Crayford Town Surgery
Crayford Road, (Next to Town Hall), Dartford, Kent, DA1 4ERContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled EConsultation
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2024
I reported side effects of the medications and I was promptly attended and advised. The review was good with a further follow up
Visited October 2024
Crayford Town Surgery has not yet replied.
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Review titled Great surgery
Rated 5 stars out of 5
by Jayne Taylor - Posted on 21 October 2024
Very quick and friendly service, I usually have a brilliant doctor who is always polite,caring and will always listen to your problems fully. He also explains everything fully so you can understand what is going to happen. I was in thesurgery once and saw a different doctor and my own one, my airway was closing up and they were quick to put me in a room to lay down with oxygen and promptly called an ambulance for me. The only problem I have found with this surgery is getting through to a receptionist , although they are freindly and filling out e consult forms.
Visited October 2024
Crayford Town Surgery has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by Claire Wheeler - Posted on 25 October 2024
We transferred to Crayford Town Surgery after moving house and I have been pleased with the service far. Today I attended with my baby for our 8-week reviews and the doctor took their time to check all was well with me and with my baby. He was very gentle when handling my baby and gave me time and opportunity to share any concerns I had about either of us.
Visited October 2024
Crayford Town Surgery has not yet replied.
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Review titled Consistently brilliant surgery
Rated 5 stars out of 5
by Chiaka Oguike - Posted on 09 October 2024
I have been with this surgery for 9 years and all staff are usually kind and helpful. In particular, the Physician Associate who saw me today was very patient and thorough with her investigations and recommendations. Thank you.
Visited October 2024
Crayford Town Surgery has not yet replied.
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Review titled Kind reception staff. Lovely doctor!
Rated 4 stars out of 5
by Anonymous - Posted on 22 October 2024
Always freindly and helpful, doctor was funny and kind. My son is poorly and i got a appointment after doing my e consult and a phone call which i was very happy about
Visited October 2024
Crayford Town Surgery has not yet replied.
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Review titled Lovely Dr
Rated 5 stars out of 5
by Fay McMath - Posted on 09 October 2024
The Dr explained what she was doing, was very helpful, with a very caring attitude! Put you at ease for having an examination. Explained how yo use medication.
Visited October 2024
Crayford Town Surgery has not yet replied.
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Review titled Caring doctor
Rated 4 stars out of 5
by Nicola - Posted on 10 October 2024
I’ve seen a very caring, thorough, informative doctor today. Online consultation, easy process. Follow up appt face-to-face. Really impressed, thank you
Visited October 2024
Crayford Town Surgery has not yet replied.
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Review titled Great Nurse
Rated 4 stars out of 5
by Cally - Posted on 31 October 2024
I went to see the nurse, she was kind, professional and very helpful. I'm not great with injections but she was gentle.
Visited October 2024
Crayford Town Surgery has not yet replied.
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Review titled Understaffed or mis-managed?
by Jacqueline Barcoe - Posted on 16 April 2024
I remember when you could phone and get an appointment, but now you have to jump through hoops via a complicated process. Calling the surgery is painful, the 2 times I've had to call this week I was waiting for over 25 minutes to be answered. The website states you can make appointments online. But the surgery has confirmed that it doesn't work, so why it's still on the website I have no idea, I went through the whole rigmarole of registering for the online service to be told it doesn't work. You now have to complete an eConsult, and that's only available between 08.00-13.00 hr. So I will lose a day already in trying to even send a request for a callback (hardly ever get an actual face to face appointment now). It's just such a stressful process trying to even get to talk to someone. Another problem we've encountered this week is my husband needed an emergency prescription, was told it would be issued on Monday and would go to the pharmacy that evening. He went to pharmacy, queued for half an hour to be told it wasn't there. He then went to the surgery and was told it was still waiting for a doctors signature and they couldn't tell him when it would be signed. As it was for severe anxiety attacks, this added to his stress levels making him even worse. I think the service at the surgery is definitely getting worse, and it's not down to the staff, more the staffing levels not being able to cope and rectify the issues. As well as no personal contact with patients, everything having to be done via online consultations that take forever. And we are extremely worried that due to a large number of new homes being built in the area, this is going to get even worse.
Visited April 2024
Crayford Town Surgery has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Ilda Lusha - Posted on 15 November 2024
Very caring and efficient visit with dr rogers she saw both of my kids urgently as they had viral infection carried out all observations very kindly informed me of next steps
Visited November 2023
Crayford Town Surgery has not yet replied.