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Cranford Medical Centre - Ratings and reviews

Reviews

Displaying 1 to 4 of 4

  1. Review titled Life saving

    Rated 5 stars out of 5

    by Anonymous - Posted on 08 March 2024

    This surgery saved my life and I will forever be great full for their service. The GP's listen, take action and make the effort to remember who you are. It is easy to get an appointment by using Patchs but I can understand that this is not entirely accessible for all. When I have had to call I have found that I have no had to wait for longer then 15 minutes. Waiting times can vary from on time too up to 40 minutes late. I find the reception staff super helpful and caring however they are a busy surgery and mistakes in admin have happened which is nothing more then an inconvenience, it happens. If I compare this to my last surgery, Cranford Medical Centre are absolutely smashing it. The care towards critical patients has been nothing short of exemplary.

    Visited February 2024

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    Review titled Cranford Medical Centre

    Replied on 08 March 2024

    Dear Patient, Thank you for your positive feedback. Our staffs are working hard to provide best possible care to our patients. Your feedback helps to motivate our team members. Your feedback is very valuable to us. I would like to thank you on behalf of the entire team at Cranford Medical Centre. Yours Sincerely Parul Dave Deputy Practice Manager Cranford Medical Centre

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  2. Review titled Bad practice

    Rated 1 star out of 5

    by Anonymous - Posted on 24 May 2023

    Waiting for 25 min to answer the fone and after that the receptionist don’t know nothing completely useless will look for another place

    Visited May 2023

    Report as unsuitable

    Review titled Cranford Medical Centre

    Replied on 25 May 2023

    Dear Patient, Thank you for your feedback. We apologise for the difficulty that you have experienced in contacting the practice. In the morning our phone lines are extremely busy as patients are calling for urgent appointments. We have enabled an online access called Patchs. Access is available Monday to Friday 7am to 7pm. Patchs can be used to request appointment, request sick note or any other query. Telephone lines are less busy after 11am. Please do approach reception desk in person about your query today to see or speak to myself or doctor in person if you can so that we can able to help you. Yours Sincerely Parul Dave Deputy Practice Manager

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  3. Review titled Incredibly difficult to contact.

    Rated 2 stars out of 5

    by Anonymous - Posted on 11 January 2023

    At many times you may call this practice and wait over 45-60mins to get through when there are 3 people in the queue. At other times the phone line simply does not ring and disconnects you. It is very frustrating.

    Visited January 2023

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    Review titled Cranford Medical Centre

    Replied on 06 February 2023

    Dear Patient, Thank you for your feedback. We welcome all feedback. I am very sorry to hear that you had difficulty contacting us via telephone. I would like to inform you that we have recently implemented some changes in our telephone system after careful consideration. Below changes have been implemented since 15th November 2022: • Telephone message has been updated. Our message gives clear instructions about other ways of accessing the practice such as SystmOnline and Patchs. • Queuing system has been removed, patient will hear engaged tone if practice phone is busy. There was a technical issue while we implemented the changes but this has been resolved now. We are closely monitoring above changes and might revert back to queuing system if it doesn’t work for the patients. Patients who can use go online should use our online access, this will help us free up our phone lines for elderly and vulnerable people. Patchs request is the quickest and efficient way to get in touch with the practice. If you need any help to register on Patchs, please feel free to visit the practice and ask reception staff to help you. Once again thank you for your feedback and please accept our apology. Yours Sincerely Parul Dave Deputy Practice Manager

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  4. Review titled Best GP Practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 31 March 2022

    After a long time, I recently visited my GP Practice. It was my first face to face appointment with one of the doctors and I am very impressed with his approach to the patients. He really took his time to explain my conditions with me as well as my treatment options and medications. I am quite happy that another good doctor has come in my Best GP Practice.

    Visited March 2022

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    Review titled Cranford Medical Centre

    Replied on 28 October 2022

    Dear Patient, Thank you for sending your feedback. We value your feedback. We appreciate you for sharing your experience at Cranford Medical Centre. Yours Sincerely Parul Dave Deputy Practice Manager Cranford Medical Centre

    Report as unsuitable