Crawcrook Medical Centre
Crawcrook Surgery, Pattinson Drive, Ryton, NE40 4USContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 17 May 2025
Unfortunately I find myself having to complain again about my husbands very important cancer treatment injections . I placed the repeat prescriptions slip in the surgery box on Tuesday am , returning the following Saturday to collect from the pharmacy when I was told they have no record of it . We really have enough to deal with at this difficult time without having to repeatedly contact the surgery to rectify errors , which will ,no doubt ,entail the usual lengthy wait on the telephone on Monday morning ,so that he can have this important injection on time .
Visited May 2025
Crawcrook Medical Centre has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2025
Currently dealing with an external agency who sent this surgery a message at end of March, attended an appointment 25th April, said they hadn’t received the update, they have since found this after my appointment and a month after it was received. I’m Taking a medication which has adverse side affects was told by GP to not be so silly a medication can’t cause those side affects, I asked her to check the medication guidelines again as it can and I was warned about it by issuing clinician and she just said well what do you want me to say. Then I told doctor I wasn’t sure if tHe medication I was on was right for me for the condition and she shrugged her shoulders laughed at me and said well don’t take it then, taking into consideration it is a medication should it be abruptly stopped can cause serious side effects. Was also told I was imagining my symptoms, and I had no abnormal results so was taking medication for no reason which I asked if she could check again. To which she said oh yes you’re correct. Are the GP’s here buying their licenses online, I literally walked out of surgery and started crying and no further forward for my issues.
Visited April 2025
Review titled Crawcrook Medical Centre
Replied on 02 May 2025
Dear Patient, Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience and the distress it has caused you. This is not the level of care we aim to provide, and we take concerns like yours very seriously. While we are unable to discuss individual cases publicly due to patient confidentiality, we would like to investigate the issues you’ve raised in more detail. We would be grateful if you could contact the practice directly and ask to speak with an Operations Manager. This will allow us to look into what happened, clarify any misunderstandings, and ensure appropriate steps are taken. Your feedback is important to us as it helps us to reflect and improve our service. We are committed to delivering safe, respectful, and effective care to all our patients. Kind regards Jean Ward Operations Manager
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Review titled Appointment
Rated 3 stars out of 5
by Anonymous - Posted on 22 April 2025
Attended today for very important cancer treatment injection .Appointment made 1 month ago. Told no one now available to give this today . The surgery have our home phone + answerphone and a mobile number . I was definitely never contacted . Very disappointed .
Visited April 2025
Review titled Crawcrook Medical Centre
Replied on 23 April 2025
Dear Patient Thank you for your feedback, and please accept our sincere apologies for the experience you had yesterday. We understand how important your appointment was, particularly given the nature of your treatment. We are very sorry for the distress and inconvenience caused. This was due to absence at short notice that prevented us from being able to notify you in a timely manner. If this appointment has not yet been rearranged, we would be happy to do so as a matter of urgency. You are welcome to call the surgery, or alternatively let us know the best time to reach you and we will contact you directly. We appreciate you bringing this to our attention and apologise again for the upset this has caused. Kind Regards Jean Ward Operations Manager
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Review titled Appointment lotto
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2025
Begin calling numerous times at 7:55am hoping to be in the top 5 to then get through at 8am and you are 18th in line and eventually told there are no appointments available that day and the only way to get one is to go sit at the walk in centre or ring the non emergency number. When you book an appointment in advance using the NHS app it is still not guaranteed as I found out today. Booked a physio appointment for help to identify the pain I have from an RTC on the 24th of last month, this appointment was booked 3 weeks in advance and it being the earliest one available which in itself is a joke, to then be called the day before said appointment and told it’s cancelled with the next available appointment being 07/05. After explaining the urgency of needing this appointment even if it is at a different practice I’m told that is not possible and to either ring at 8am and hope to win the lotto of getting through in time or just wait until the next available being another 3 weeks away. So what’s another few weeks off work and not being able to play with my children let alone have a shower or stand and cook a meal without feeling pain. After making this clear to both people I had to speak with on this call I have been ‘lucky’ enough to get a telephone appointment with the GP on Saturday. Going to be fun trying to show where I’m having pain over a phone call. How can the surgery be taking more patients on when it can’t facilitate the current people they already have even when it comes to basic appointments such as physio. Wonder what the number is for each head they land on the book.
