Crawcrook Medical Centre
Crawcrook Surgery, Pattinson Drive, Ryton, NE40 4USContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 09 October 2023
Came for my covid vaccination on Saturday and was offered my flu one at the same time which I accepted it was dealt with by extremely efficient staff and very pleasant staff as well it was dealt with very fast and efficiently
Visited October 2023
Review titled Crawcrook Medical Centre
Replied on 23 August 2024
Dear Patient thank you for your review, It is good that you were able to be given both vaccines on the same day. Kind regards Jean Ward Operational Lead
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Review titled Efficient Clinic
Rated 5 stars out of 5
by Elizabeth Lederer - Posted on 11 October 2023
Very well organised Flu Vaccination Clinic. All staff helpful, efficient and friendly. One way system a good idea helps the clinic flow efficiently. I haven’t had any problems with the vaccination.
Visited October 2023
Review titled Crawcrook Medical Centre
Replied on 15 October 2024
Thank you for your kind words. our Teams work very hard to ensure the clinics work smoothly and efficiently. Kind regards Jean Ward Operational Lead
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Review titled COVID and flu vaccinations
Rated 5 stars out of 5
by Ruth Barker - Posted on 11 October 2023
I had separate appointments for these vaccinations which I preferred. On both occasions the clinics were run efficiently and I was seen quickly. The practitioners put me at ease and I didn’t feel rushed even though the clinics were busy. I had to change the date of one appointment and that was dealt with by the reception staff.
Visited October 2023
Review titled Crawcrook Medical Centre
Replied on 15 October 2024
Dear Ruth thankyou for your kind words, I have passed your comments on to our team. Kind regards Jean Ward Operational Lead
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Review titled Covid + Flu Injections
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2023
After booking myself online for my covid and flu jabs which were meant to be on different weekends I arrived for my covid injection, the que was quite long so I thought this is going to be a while, but they were well organised, one way in then exit, also several nurses that did the injections, I'd heard different patients being asked if they'd want the Flu Jab at the same time, so I was pleased we had that choice, so that's what I did, so easy and very quick. I just wish all appointments went so easy, we can never get through on the phone lines and this includes 3 doctors surgery's, can hardly ever get to see a doctor, things should be better, instead since covid things have gone to part, and need to sort themselves out, because it's patients that are suffering because of this constantly using covid as the reason.
Visited October 2023
Review titled Crawcrook Medical Centre
Replied on 23 August 2024
Dear Patient Thank you for your feedback. We appreciate feedback from our patient and it is good to hear that the one way system we put into place worked well. With regards to getting through on our telephones, we have as many staff as possible answering the phones on a daily basis but we do get a very high volume of calls especially first thing on a morning and all calls are answered as quickly as possible. If you would like to discuss this further then please contact us on nencicb-ng.a85014@nhs.net. Kind regards Jean Ward Operational Lead
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Review titled Very good practice
Rated 5 stars out of 5
by derek clark - Posted on 11 October 2023
took my wife for her flu jab yesterday mine wasn't booked but they fitted me in within a few minutes, very grateful saved another journey to the practice, thank you for being so acommodating .
Visited October 2023
Review titled Crawcrook Medical Centre
Replied on 15 October 2024
Dear Derek Many thanks for your lovely feedback. We look forward to welcoming you this year for you flu vaccines. Please contact the surgery for an appointment if you have not already booked. Kind regards Jean Ward Operational Lead
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 09 October 2023
Covid clinic was run with extreme efficiency. The reception staff and nurses couldn't be more highly rated. The only criticism would be lack of signage as to which queue to join
Visited October 2023
Review titled Crawcrook Medical Centre
Replied on 23 August 2024
Dear Patient thank you for your review. We will pass your comments to the clinic co-ordinator re the signage to hopefully improve this for next time. Kind regards Jean Ward Operational Lead
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Review titled Winter Vaccinations
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2023
I attended the surgery for my COVID vaccination. I was offered the flu vaccination at the same time which was excellent. The staff were excellent and efficient during a very busy Saturday vaccination clinic
Visited October 2023
Review titled Crawcrook Medical Centre
Replied on 23 August 2024
Dear Patient Thank you for taking the time to send your feedback, it is good to hear that you found it useful having both the flu and covid vaccine at the same time. Kind regards Jean Ward Operational Lead
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2023
I went to the clinic for my covid vaccine on a Thursday night. It was very busy but the staff stayed calm & were very helpful. I felt very relaxed with the staff.
Visited October 2023
Review titled Crawcrook Medical Centre
Replied on 23 August 2024
Dear Patient thank you for your feedback. we are glad to hear you were relaxed in the clinical setting despite it being busy. Kind regards Jean Ward Operational Lead
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Review titled COVID and Flu booster 2023
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2023
Extremely well organised when you went in, not overcrowded, friendly on time and very efficient. Surgery clean.
Visited October 2023
Review titled Crawcrook Medical Centre
Replied on 23 August 2024
Dear Patient Thank you for your review, your comments are very much appreciated. Kind regards Jean Ward Operational Lead
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Review titled Slick flu vaccination
Rated 5 stars out of 5
by Barry Mudd - Posted on 12 October 2023
Digital sign in at Rowlands Gill was straight forward. I was taken straight in for my jab. In and out in under 5 minutes! Great.
Visited October 2023
Review titled Crawcrook Medical Centre
Replied on 15 October 2024
Dear Barry thank you for taking the time to share your experience. Your feedback is very much appreciated. Kind regards Jean Ward Operational Lead