Creffield Medical Group - Ratings and reviews
Reviews
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Review titled GP fine - reception staff insensitive and poor
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2023
A simple task of picking up a form and a pot was made more difficult by the woman on reception. A second member of staff easily found the form and sample pot...I was forced to tell the whole surgery it was for a sperm sample and then she made a number of wrong assumptions with no knowledge basis. My confidentiality was compromised and she was giving false information after I had a very good and productive discussion with the GP previous to xmas. Shame and easily remedied with more sensitivity and better questions to the patient.
Visited January 2023
Review titled Creffield Medical Group
Replied on 06 January 2023
Dear Patient Thank you for your feedback and the chance this gives the practice to improve our services. Please could you contact me by calling or e mailing the surgery to discuss your concerns. In the meantime, I will speak to the reception staff, as this behaviour is not acceptable and should not have happened. Patient confidentiality is very important to us and I apologise if this was compromised. I look forward to hearing from you soon. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre E mail:- creffieldmedicalcentre@nhs.net
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Review titled Appointment system/ call handling is dire.
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
You can be waiting for 40 minutes and longer and then just get cut off. Very time consuming to attempt to get an appointment. Sometimes the queue is so long it just kicks you out of the queue altogether.
Visited January 2023
Review titled Creffield Medical Group
Replied on 12 January 2023
Dear Patient Thank you for your feedback. I apologise for the problems you have encountered with the phone system cutting you off. This can be investigated if you give me a call with your phone number and date of your call. The phone system allows 50 callers to queue at one time, this only usually happens at 8am and with up to 10 staff answering the phones the queue goes down very quickly, you need to redial until you get into the caller queue. Once this has happened you are kept up to date of the position you are at until your call is answered. I hope this information has been helpful and thank you once again for your feedback. Please contact the surgery directly if you would like to discuss this matter further. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled practice ok parking company just out to rob people
Rated 1 star out of 5
by Brian Thompson - Posted on 26 November 2022
I would not recommend this place to anybody while this parking company is there. my wife had a blood test she went in put car details in the car reg computer thing but must have made a mistake for the 26 minutes fine £100 she is not stupid as this company suggests she could have got 90 minutes free get rid of this company or loose people using this surgery
Visited October 2022
Review titled Creffield Medical Group
Replied on 06 January 2023
Dear Mr Thompson Thank you for your feedback and the chance this gives the practice to improve our services. I am very sorry that you received a car park fine after using the Creffield Medical Centre car park. The cameras were installed in December 2021 to stop people using the car park that were not attending the surgery. This was a major problem for our patients who had trouble finding a car park space and were often late for appointments. Since the installation of the cameras, we have seen a dramatic improvement and patients can park easily when they come for their appointments. If you use the car park to attend the surgery, all we ask is that on each visit you enter your car registration number, if this is not done correctly there is an appeal process you can use with CPM (UK Car Park Management) details are available on the parking charge notice you have received, the surgery would be happy to show evidence of your appointment to help support your appeal. Using a car park management company is the only option we had to ensure that the car park is available to our patients when they need it most. I apologise for the inconvenience caused to you but this was not our intent. We put this in place to offer our patients a better experience. I would be happy to discuss with you further if you thought this would be helpful. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled Good GP Practice
Rated 5 stars out of 5
by Penny (Penelope) Nicholls - Posted on 14 November 2022
Creffield Medical Centre have provided us with a very good service. The GPs we have seen recently have listened carefully to our concerns and taken appropriate action. I have never felt rushed or felt my views have been overlooked. The nursing teams including phlebotomy have been helpful and reassuring. The reception staff, who do not have an easy job, are help and supportive. It can be frustrating to get through on the phone especially in the morning but the queue system which has been in place for some time is a great improvement and with patience has allowed us to get through to the surgery in a reasonable time. On such occasions we have been able to see a doctor or at least talk to a doctor on the phone on the day. On the whole, given the difficult circumstances the NHS finds itself in at the present time we feel the Practice provides a good service.
Visited October 2022
Review titled Creffield Medical Group
Replied on 02 December 2022
Dear Penny Thank you for your feedback. I am so pleased that you are happy with the very good service you have received from the Creffield Medical Centre, including GPs, nursing, and reception teams. I understand it is frustrating to get through on the phone at 8am but we continue to monitor the queue system and on average patients do not usually wait longer than 20 minutes even if they are number 50 in the queue. There are usually lots of appointments on the day and a Duty Doctor is available if all the appointments have been taken and you feel your problem is urgent and cannot wait until the next day. We are working in exceptional circumstances and always do our best to see as many patients as possible (that it is safe to do so) each day. Thank you once again for taking the time to post your feedback on this website and your thanks will be passed on to all staff. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled Beware of getting a parking fine
Rated 5 stars out of 5
by Colin Ainslie - Posted on 17 October 2022
My wife and I are not patients of the Creffield Medical Centre.We attended the pharmacy for Covid vaccinations in 2021 and 2022.On both occasions the service we received was excellant.However on the second occasion I received a parking fine of £60 soon to be increased to £100 because I am appealing.I was parked for 17 mins of which most of the time was spent outside in a queue social distancing.There was no signage indicating that I was not allowed to park in one of 30+ empty spots at the back of the building. Having received the fine I retrospectively looked on the website for guidance to find that a new process had been put in place after our first jab.Visitors are now required to advise reception of car number plates.I didnt see any notices on site telling me to do this.There may have been a notice in reception but people having Covid jabs do not go through reception and are processed outside the building prior to going into a treatment room in the pharmacy. I think your car packing operators are behaving in a very shoddy manner exploiting the Covid pandemic for financial gain.They have already used a largely automated system to reject my appeal. If there is a process in place, reasonable steps need to be taken to advise visitor.Partlicularly new visitors such as myself. I am writing this mainly to stop other visitors getting caught out.