Visited April 2025
Review titled Crawcrook Medical Centre
Replied on 23 April 2025
Dear Patient Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and appreciate how frustrating and distressing this must have been, especially given your ongoing pain and the impact it’s having on your daily life. Unfortunately, the physiotherapy appointment had to be cancelled at short notice due to unforeseen staff illness. We completely understand how disappointing this is, particularly after waiting several weeks. We always aim to provide consistent and timely care, but there are times when circumstances beyond our control, such as sudden staff absence, can disrupt the service. We apologise for the inconvenience this caused. We acknowledge that our phone lines can be extremely busy at peak times. This is something we are actively working to improve. We also recognise the limitations of telephone consultations, especially for physical concerns such as yours, and we are sorry that this has added further frustration. Your feedback about appointment availability and communication has been noted, and we will be sharing it with the wider management team. Thank you again for your comments, and we hope to provide you with a better experience in the future. Kind Regards Jean Ward Operations Manager
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Review titled Terrible appointment system
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2025
The system to get a same day appointment is getting worst than ever. Today I started calling at 7:59 as the lines open at 8:00. I was immediately 19th on the queue. I was on the phone for an hour and 15 minutes when finally at 9:15 I got through. In the mean time, I was on 19th for the first 15 minutes. Then 18th for the next 15. I do not understand how this is happening. And when I got the appointment for my heart patient 11 years old son, it was given in Rowlands Gill. I have to now drive 15 minutes to get to the surgery which isn't my closest. The whole system is appalling and I don't understand why this medical group isn't improving and taking more patients.
Visited April 2025
Review titled Crawcrook Medical Centre
Replied on 23 April 2025
Dear Patient Thank you for taking the time to leave feedback. We're very sorry to hear about your recent experience and appreciate you highlighting these concerns. Our telephone lines do open at 8:00am, and we have staff ready to take calls from that time. However, due to high demand—particularly in the mornings—our queue system can become busy very quickly. Please be assured that our team works hard to answer calls as quickly and efficiently as possible. We understand how frustrating it must have been to experience such a long wait, we operate across four sites to offer greater appointment availability, and we do try to accommodate preferences where possible. In some cases, appointments may be offered at an alternative site if that is where availability is soonest. We're continuously reviewing our appointment system and call-handling processes to improve patient experience. Your feedback has been shared with the management team to help inform those improvements. If you would like to discuss your concerns in more detail, please contact the practice directly—we’d be happy to speak with you. In the meantime we are pleased to hear you were able to arrange an appointment today. Kind regards Jean Ward Operations Manager
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Review titled Caring and respectful
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2024
Had a 1:1 session with a nurse practitioner trained in menopause. We discusses symptoms, menopause and hrt options. She was informed and very helpful - highly recommend thank you
Visited December 2024
Review titled Crawcrook Medical Centre
Replied on 25 February 2025
Thank you for your positive review. we will pass on your review to our nursing team. Kind regards Jean Ward Operations Manager
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Review titled Well trained reception staff member
Rated 4 stars out of 5
by Alison Bailey - Posted on 11 November 2024
Great service this morning from your reception individual ( not able to mention gender etc…!, sadly) You need more similar trained staff who, are able to empathise listen and be proactive in a positive manner. Well done to you on reception this morning.
Visited November 2024
Review titled Crawcrook Medical Centre
Replied on 25 February 2025
Hi Alison thank you for your positive review, we appreciate the time you have taken to write this. I will pass on your comments to our admin team, Kind regards Jean Ward Operations Manager
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Review titled Terrible
Rated 1 star out of 5
by Lauren - Posted on 07 October 2024
My usually practice is Ryton, I could only get my 7 year old booked in at crawcrook. Got him out of school early for the appointment, got there 5 mins early, unfortunately I did not know I had to check in on the computer whick is out of sight when you enter. 20 minutes later I went to the desk and explained I hadn’t checked in. I was told I had simply missed the appointment. The receptionist did not check if he could be seen still, she just kept repeating I had missed my appointment. No concern to what my child’s appointment was for, Then couldn’t rebook him back in. It’s concerning especially when children are involved the lack or care is terrible. I then called in the the pharmacy next door to the doctors, spoke to a lovely lady who said if my son has whah she thinks he has the it is highly contagious and needs to be see by a doctor. I have called 111 and waiting for a call back to book in at a walk-in centre as I won’t return to crawcrook. Receptionist seam to have too much power over booking you in or refusing appointment. Granted my mistake for not realising I had to book on but no compassion for a poorly child. Terrible service.
Visited October 2024
Review titled Crawcrook Medical Centre
Replied on 15 October 2024
Dear Lauren I am sorry you had a bad experience, however if you do not log in to let the clinician know you have arrived then you will miss your appointment and the clinician will move on to their next patient. I hope you child is on the mend. Kind regards Jean Ward Operational Lead
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Review titled Unable to book an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 29 October 2024
My husband did an e consult received a message to say he needed to book an appointment spent 35 minutes on the phone to be told they had no pre bookable appointments and I had to call back after 8 the next day !
Visited October 2024
Review titled Crawcrook Medical Centre
Replied on 25 February 2025
Thank you for your feedback, all feedback is important to us. We apologise all of the appointments on the day you tried were already taken. If you would like to contact us with more information we can look into this further for you. Kind regards Jean Ward Operations Manager
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Review titled Very poor service
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2024
I had a lifestyle review in aug 2024 to be told in september 2024 they had declined my hrt treatment as I was due a review, 4 weeks later I have an appointment but am struggling so much with the effects of not having my hrt, when is a lifestyle review not a review that includes all your medication ?????
Visited September 2024
Review titled Crawcrook Medical Centre
Replied on 15 October 2024
Thank you for your review If you can email us with your details, I can look into this for your. nencicg-ng.a85014@nhs.net. Kind regards Jean Ward Operations Manager