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Crewkerne Health Centre, Crewkerne - Ratings and reviews

Reviews

Displaying 11 to 12 of 12

  1. Review titled Praise for receptionist

    Rated 4 stars out of 5

    by Rita Careford - Posted on 11 July 2022

    I had cause to phone the practice on a Monday morning which is always busy. The receptionist I spoke to was extremely understsnding of my problem and need to speak to a doctor. She immediately spoke with the duty doctor and came back to me. The doctor then phoned within an hour. I was very impressed by her and felt that she went the extra mile for me. I feel that the receptionists don't always get the praise they deserve

    Visited July 2022

    Report as unsuitable

    Review titled Crewkerne Health Centre, Crewkerne

    Replied on 12 July 2022

    Dear Rita Thank you very much for your feedback, Its lovely to hear that you had a positive experience when ringing the practice. I will share this feedback with the reception team. Kind Regards Sarah

    Report as unsuitable

  2. Review titled Dreadful.

    Rated 1 star out of 5

    by Anonymous - Posted on 23 July 2022

    It is impossible to have any trust or confidence in such a mismanaged and badly run practice . If you achieve getting through on the telephone which is usually up to an hour's wait it is impossible to get a face to face appointment without waiting weeks. After a wait of three weeks for a telephone consultation,it failed to happen . Potentially very serious delays ,mistakes ,rudeness ,apathy are failing every single patient.

    Visited June 2022

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    Review titled Crewkerne Health Centre, Crewkerne

    Replied on 31 October 2022

    Dear Patient Thank you for your feedback. I am sorry you have had this negative experience, If you would like to discuss further please call on 01460 72435 or email into reception somicb.reception-crewkernehc@nhs.net and mark FAO Practice Manager. Kind Regards Crewkerne Health Centre

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