Creffield Medical Group
Creffield Medical Centre, 15 Cavalry Road, Colchester, Essex, CO2 7GHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Creffield Medical Group.
Reviews
-
Review titled Worst booking system to go through
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
This practice makes it incredibly difficult, if not impossible, for patients to book appointments. This is because they primarily do same day appointments only, with the ones in advance rare and not often offered. Following a one year assessment of my baby, the health visitor advised us to book an appointment with the GP to check her hip alignment. After the first call when I was on the phone for 23 min, I was told the last appointment of the day had been given and to try again the following day. I asked if I could have one later in the week as it wasn't an urgent, same day type of appointment. I was told I could be given an appointment in four weeks' time which seemed a bit too far ahead, considering I don't know if my baby might require an intervention sooner rather than later. So I called back the next day, at 8am as I was advised, and the line for bookings continuously said 'we are experiencing a very high level of calls, please call back later', making it impossible for me to get through to someone and thus, to book an appointment... Again! The services this practice offers are not built with the needs of patients in mind and I wod strongly advise any new patients to consider registering elsewhere if they ever want to access medical services.
Visited October 2023
Review titled Creffield Medical Group
Replied on 30 October 2023
Dear Patient Thank you for your feedback and the chance this gives the practice to improve our services. Please could you contact me by calling or contacting the surgery via our website to discuss the issues you encountered getting an appointment for your baby. I’m sorry you have had problems getting an appointment and would like to try and help you if you have not been offered an appointment within an acceptable time frame. I look forward to hearing from you soon. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre. https://www.creffieldmedicalcentre.nhs.uk/ - Administration office, Feedback and Complaints.
-
Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
On several occasions it has taken around a month for referrals to be sent. However this occasion I was completely referred to the wrong clinic instead of a 2ww referral for suspected breast cancer. After chasing this myself and being told it had been sent I was then called 4 further days later (after a month had gone by) and told it hadn’t been sent at all yet. Reception said not to worry it just means you’ll be seen sooner and made excuses. This isn’t good enough and is very poor practice! This is someone’s life. How can it take a month + for a simple referral to be sent, let alone an urgent 2ww. Reception are also rude and unhelpful. They can’t help with the simplest of tasks and speak to you like you’re a child.
Visited August 2023
Review titled Creffield Medical Group
Replied on 26 August 2023
Dear Patient Thank you for your feedback and the chance it gives the practice to improve its service. I will contact you directly regarding your complaint. Yours sincerely, Tracey Rowles Practice Manager Creffield Medical Centre