Visited September 2022
Review titled Creffield Medical Group
Replied on 28 October 2022
Dear Colin Thank you for your feedback. I am very sorry that you received a car park fine after using the Creffield Medical Centre Car Park. The Covid vaccination clinic was at the Cavalry Road Pharmacy which is not part of the surgery. The car park registration system was discussed at our Patient Group Meeting on 26th November, the minutes of this meeting can be found on our website. There has been a message informing all patients of the changes to the car park system on the Creffield Medical Centre Website, this was published in advance of the start date of 15th December 2021. The signage was installed in the car park at least one month before the start date of 15th December. There are signs on all ten 10 lamp posts plus two more signs as you enter the car park. There are also signs in the pharmacy to inform patients they cannot use the Surgery Car Park. The car park cameras were installed to stop people using the Creffield Medical Centre car park that are not using the surgery. Our patients had trouble finding a space to park and were often late for appointments, this has not been the case since the cameras were installed. If a patient attends the surgery for an appointment and receives a fine this can be appealed. I would like to think that the pharmacy staff make all of their customers aware of the car park system in place to avoid this happening to other visitors. I'm sorry I cannot be any more helpful in this situation. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled Excellent
Rated 5 stars out of 5
by Deborah Riley - Posted on 06 July 2022
We have just changed to this surgery and had to have a medication review. We were phoned and it was dealt with professionally but caring and understanding. Hrlpful suggestions regarding medication and offering support if anything was concerning us. Extremely happy with the service
Visited July 2022
Review titled Creffield Medical Group
Replied on 08 July 2022
Dear Deborah Thank you very much for your feedback and for taking the time to post your positive review of the surgery. It is always nice to hear from patients who have complimented the staff and I will pass your feedback on to them. We strive to offer all patients a good experience and we are glad you are extremely happy with the service. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled Cannot make an appointment
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2022
Rang outside of the surgery appoint booking times to be told to ring back following day. Rang back as instructed following day a dozen times to book an appointment and you cannot get through ! Service is not fit for purpose. Called 111 for our 7 year daughter in the end.
Visited June 2022
Review titled Creffield Medical Group
Replied on 21 June 2022
Dear Patient Thank you for your feedback. I am very sorry that you were not able to book an appointment for your 7-year-old daughter. There are several appointments available on the day, if these have all been booked, reception staff should offer you a call back from one of our Duty Team for any urgent matters, they will assess patients over the phone and may ask them to come in to be seen if necessary. The phones are very busy in the morning but if you stay on the line your call will be answered by one of our reception team who will be able to help you book an appointment. I apologise if you did not receive a good service from the practice. Please call the surgery directly if you would like to speak to me regarding this matter. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled Waiting for callback
Rated 2 stars out of 5
by SJH - Posted on 23 May 2022
GP rang but I missed call as only rang a few times. Rang the surgery and got through to a receptionist (after 40 mins) who told me to sit by the ‘phone and the doctor would call. That was five days ago. I tried to ring again but 44 in queue and then cut off.
Visited May 2022
Review titled Creffield Medical Group
Replied on 21 June 2022
Dear SJH Thank you for your feedback. I am very sorry for the problems you had whilst waiting for a call back from the Doctor. I would need your phone number and date of the phone calls so this can be investigated further. There are face to face appointments available if you prefer and find it difficult to accept incoming phone calls. This is not usual service for us to not call patients back, so I need to find out what happened to ensure this does not happen again in the future. I look forward to hearing from you to discuss this matter further. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled Top service
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2022
Phoned up for an appointment in the morning and got a call back in the afternoon for a consultation over the phone. After a quick chat I was booked in to see someone the next day.cant fault the service. On the day reception was nice and pleasant even making sure I logged my car number plate so I didn't get charged a fee. My appointment time was only 3 minutes later so I can't fault them at all
Visited May 2022
Review titled Creffield Medical Group
Replied on 17 June 2022
Dear Patient, Thank you for your feedback and for taking the time to share your positive experience. The surgery hopes to offer a good service to all patients and from your comments everything went very well. Your kind words will be passed on to the reception staff who will be extremely pleased to receive a positive review, they work very hard under a lot of pressure and your comments will be good for the staff morale. Kind Regards Tracey Rowles Practice Manager