ratings and reviews
Reviews
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Review titled Not good
Rated 2 stars out of 5
by Anonymous - Posted on 23 April 2024
I needed a doctor to call me and they called me for less than a minute and disconnected, didn't give me 2 minutes to attend the call, phone was with me, my ringtone is loud and yet heard nothing due to the duration of the call. I'm very surprised as every person's issue should be taken seriously as it's a GP. Week has gone by and my skin has been left without being looked or prescribed anything. The reception staff need to take the job seriously too. Making mistakes shouldn't be happening. My exzema didn't get any better afterwards. I may have needed some antibiotics but I don't know.
Visited April 2024
Review titled Croft Medical Centre
Replied on 01 May 2024
We are very sorry to read about your experience at Croft Medical Centre and would value the opportunity to look into this in more detail for you. If you would like us to, please email your details and complaint into admin.croftmc37@nhs.net where we will make it a priority to investigate.
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Review titled Treatment of elderly patient
Rated 2 stars out of 5
by Mrs Elaine G Easthope - Posted on 24 August 2022
This is the second review I've attempted to post. The first was not displayed. I rang for the doctor to come out to my mother who is 100 years old in October. She had a cough, breathing not too good and very lethargic. The doctor refused to come out and wanted me to bring her in her wheelchair in blazing heat to see him! She is housebound and not something I wanted to do. So without seeing her he issued steroids and ignored the fact that we needed to discuss other problems she has telling me to ring another day. I'm so angry she is being treated this way especially as she rarely asks for help and hasn't seen a doctor for quite some time. Hopefully this post will be shown .
Visited August 2022
Review titled Croft Medical Centre
Replied on 31 August 2022
We are so sorry to hear that your mother has had that experience and we would be happy to look into what has happened. If you would like to write in to us directly at the surgery we can fully review your mothers appointment record.